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Windows 7: Enable test mode to solve USB problems?

12 Jan 2015   #71
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Here I am again. I just read through all these messages rather quickly. A while ago I went back and uninstalled all three devices from device manager and also clicked on remove software. Then the machine tried putting them back on and here is a screenshot of the message I got. Maybe I shouldn't have done that.

I will now try to do those other two things before I have to feed my husband again.




Attached Thumbnails
Enable test mode to solve USB problems?-jan-12-screen-shot-after-uninstalling-devices.png  
My System SpecsSystem Spec
.
12 Jan 2015   #72
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

Here is the VEW file.


Attached Files
File Type: txt VEW.txt (32.2 KB, 3 views)
My System SpecsSystem Spec
12 Jan 2015   #73
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

My System SpecsSystem Spec
.

12 Jan 2015   #74
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I forgot to mention that the machine never ran Vista. It was running Windows7 home edition or home premium, whatever. I am using the touchpad. The touchpad stopped working at one point but I was able to restore it in device manager, which took me a while to figure out since I didn't have a mouse and had to tab into safe mode or something, can't remember what I did. Is there some way to run an external mouse without any USB ports? My finger is getting tired.
Someone asked about whether all my ports are uSB3. No. Three are USB3 and one is USB2, but the USB2 completely disappeared out of device manager after I uninstalled all the devices a week ago while trying to get them working again.
My System SpecsSystem Spec
12 Jan 2015   #75
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Admittedly, not quite what I expected. But clearly something's preventing the USB drivers from loading. (p.s. and since the message is "not loading" vs. "not found" i believe the drivers are, in fact, there)

VEW Results
I can see the drivers for your 3 USB controllers failing to load but no reason why. (usbehci is your 2.0 controller. iusb3xhc is USB 3.0.

Though I'm not seeing any crypto messages in Event Viewer ). Can you have another look at each failed controller in DevMgr. Right Click->Properties look at the General tab. Does each controller still show Code 52? or do they now show a different code #? You can just tell me the code numbers. You don't have to create snap shots
Code:
Log: 'System' Date/Time: 12/01/2015 9:08:46 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\usbehci failed to load for the device PCI\VEN_8086&DEV_1E26&SUBSYS_1818103C&REV_04\3&11583659&0&E8.

Log: 'System' Date/Time: 12/01/2015 9:08:45 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\usbehci failed to load for the device PCI\VEN_8086&DEV_1E2D&SUBSYS_1818103C&REV_04\3&11583659&0&D0.

Log: 'System' Date/Time: 12/01/2015 9:08:45 PM
Type: Warning Category: 212
Event: 219 Source: Microsoft-Windows-Kernel-PnP
The driver \Driver\iusb3xhc failed to load for the device PCI\VEN_8086&DEV_1E31&SUBSYS_1818103C&REV_04\3&11583659&0&A0.
BIOS
@Crabby, Have you ever upgraded the BIOS on that machine? @Slaty When i googled i did find 0b BIOS versions on other HP computers. But as you note, 0A is the one listed for Crabby's machine. Another

Device Manager Trace File
By default, device manager creates a basic trace log of install/uninstall events. The "basic" trace might have a clue what's causing the drivers not to load.
> Delete C:\WINDOWS\inf\setupapi.dev.log
> Shutdown and reboot your machine. I'm guessing the drivers will attempt to load again. And fail again. Or do whatever you do to get them to attempt to install again so I can see the trace log
> You'll find a newly created C:\WINDOWS\inf\setupapi.dev.log, change .log extension to .txt and attach to next post
My System SpecsSystem Spec
12 Jan 2015   #76
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

The universal serial bus controller is now back under "other devices" showing a code 28. The other two show code 52.
I have never upgraded the BIOS unless the tech guys did when I took it into the shop last week.

I'll do the trace file next.
My System SpecsSystem Spec
12 Jan 2015   #77
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

I don't see the setupapi.dev.log anywhere on my computer.
My System SpecsSystem Spec
12 Jan 2015   #78
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

That's strange unless someone or somehow logging was turned off

Download attached file and unzip. Its a .reg file. Right click the reg file Run as Admin and allow it to change registry. (It's a simple change that sets Verbose level logging). Then attempt device installation again. Also, right click a controller and select Update Driver. I know update driver should also generate log entries.

The file should be located C:\WINDOWS\inf\setupapi.dev.log. You can see the Windows\inf folder, yes?


Attached Files
File Type: zip Set LogLevel VERBOSE.zip (353 Bytes, 2 views)
My System SpecsSystem Spec
12 Jan 2015   #79
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Ok, another recap and feeding time.

I think you disabled all automatic updates, but it was done after this window popped up
Enable test mode to solve USB problems?-x.png
The unknown device (code 28) and the other two problematic USB devise (code 52) is ok, given the steps taken.
Quote   Quote: Originally Posted by CrabbyRightNow View Post
I forgot to mention that the machine never ran Vista.
.....
I am using the touchpad. The touchpad stopped working at one point but I was able to restore it in device manager, which took me a while to figure out since I didn't have a mouse and had to tab into safe mode or something, can't remember what I did.
.....
... but the USB2 completely disappeared out of device manager after I uninstalled all the devices a week ago while trying to get them working again.
Ok, always Win7.
You uninstalled all devices or all USB devices? I've uninstalled all USB devices on my machine to test something without dire consequences.

BIOS - the only thing I know for certain is that HP support for your machine shows version F.0A - that is the version you should be running. How it became F.0B is not important - you can ask the shop if you are curious (you know you didn't flash the BIOS, I know I didn't flash the BIOS )
CompGeek didn't find any crypto event log entries. ... but provided some other good information.
CompGeek is in the middle of his investigation and I need some time to review Speccy.

When CompGeek gives the "All clear, I'm done with what I was looking at" signal, then you can move to the next steps. Other members might want to see something before you do that though. Timing is everything.

Here's what I'd like you to try next, before flashing BIOS F.0A - go through the uninstall process again for the three devices (answer yes to the uninstall question or tick the box that says uninstall software. There's usually a "Are you sure you want to uninstall the software for this device...?" confirmation dialog ).

I know you already did this, but I think Windows tried and failed to reinstall the devices - you changed the driver install settings after that. If you get the dialog window showing the failed install this time, click the [Change setting...] button and make sure it is set to NOT update. I think it will take you to the same place you already made that change, but let's see where it goes.

After uninstalling the devices and associated driver software, I think it time to fix BIOS and flash F.0A

Thanks for being patient, you're doing a good job doing what we're asking and the feedback you've been giving helps a lot.

Bill
.


My System SpecsSystem Spec
12 Jan 2015   #80
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

When I right click on Set LogLevel VERBOSE.reg it does not give me a run option.
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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