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Windows 7: Enable test mode to solve USB problems?

09 Jan 2015   #1
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 
Enable test mode to solve USB problems?

My HP notebook computer suddenly lost function in all 4 usb ports (3 are usb3 and the usb2 disappeared entirely out of device manager). After trying to fix it myself and working for 2 hours with HP tech support, they still don't work. It's out of warranty so took to local repair shop. They say files are corrupted and it needs a clean install of Windows 7. I am an old, crabby woman living in the winter in Florida. All my software is in Michigan so I really don't want to do a clean install right now and lose all my software until I drive back up north in May. (No, my house in MI is locked up tight and there is no one who can get into my house with the snow they have been getting.) Tech guy said maybe a workaround would be to press F8 and enable test mode so the USB drivers would work. He said he would try it and call back. He hasn't called back, so who knows if it will work. Will it? If not, anyone have a better idea short of reinstalling windows? Would upgrading to windows 8 get my computer to recognize the drivers?


My System SpecsSystem Spec
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09 Jan 2015   #2
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Not sure how we escalated from USB ports not working to needing a new install because of file corruption. Thats quite a leap.
My System SpecsSystem Spec
09 Jan 2015   #3
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 
What do you think?

How would you solve it? I tried all the usual stuff like taking out the battery, uninstalling drivers in device manager, etc. The tech guy says its not a hardware issue.
My System SpecsSystem Spec
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09 Jan 2015   #4
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Try OPTION TWO of SFC /SCANNOW Command - System File Checker

Copy C:\Windows\Logs\CBS\CBS.log to your Desktop (it is a protected file so you cannot attach the original)

Attach the copy of the entire CBS.log to a new post.

Thanks

After seeing that output, I'd probably want to see a screen shot of the affected devices in Device Mgr.

Do you have a fair sense of getting around Windows? Some of the things I'll suggest can get a bit technical.
My System SpecsSystem Spec
09 Jan 2015   #5
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

My computer is still in the shop. I probably will pick it up tomorrow and then can post the log info. I think I can get around Windows okay, although I'm not a computer geek by any means.

I think I did run the system file checker and it didn't help. Will try it again when i get the computer back.
My System SpecsSystem Spec
09 Jan 2015   #6
Gator

Dual Boot: Windows 8.1 & Server 2012r2 VMs: Kali Linux, Backbox, Matriux, Windows 8.1
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
How would you solve it? I tried all the usual stuff like taking out the battery, uninstalling drivers in device manager, etc. The tech guy says its not a hardware issue.
I'm not saying I know the answer, we need you to have the PC and run some tests. In other words, we need more information. I just think bringing a PC into a shop for USB problems and telling you its file corruption needing new install is kind of a long leap. Maybe I'm wrong but I would think other things could/would be tried before telling you we need to start over.
My System SpecsSystem Spec
09 Jan 2015   #7
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Ask the guys in the shop to try running Ubuntu or any other Linux distro on it. This way they can check to see if the USB ports are recognized in another operating system. If they are then you know it is a problem with Windows. If they are not it is a hardware problem.

Ubuntu can be run from a USB stick without installing it on the hard drive, so it is a great, temporary tool to use in cases like yours.
My System SpecsSystem Spec
09 Jan 2015   #8
thebodger

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

If it is a hardware issue , you won't boot Ubunto from the USB port.
My System SpecsSystem Spec
09 Jan 2015   #9
CrabbyRightNow

Windows 7 Home Premium 64 bit
 
 

How do you use a usb stick when the usb ports don't work?
My System SpecsSystem Spec
09 Jan 2015   #10
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Quote   Quote: Originally Posted by CrabbyRightNow View Post
How do you use a usb stick when the usb ports don't work?
Magic?

Sorry. They can use a CD if it has an optical drive.
My System SpecsSystem Spec
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 Enable test mode to solve USB problems?




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