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Windows 7: Wireless Adapter Causing Computer to Freeze?

18 Jan 2015   #1
MisterFriday

Windows 7 Professional 64 Bit
 
 
Wireless Adapter Causing Computer to Freeze?

Greetings everybody,

I've had this problem for a few days now. When I am going about my business and browsing the internet, working with spreadsheets, et cetera, I will sometimes find that the internet on my computer is not working for some reason. In other words, I will attempt to open up a link or webpage and nothing will load. This is despite that I have full bars of wireless reception, according to the system tray icon.

Then, as I attempt to disable/re-enable the adapter, or even if I continue to go about my business, the computer will inevitably and completely freeze. It will be entirely non-responsive, and if I'm listening to something, the audio will pause and continue to play the current sound at the current volume at a high frequency of repetition.

I really have no idea how to deal with this. I have already re-installed drivers for my wireless adapter (TL WN722N) and otherwise, my computer seems to function normally.

Does anyone know what might be causing this strange issue? Any help would be greatly appreciated.

Thanks.


My System SpecsSystem Spec
.
19 Jan 2015   #2
sandravlado

Windows 7 Enterprise 64bit
 
 

Hi.

so, you have tried the latest drivers correct?

Is this adapter under warranty? If it is, I would return it and ask for a replacement.
My System SpecsSystem Spec
19 Jan 2015   #3
MisterFriday

Windows 7 Professional 64 Bit
 
 

Yeah, that was one of the first things I did. I'll give it a try again (now that I think of it, during driver installation, the computer restarted itself a few times, seemed a bit odd). The adapter itself is actually a few years old so the warranty is almost certainly over.
My System SpecsSystem Spec
.

19 Jan 2015   #4
sandravlado

Windows 7 Enterprise 64bit
 
 

Restarted few times out of blue, or it was a scheduled reboot during the driver installation?

You should check Event Viewer for any errors or warnings.
My System SpecsSystem Spec
19 Jan 2015   #5
MisterFriday

Windows 7 Professional 64 Bit
 
 

Well, they seemed to be scheduled reboots, in that the setup always popped up after the reboot, but since there were a few of them, it seemed a bit dodgy to me.

There are a bunch of critical Kernel-Power errors (I guess from me shutting the computer down by holding down the power button when it crashes). More promisingly, there are a bunch of WLAN-AutoConfig errors: "wlan extensibility module has failed to start". That seems like it's related to the issue, although perhaps not the freezing.
My System SpecsSystem Spec
19 Jan 2015   #6
sandravlado

Windows 7 Enterprise 64bit
 
 

Take a look at this article:

Event ID 10000 — Wireless Local Area Network (WLAN) Extensibility

Also, try to plug wireless adapter in another USB port.
My System SpecsSystem Spec
19 Jan 2015   #7
MisterFriday

Windows 7 Professional 64 Bit
 
 

I have already implemented two of the steps... I've tried to disable and re-enable the adapter many times with no positive outcomes. I've never tried to mess with the mentioned service, though. And I have also re-installed the driver.

I'm going to change the USB port and re-install the drivers again, in case there was something weird with the last installation.
My System SpecsSystem Spec
19 Jan 2015   #8
MisterFriday

Windows 7 Professional 64 Bit
 
 

I re-installed drivers and changed the USB port. So far I've had a few good hours... let's hope my luck holds out.
My System SpecsSystem Spec
20 Jan 2015   #9
sandravlado

Windows 7 Enterprise 64bit
 
 

Let us know about the progress.
My System SpecsSystem Spec
20 Jan 2015   #10
MisterFriday

Windows 7 Professional 64 Bit
 
 

Thanks for following up. I haven't had any crashes so far... hopefully my luck holds out!
My System SpecsSystem Spec
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 Wireless Adapter Causing Computer to Freeze?




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