CD/DVD has stoped working. I do not know why or when.


  1. Posts : 20
    64
       #1

    CD/DVD has stoped working. I do not know why or when.


    Hi,

    Could somebody help me please with my CD/DVD drive as it stopped working for no reason? It rejects every CD/DVD.

    It is on a Packard Bell all in one pc. It is running windows 7 home premium.

    I attached a portable CD/DVD drive and it reads ok but it will not burn.


    I inserted a CD and it says drag your file here to burn; and then it says insert cd to burn. Eh!


    Somebody suggest reinstall windows 7, but that sound a bit drastic. I do not know when it stopped working so a restore is not an option.

    Could somebody help?

    Many thanks

    Ceira
      My Computer


  2. Posts : 1,670
    win 10
       #2

    hi so you are saying the internal cd/dvd drive does not read any type of disk? it's possible the drive has just failed. but you could try the fixit here. </title> <link href="//az623152.vo.msecnd.net/cdnresources/1.51/content/smccss.css" rel="stylesheet" /> <link href="//az623152.vo.msecnd.net/cdnresources/1.51/common/css/default/fixit.css" rel="stylesheet" /> <link href="//az623152.vo.msecnd.net/cdnr
    and for the external drive are you sure the drive is a burner not just a cd/dvd drive? whats the make and model number of the external drive?
      My Computer


  3. Posts : 20
    64
    Thread Starter
       #3

    Thanks Oscer1,

    The external drive, (good question), does write to CD and DVD it has worked very reliably in the past.

    I ran the program you suggested. It failed, regardless of what cd or dvd I tested the result was the same.

    CD or DVD not recognised. I attach the error report in as an attachment. The computer is telling me that cds or Dvds are at fault. A month ago, I through out many cds and dvd believing this to be the case. I know now they are not.

    I appreciate your help,
    Thanks, Ceira.
    Attached Thumbnails Attached Thumbnails CD/DVD has stoped working. I do not know why or when.-dvd.jpg  
      My Computer


  4. Posts : 1,670
    win 10
       #4

    Is the drive recognized in device manager? See if this helps Your CD or DVD drive is not recognized by Windows or other programs
      My Computer


  5. Posts : 20
    64
    Thread Starter
       #5

    Hi,

    Sorry for being slow to reply, I am having problems logging in. Every time it asks me to change password.

    Anyway, yes, I tried the device manager. It says drivers are up to date.
    it is Slimtype DVD A DL*ATSH ATA Device if that means anything. No error chevron on anything obvious. No Yellow exclamation point on CD/DVD in Device Manager
    I have tried the troubleshooter and the software still CD not recognised.

    I am going to try a few things and report back. Hardware changes have not been Identified?

    I have managed to reinstall drivers. That did not work either.

    Thanks anyway, I will report back

    Ceira
      My Computer


  6. Posts : 1,670
    win 10
       #6

    Have you tried Uninstal the drive in device manager and restart computer
      My Computer


  7. Posts : 20
    64
    Thread Starter
       #7

    Thanks for your help ocasr1.

    I tried that as well. I deleted the drivers, restarted the PC and same old problem.

    I have almost given up. I just to not want it to return it to factory in case that does not solve it. A bit extreme.

    But thanks for staying with me.

    Ceira
      My Computer


  8. Posts : 1,670
    win 10
       #8

    Are you able to boot with a Bootable disk like a windows disk
      My Computer


 

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