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Windows 7: Keyboard not working

04 Feb 2015   #1
Lahinch

Windows 7
 
 
Keyboard not working

Hello
I can't use keyboard or onscreen keyboard to login only backspace key is working


My System SpecsSystem Spec
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04 Feb 2015   #2
rvcjew

7 Pro x64, 10 Pro x64
 
 

Is your Keyboard ps2 or usb? The onscreen keyboard is the accessibility one correct at the login screen? What happens if you reboot it and keep hitting F12(or whatever key shows up in the top right for boot menu) do you get a boot device screen?
My System SpecsSystem Spec
04 Feb 2015   #3
oscer1

win 7 64 bit
 
 

from what i find Dell Inspiron 6610 is a laptop. so op might have his details wrong.
My System SpecsSystem Spec
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04 Feb 2015   #4
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by oscer1 View Post
from what i find Dell Inspiron 6610 is a laptop. so op might have his details wrong.
Oh good catch then it might be their board is damaged and keys are stuck, that would explain why they can't input with the onscreen keyboard as well. I read it as Pavillion not Inspiron, wrong company
My System SpecsSystem Spec
04 Feb 2015   #5
oscer1

win 7 64 bit
 
 

if the op is handy could take out keyboard and try a usb keyboard to test.
My System SpecsSystem Spec
04 Feb 2015   #6
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by oscer1 View Post
if the op is handy could take out keyboard and try a usb keyboard to test.
Yeah would rule out hardware, they could also disable the device in windows without removing it though. If they could login.
My System SpecsSystem Spec
04 Feb 2015   #7
oscer1

win 7 64 bit
 
 

will ask one more question for the OP can you get into bios? pressing F2 when you start laptop? does the keyboard work their like the arrow keys esc key enter key?
My System SpecsSystem Spec
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 Keyboard not working




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