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Windows 7: USB3 Problems - Can any one help?

04 Feb 2015   #1
Jessica

Windows 7 64bit
 
 
USB3 Problems - Can any one help?

Hi Guys,

Can any one help?

I have an Asus P6X58D-E motherboard with two USB3 sockets on the rear. Itís works fine except when I plug 2 USB3 external drives in at the same time. The drives work fine, but only the first drive I plug in seems to work the other drive is dead. It doesnít matter which drive I plug in first (in either socket) only the first drive plugged in works.

My two external hard drives are My Passport 2TB.

Thanks


My System SpecsSystem Spec
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04 Feb 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Are these external hard drives self powered or are they powered from the USB 3 port. If they are powered by the USB port it's possible together they are drawing too much power for the USB to support so it's shutting down.

You could look at getting a HDD caddy that is self powered for your HDD's as an alternative.
My System SpecsSystem Spec
04 Feb 2015   #3
Jessica

Windows 7 64bit
 
 

Yes, both external hard drives are USB powered. How do I get around this? I know I could plug one of the drives into a USB2 socket, but the transfer rate is down to just 31.7MB/sec.

I have to copy over 1.8TB of data!

Thanks for the reply.
My System SpecsSystem Spec
.

05 Feb 2015   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You could look at a USB 3 hub that has a dedicated power supply, that is, it has it's own power supply & does not rely on the computer for power. They also have multiple USB outlets on them as well.

As I am in Australia there is not much point in me advising you where to buy such an item. If you have a good computer shop nearby, you call in & talk to them about it & they should be able to advise you & also supply it, if it suits your needs.
My System SpecsSystem Spec
18 Feb 2015   #5
Jessica

Windows 7 64bit
 
 

Iíve bought a 7 port powered hub to overcome my problem. The thing is, it doesnít work all the time as it should.

The hub is plugged into one of the 2 USB 3 sockets on the back of my computer. Now, sometimes when I boot-up Win7 gives me a message in the bottom right of the screen saying that this device will perform better if plugged into a USB 3 socket.

This doesnít happen all the time, like 1 in 3 boots. Is there a way to refresh the USB 3 sockets?

Can any one help?

Thanks

Jess
My System SpecsSystem Spec
18 Feb 2015   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have a look in Device Manager, accessible through Control Panel, & have a look through all devices & see if you hub is listed, particularly in the USB Controllers section, right click on it & see what options are listed. There may be a driver update that you could try.

Get back here if you have any problems or need more info.
My System SpecsSystem Spec
18 Feb 2015   #7
Jessica

Windows 7 64bit
 
 

Thanks for the help.

This is what I see. What exactly am I looking for?

http://i775.photobucket.com/albums/y...ps9ocouvau.jpg

Please let me know.

Jess
My System SpecsSystem Spec
18 Feb 2015   #8
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If I had 1.8 TB of data to transfer I would use the Sata ports on the motherboard.
All you would need is a extra cable.
My System SpecsSystem Spec
18 Feb 2015   #9
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

That's a good suggestion from Layback Bear. Are you sufficiently familiar with computers to be able to open the case & connect a couple of cables to the motherboard & hard drive.

You have mentioned copying over 1.8Tb. Is this from your main operating system hard drive or from one of the 2 external hard drives to the other.
My System SpecsSystem Spec
19 Feb 2015   #10
Jessica

Windows 7 64bit
 
 

The data is on one of the two 2TB ĎMy Passportí external hard drives and I need to copy the data to the second external hard drive to keep a backup. I tried plugging them both in to my computer but a power problem stopped me, hence the new powered hub.

I could of course copy all the data to an internal hard drive and then back onto the second hard drive. I just thought is was easier and quicker this way. I like the idea of have both drives online at the same time so that I can copy data off my C: to both external drive for safe keeping.

I just donít understand why Win7 (or my hardware) thinks the external drives are USB2.

Thanks

Jess
My System SpecsSystem Spec
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 USB3 Problems - Can any one help?




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