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Windows 7: Weird problem with WD External drive

07 Feb 2015   #1
Odd Job

Windows 7 professional X 64
 
 
Weird problem with WD External drive

I have a WD Elements 1TB external hard drive attached to my computer via USB. This drive has been giving me some weird problems.

I first noticed the problem when I was downloading torrents to this drive. The download after a short while would slow to a crawl and then stop. At first I thought it was a problem with my Bittorrent, but when I tried downloading to an internal drive everything was hunky dory again with no slowdown.

I've recently been trying to transfer some movies over to this drive to clear up space on my internal drive and the problem has reappeared. The transfer would proceed fine until it was almost finished and then it would hang (see picture below). Sometimes after a few minutes the transfer would complete but the file would remain in both locations, even though I used the 'move' command. Other times the transfer would fail and I'd end up with an empty folder on the receiving drive.

Weird problem with WD External drive-wd-3.jpg

Another symptom of the problem is sometimes when trying to read from the drive my computer just freezes and hangs and I am unable to do anything - not even access task manager to close explorer. If I unplug the hard drive the freeze up ends and everything is back to normal.

Also, when booting up the bootup process stops for about 30 seconds when trying to read this drive. Again if I unplug the drive the bootup continues normally.

I have included a couple of screenshots of the setup of this drive below in case that helps in diagnosing the problem. For example could it be because caching is disabled that I have this problem (although wouldn't that just affect writing and not reading also?). Also I don't understand why this particular drive is setup as an MBR drive.

Weird problem with WD External drive-wd-1.jpg

Weird problem with WD External drive-wd-2.jpg

Any help is appreciated as this drive has had hardly any use because of this problem, and I don't really want to bin it.




My System SpecsSystem Spec
.
09 Feb 2015   #2
Odd Job

Windows 7 professional X 64
 
 

Anyone any ideas?
My System SpecsSystem Spec
09 Feb 2015   #3
CKWD

Windows 7 Home Premium x64
 
 

Hello Odd Job!

I'm sorry you're having this problem!

It seems there's a problem with either the drive or your USB connections, but most likely the drive.

This is what you could do. Check your USB drivers if they are up to date, of they're not – update them. Check your USB cable if it's working properly. Then use the WD Data Lifeguard Support to check your drive for errors, do both Quick and Extended tests.

WD DLG:
Support Answers

The drive is most likely with bad sectors and when the read/write process gets to those sectors, it's when the lags and problems begin.

Scan it and please share the results!

Also, this drive is only 1TB so whether it's formatted in MBR or GPT, it doesn't really matter.

Good luck!

CK_WD
My System SpecsSystem Spec
.

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 Weird problem with WD External drive




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