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Windows 7: Brand new USB 3.0 Flash drive not recognisable

14 Feb 2015   #1
BorderReiver

Windows 7 Home Premium 64 bit
 
 
Brand new USB 3.0 Flash drive not recognisable

I have looked at many threads on the forums but cannot see any obvious answer so please bear with me ...
I have just bought a new 64GB USB 3.0 flash drive which states that it is compatible with USB 2.0. I have tried plugging it in to the USB 2.0 ports of three different computers with the same results and lack of success. All three seemed to recognise the new device and installed the 'necessary' drivers. If I go in to Start -> Computer, the device shows up as Removable Disk. However, if I right click and show Properties, it shows the file system as unknown and both the Used and Free space as 0 bytes. Double clicking the icon yields a "Please insert a disk into Removable Disk (E" message.
I have tried following the thread about using DISKPART to format the device but it stated that there was no media connected.

I bought the USB 3.0 flash drive in order to test the USB 3.0 ports that I have just installed on one of the computers. It gives the same results on those. However, I cannot state for sure whether the USB 3.0 ports work correctly as this is the first USB 3.0 device I have. They do, however, function correctly with USB 2.0 flash drives.

Can anybody help?
Have I simply got a duff USB flash drive? I don't want to return it to the supplier if there is something that I have not done correctly.
Do I need to install some more fancy drivers?
Does it need to be formatted first somehow? How can I if it it is not recognised?

Any help appreciated.
BR


My System SpecsSystem Spec
.
14 Feb 2015   #2
sdowney717

Windows 7 Ultimate x64
 
 

does it work on any PC?
if not, it is broke.
My System SpecsSystem Spec
14 Feb 2015   #3
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Yes, you need the USB 3.0 drivers for your ports
I bought the USB 3.0 flash drive in order to test the USB 3.0 ports that I have just installed on one of the computers.

Want to share what was installed? The device might help members find the drivers

Please also follow this tutorial to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs

and, please post a screenshot of Device Manager showing any errors and Other devices
See: Screenshots and Files - Upload and Post in Seven Forums

Thanks
My System SpecsSystem Spec
.

14 Feb 2015   #4
sdowney717

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Slartybart View Post
Yes, you need the USB 3.0 drivers for your ports
I bought the USB 3.0 flash drive in order to test the USB 3.0 ports that I have just installed on one of the computers.

Want to share what was installed? The device might help members find the drivers

Please also follow this tutorial to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs

and, please post a screenshot of Device Manager showing any errors and Other devices
See: Screenshots and Files - Upload and Post in Seven Forums

Thanks
But those usb drives are backwards compatible, and he says they dont work on working usb 2.0 ports, so how could the driver help?
My System SpecsSystem Spec
14 Feb 2015   #5
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by sdowney717 View Post
But those usb drives are backwards compatible, and he says they dont work on working usb 2.0 ports, so how could the driver help?
There isn't any information to go on, just a description. USB 3.0 ports require a driver. That covers the 3.0 ports. That's all I was trying to accomplish. The 2.0 ports on three machines might have 'blown' the device if one of those machines were XP - there are reports of this happening.

Lots of 'I don't know' right now. The goal is to see if drivers for the USB 3.0 ports are installed, if they are the correct drivers, and if not, get the correct drivers and see if the native USB 3.0 mode on the stick works.

Until I see a Speccy and Device mgr - everything is just a guess.

BR: can you identify the USB 3.0 device you installed on the machine? Mfr, and full model #, also identify the 64 GB USB stick (Mfr and model#) - thanks.
My System SpecsSystem Spec
16 Mar 2015   #6
BorderReiver

Windows 7 Home Premium 64 bit
 
 

Sorry for the delay in replying , I hadn't noticed the messages stuck in my SPAM folder.
In the end I took the USB flash drive to a computer repair shop. They had the same problem as me. I purchased an alternative make from them and it worked first time. So, obviously, the first new drive was broken after all.
thanks for replying.
BR
My System SpecsSystem Spec
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 Brand new USB 3.0 Flash drive not recognisable




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