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Windows 7: Can't recognise the new graphics card

14 Feb 2015   #1
GThrash

Windows 7 Ultimate x64
 
 
Can't recognise the new graphics card

I exchanged graphics cards with a friend and i can't get windows or other software to recognise the new one. i think it's this one MSI Global N650Ti TF 2GD5/OC BE . i downloaded some drivers from this page and installed them but nothing changes, the same "blurry" screen and the left side doesn't fit on the monitor


My System SpecsSystem Spec
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14 Feb 2015   #2
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

My System SpecsSystem Spec
14 Feb 2015   #3
sdowney717

Windows 7 Ultimate x64
 
 

Does your MB support that card specifications of version of PCIE?
My System SpecsSystem Spec
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14 Feb 2015   #4
GThrash

Windows 7 Ultimate x64
 
 
a

thanks for your replies, i finally found the drivers through a program. there is one problem remaining, that the monitor isn't displaying all of the screen (since i changed the graphics card) so i can't see some things (eg i have the start menu on the left side and i can't see it at all)
My System SpecsSystem Spec
14 Feb 2015   #5
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by GThrash View Post
thanks for your replies, i finally found the drivers through a program.
For closure and help to others who read this thread in the future, can you please tell us what the driver was that you installed through the assistance of whatever "program" you used? And what exactly was the "program" that found the driver for you?

Go to Device Manager -> Display adapter, right-click and select Properties, Driver tab, and tell us what the driver provider, driver date, and driver version are.


Quote:
there is one problem remaining, that the monitor isn't displaying all of the screen (since i changed the graphics card) so i can't see some things (eg i have the start menu on the left side and i can't see it at all)
You haven't provided any info about your monitor. What brand/model is it?

Also, since you've obviously installed an nVidia driver that comes with nVidia Control Panel, have you used it (or Windows "screen resolution", from right-click on Desktop) to set the resolution to be what is "native/recommended" for your monitor? Or have you manually set it to something else?

Do you have a two-monitor setup, or just one? What does Windows "screen resolution" show?
My System SpecsSystem Spec
14 Feb 2015   #6
GThrash

Windows 7 Ultimate x64
 
 

thanks a lot! everything's fine now, i used double monitors and as i connected the 2nd i got no problems. the program was DriverPack Solution 14.8,
driver provider: NVIDIA
driver date: 2/7/2014
driver version: 9.18.13.4052
the monitor is AOC 2350 from what i see in device manager, i don't remember exactly the model
My System SpecsSystem Spec
14 Feb 2015   #7
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by GThrash View Post
thanks a lot! everything's fine now, i used double monitors and as i connected the 2nd i got no problems. the program was DriverPack Solution 14.8,
driver provider: NVIDIA
driver date: 2/7/2014
driver version: 9.18.13.4052
Interesting, that it grabbed this driver 340.52, which I believe is not the absolute most current for your card.

The link I provided earlier is to the nVidia retail driver download site itself, showing latest driver being 347.52 for your card dated 2/10/2014. I doubt that there's really any difference at all, but it's just curious. Might be just a small lag in the driver database which DriverPack Solution uses, since both of these driver versions are within the past week, although there is a surprisingly large driver version difference.

But as long as you're running fine with what appears to be a very recent driver version, that's probably all that really matters.


Quote:
the monitor is AOC 2350 from what i see in device manager, i don't remember exactly the model
Up at the top, you now say you use TWO MONITORS. So this AOC 2350 is just one of these two??

I asked what "screen resolution" showed, because it would show TWO monitors or just ONE. Which was it, and now which is it? Were you trying to run what was your two-monitor setup before swapping graphics cards, but with only one monitor now? Why didn't you connect both monitors as you had originally connected?

Anyway, if you're running with two monitors in an "extended desktop" setup (which would be shown in the "screen resolution" output I asked about), then one of them is #1 and the other is #2. You can arrange them any way you want by dragging the monitor images around, i.e. either one can be on the left or right. Also, one of them is designated by you as "primary" which is where programs open their windows by default and where the taskbar is normally placed (unless you drag the taskbar to the other monitor, or drag program windows to the other monitor).

Once you move these fundamental things around (i.e. move the taskbar to the non-primary monitor, or move open program windows to the non-primary monitor), Windows remembers their location so that they're still there where you last placed them the next time you open those programs or re-boot Windows.

So if you now remove a monitor that was previously where you had something placed, well it's kind of ambiguous whether Windows will automatically move it over to the one remaining monitor or not. Often it remains "off-desktop" on the "phantom monitor" which originally existed but which no longer exists, and you need to use a certain technique to "move it back" to the remaining visible monitor in what now is a one-monitor setup that previously used to be a two-monitor setup.

In other words, I'm not surprised you had anomalies when you swapped graphics cards if you originally had a two-monitor setup with your old graphics card and only connected one monitor with your new graphics card... until you finally re-connected the second monitor again, so that you were back to a two-monitor setup again.

Note that the particular setup for monitor #1 and #2 with your old graphics card (and its two connectors) might have been reversed with your new graphics card and its two connectors, just because of the hardware itself. So what might have been primary #1 with the old card was actually secondary #2 with the new card, and that's why some things might not have been visible until you re-connected that second monitor. Even then, you may have had to "reverse" the locations of #1 and #2 by dragging the monitor images around in "screen resolution" or using nVidia Control Panel.

Ok... enough said. You're back in business with a proper driver for your card, and you have your two monitors working properly again and arranged in Windows "extended desktop" configuration just as you want.

Mission accomplished.
My System SpecsSystem Spec
14 Feb 2015   #8
GThrash

Windows 7 Ultimate x64
 
 

it's as you describe it in last paragraph. it reversed the monitors so i had to reverse them myself. this AOC is my primary monitor, the secondary is a Schaub Lorenz TV . i didn't see the resolution before, however now it's 1920*1080 (for sure higher than before). the reason i hadn't connected both monitors when i changed the card was that it found only the secondary monitor. whatever i tried it only displayed in one monitor till i installed the drivers.
My System SpecsSystem Spec
14 Feb 2015   #9
dsperber

Windows 7 Pro x64 (1), Win7 Pro X64 (2)
 
 

Quote   Quote: Originally Posted by GThrash View Post
it's as you describe it in last paragraph. it reversed the monitors so i had to reverse them myself.
Aha.


Quote:
this AOC is my primary monitor, the secondary is a Schaub Lorenz TV . i didn't see the resolution before, however now it's 1920*1080 (for sure higher than before). the reason i hadn't connected both monitors when i changed the card was that it found only the secondary monitor. whatever i tried it only displayed in one monitor till i installed the drivers.
I suspect your TV is connected via HDMI. And until you installed the nVidia drivers you were actually using the pure vanilla MS-provided VGA driver, which supports ANY AND ALL video cards but only in "standard VGA adapter" mode. And this does not include support for HDMI to a TV, nor does it include multi-monitor extended desktop mode (it only includes multi-monitor duplicate display "clone mode"), nor does it even necessarily include the "native" (recommended) resolution of your monitor connected via VGA or DVI.

You must install the vendor's genuine driver for your hardware, in order to take advantage of all true capabilities of that hardware. In the case of graphics cards, this includes support for running in SVGA mode (rather than just generic VGA mode), which means all of its higher resolutions, super performance gaming modes, etc., and in particular also includes support for additional display devices and connections like HDMI.

So your story now makes perfect sense. And installing the nVidia driver is the real key to your success, as was getting support for both of your monitors (one of which was actually a TV most likely connected via HDMI) operating in an "extended desktop" mode and arranged (#1 vs. #2) as required.
My System SpecsSystem Spec
14 Feb 2015   #10
GThrash

Windows 7 Ultimate x64
 
 

however i now can't get sound to work. in device manager i see 1.NVIDIA High Definition Audio, 2. VIA HD Audio
My System SpecsSystem Spec
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 Can't recognise the new graphics card




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