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Windows 7: Intel Rapid Storage Technology problem : Empty port problem

17 Feb 2015   #1
CodeMonk

Windows 7 Home Premium 64 bit
 
 
Intel Rapid Storage Technology problem : Empty port problem

Windows 7 Home Premium, 64 bit
Gateway Laptop NV55C (I would upgrade ut currently not working so a major hardware upgrade is gonna have to wait
I've got the latest SATA AHCI Driver for my system according to Gateway.
As for the latest Intel RST software/drivers, I have version 9.6.2.1001 on the IAStorDataMgrSvc.exe file, which is the same version as the SATA drivers I found on the Gateway site.

Lately, the last few weeks, I have been having problem with my DVD drive disappearing.
In the Intel RST app, its shows my HD on Internal Port 0; and Internal Port 1 as empty.
I've only just checked this status after my DVD disappeared.
I'm guessing that my DVD is on Port 1 because I get a dialog popping up saying something about Port 1 being empty. Then my DVD drive is gone.

If I reboot, it comes back.
And it may stay for 5 minutes or 5 days (or more), then the DVD just disappears with the Intel RST popup.

I may not be doing anything particular, youtube, working (EagleCad and other Circuit board and schematic design software, and related utilities), general web browsing. Nothing special and nothing I haven't been doing for years.

I do Windows updates on a fairly regular basis (At least once every 2 week if not once a week)
This does kind of have me wondering if a recent Windows update broke something.
It would not be the first time I have seen that happen.


And as a side note, although its been 7+ years, I used to work in IT repairing pretty much everything, so I'm comfortable getting waist deep into the guts of anything computer related if need be.


Thanks

Edit:
And since I saw someone else post this, I thought I may as well post it as well, maybe it will help...

System Report

System Information
OS name: Microsoft Windows 7 Home Premium
OS version: 6.1.7601 Service Pack 1 7601
System name: ROB-PC
System manufacturer: Gateway
System model: NV55C
Processor: GenuineIntel Intel64 Family 6 Model 37 Stepping 5 1.999 GHz
BIOS: InsydeH2O Version V1.05, ACRSYS - 1

Intel® Rapid Storage Technology
Kit installed: 9.6.2.1001
User interface version: 9.6.2.1001
Language: English (United States)
Intel AHCI controller: Intel(R) 5 Series 4 Port SATA AHCI Controller
Number of SATA ports: 2
Driver version: 9.6.2.1001
ISDI version: 9.6.2.1001

Device Information
Disk on port 0
Port location: Internal
Status: Normal
Size: 305 GB
Serial number: 58NSC2HCT
Model: TOSHIBA MK3252GSX
Firmware: LV010M
System disk: Yes
Password protected: No
Disk data cache: Enabled
Native command queuing: Yes
SATA transfer mode: Generation 1
Physical sector size: 512 Bytes
Logical sector size: 512 Bytes

Empty port
Port: 1
Port location: Internal


My System SpecsSystem Spec
.
19 Feb 2015   #2
CodeMonk

Windows 7 Home Premium 64 bit
 
 

I just rebooted and here is that same system report. I only included the Port 1 info. All the rest is the same:

Disk on port 1
Port location: Internal
Status: Normal
Size: 0 GB
Serial number: UK71 857857
Model: MATSHITADVD-RAM UJ890AS
Firmware: 1.00
System disk: No
Password protected: No
Disk data cache: Disabled
Native command queuing: No
SATA transfer mode: Generation 1
Physical sector size: 0 Bytes
Logical sector size: 0 Bytes




I will try to get a screen cap of the popup message ASAP if I can.

Here we go:
It lasted 1 hour 12 minutes
Last time, it lasted about 5 minutes.


Attached Images
Intel Rapid Storage Technology problem : Empty port problem-intel_rst_popup_001.gif 
My System SpecsSystem Spec
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 Intel Rapid Storage Technology problem : Empty port problem




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