Intel Rapid Storage Technology problem : Empty port problem


  1. Posts : 14
    Windows 7 Home Premium 64 bit
       #1

    Intel Rapid Storage Technology problem : Empty port problem


    Windows 7 Home Premium, 64 bit
    Gateway Laptop NV55C (I would upgrade ut currently not working so a major hardware upgrade is gonna have to wait
    I've got the latest SATA AHCI Driver for my system according to Gateway.
    As for the latest Intel RST software/drivers, I have version 9.6.2.1001 on the IAStorDataMgrSvc.exe file, which is the same version as the SATA drivers I found on the Gateway site.

    Lately, the last few weeks, I have been having problem with my DVD drive disappearing.
    In the Intel RST app, its shows my HD on Internal Port 0; and Internal Port 1 as empty.
    I've only just checked this status after my DVD disappeared.
    I'm guessing that my DVD is on Port 1 because I get a dialog popping up saying something about Port 1 being empty. Then my DVD drive is gone.

    If I reboot, it comes back.
    And it may stay for 5 minutes or 5 days (or more), then the DVD just disappears with the Intel RST popup.

    I may not be doing anything particular, youtube, working (EagleCad and other Circuit board and schematic design software, and related utilities), general web browsing. Nothing special and nothing I haven't been doing for years.

    I do Windows updates on a fairly regular basis (At least once every 2 week if not once a week)
    This does kind of have me wondering if a recent Windows update broke something.
    It would not be the first time I have seen that happen.


    And as a side note, although its been 7+ years, I used to work in IT repairing pretty much everything, so I'm comfortable getting waist deep into the guts of anything computer related if need be.


    Thanks

    Edit:
    And since I saw someone else post this, I thought I may as well post it as well, maybe it will help...

    System Report

    System Information
    OS name: Microsoft Windows 7 Home Premium
    OS version: 6.1.7601 Service Pack 1 7601
    System name: ROB-PC
    System manufacturer: Gateway
    System model: NV55C
    Processor: GenuineIntel Intel64 Family 6 Model 37 Stepping 5 1.999 GHz
    BIOS: InsydeH2O Version V1.05, ACRSYS - 1

    Intel® Rapid Storage Technology
    Kit installed: 9.6.2.1001
    User interface version: 9.6.2.1001
    Language: English (United States)
    Intel AHCI controller: Intel(R) 5 Series 4 Port SATA AHCI Controller
    Number of SATA ports: 2
    Driver version: 9.6.2.1001
    ISDI version: 9.6.2.1001

    Device Information
    Disk on port 0
    Port location: Internal
    Status: Normal
    Size: 305 GB
    Serial number: 58NSC2HCT
    Model: TOSHIBA MK3252GSX
    Firmware: LV010M
    System disk: Yes
    Password protected: No
    Disk data cache: Enabled
    Native command queuing: Yes
    SATA transfer mode: Generation 1
    Physical sector size: 512 Bytes
    Logical sector size: 512 Bytes

    Empty port
    Port: 1
    Port location: Internal
    Last edited by CodeMonk; 17 Feb 2015 at 07:05. Reason: Updated info
      My Computer


  2. Posts : 14
    Windows 7 Home Premium 64 bit
    Thread Starter
       #2

    I just rebooted and here is that same system report. I only included the Port 1 info. All the rest is the same:

    Disk on port 1
    Port location: Internal
    Status: Normal
    Size: 0 GB
    Serial number: UK71 857857
    Model: MATSHITADVD-RAM UJ890AS
    Firmware: 1.00
    System disk: No
    Password protected: No
    Disk data cache: Disabled
    Native command queuing: No
    SATA transfer mode: Generation 1
    Physical sector size: 0 Bytes
    Logical sector size: 0 Bytes




    I will try to get a screen cap of the popup message ASAP if I can.

    Here we go:
    It lasted 1 hour 12 minutes
    Last time, it lasted about 5 minutes.
    Attached Thumbnails Attached Thumbnails Intel Rapid Storage Technology problem : Empty port problem-intel_rst_popup_001.gif  
    Last edited by CodeMonk; 19 Feb 2015 at 21:38.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:51.
Find Us