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Windows 7: Dell E6520 SDHC reader can see 4GB card but not a 16GB

21 Feb 2015   #1
Joe Friday

Win 7 Pro 64 bit
 
 
Dell E6520 SDHC reader can see 4GB card but not a 16GB

I just inherited a Dell E6520 laptop that has had a fresh install of Win 7 Pro 64 bit put on it. All of the available updates through Microsoft Update have been done to date, and the drivers available for my service tag have been downloaded and installed from the Dell support site.

The only remaining problem I am having is with the on board SDHC card reader. I have a SanDisk 16GB SDHC card that the on board reader completely ignores. The reader works perfectly with a 4GB SDHC card. Both cards are formatted with a FAT32 file system.

The 16GB card works fine in an external USB reader, and it works fine in the on-board reader in my HP 6730B running Win 7 Pro 32 bit OS.

Any thoughts or ideas are welcome.

Thanks!


My System SpecsSystem Spec
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22 Feb 2015   #2
fireberd

Windows 10 64 bit
 
 

Dell has a memory card reader driver, listed with the various chipset drivers. Suggest you install the chipset drivers and the memory card reader and see if that helps.

However, some card readers on Dell's will not read high capacity memory cards, although this is new enough that it should.

Product Support | Dell US
My System SpecsSystem Spec
22 Feb 2015   #3
Joe Friday

Win 7 Pro 64 bit
 
 

Thanks for your reply. I had done this prior to my post here. All available drivers have been downloaded and installed for my service tag.

Thanks again.
My System SpecsSystem Spec
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22 Feb 2015   #4
fireberd

Windows 10 64 bit
 
 

Then the other option, the card reader does not support high capacity cards.
My System SpecsSystem Spec
22 Feb 2015   #5
Joe Friday

Win 7 Pro 64 bit
 
 

Thanks. That is what I had guessed, but the computer was is new enough I thought it should. I cannot find any specs on the reader to verify the max capacity it should handle. Thanks again!
My System SpecsSystem Spec
22 Feb 2015   #6
fireberd

Windows 10 64 bit
 
 

I looked at the Dell manual and specs and there is nothing about it.

You may want to post that question on the Dell community, Laptop hardware forum section.

Laptop - Dell Community
My System SpecsSystem Spec
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 Dell E6520 SDHC reader can see 4GB card but not a 16GB




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