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Windows 7: all usb ports quit working and i have a usb enabled keyboard and mouse

23 Feb 2015   #1
brandonbratt

windows 7 64 bit
 
 
all usb ports quit working and i have a usb enabled keyboard and mouse

i was playing steam last night and my pc went to sleep randomly i hit the restart button and it put me at a screen safe mode or startup windows normally and my keyboard and mouse would not work at all. If i was able to get into the bios i would probably be able to fix it but i cant do anything.


My System SpecsSystem Spec
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23 Feb 2015   #2
matts6887

Windows 7 ultimate 64-bit
 
 

I would first try something simple; shut down the system completely; unplug both the keyboard and mouse; plug them back in again and then try restarting the system and see if that does anything to help ya. If not post back and we can take it from there.
My System SpecsSystem Spec
23 Feb 2015   #3
oscer1

win 7 64 bit
 
 

Hi You could try a cmos reset.
My System SpecsSystem Spec
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23 Feb 2015   #4
matts6887

Windows 7 ultimate 64-bit
 
 

oscer is right. Try clearing the cmos by taking out the battery on the system board for about a minute or so; put the battery back in and see if that does anything.
My System SpecsSystem Spec
23 Feb 2015   #5
brandonbratt

windows 7 64 bit
 
 

i did both of those and neither one worked
My System SpecsSystem Spec
23 Feb 2015   #6
matts6887

Windows 7 ultimate 64-bit
 
 

How old is your system? Because it is possible depending on the age of your system and hardware that the controllers for the usb ports could have suddenly taken a dump; at which point I hate to say it but it could mean its time for a new system board if your system is custom built.
My System SpecsSystem Spec
23 Feb 2015   #7
brandonbratt

windows 7 64 bit
 
 

My System isnt even a year old
My System SpecsSystem Spec
23 Feb 2015   #8
brandonbratt

windows 7 64 bit
 
 

i might just take it to my repair guy and see what he has to say
My System SpecsSystem Spec
23 Feb 2015   #9
oscer1

win 7 64 bit
 
 

Your motherboard probably has a reset jumpers but would not k own since you did not list your hardware specs. Look for it in motherboard manual. Try that if it has the jumpers.
My System SpecsSystem Spec
23 Feb 2015   #10
joeandmarg0

Windows 7 Home Premium 32bit
 
 

Can you try using the non-usb mouse and keyboard?Had a similar problem some years ago and that was the only viable solution.
My System SpecsSystem Spec
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 all usb ports quit working and i have a usb enabled keyboard and mouse




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