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Windows 7: Computer Freezes and BSOD after a system upgrade

27 Feb 2015   #11
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
You will look for the QVL List on GSkills (Qualified Vendors List). Look at the RAM that has been tested and passed in that list and note the voltages and timings. The timings do not all have to be 9-9-9-24. If you see some that are 10-10-10-27 then those would work too. You should not have to change the timings on your sticks.

It's a long shot anyway. Just trying to think of all the possible causes - looking for something to stand out.
Well, the bios detected my 1600s as 1333s even though they are on the vendor list (see above link from GSkill's website) for this board. The timings were 11s, not 10s or 9s. Testing now to see if it has gotten worse/better.


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27 Feb 2015   #12
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

1333 is the default speed for the motherboard.

If the RAM is XMP (Intel motherboard) or AMP (AMD motherboard) you can change the setting in the BIOS (UEFI) to run the RAM in XMP Mode. On Asus boards the setting is under AI Overclock Tuner. Then the RAM will run at the module's rated speed, not the motherboard's default speed.

If the RAM is not XMP rated, then you will need to change the RAM speed in the BIOS.
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28 Feb 2015   #13
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
1333 is the default speed for the motherboard.

If the RAM is XMP (Intel motherboard) or AMP (AMD motherboard) you can change the setting in the BIOS (UEFI) to run the RAM in XMP Mode. On Asus boards the setting is under AI Overclock Tuner. Then the RAM will run at the module's rated speed, not the motherboard's default speed.

If the RAM is not XMP rated, then you will need to change the RAM speed in the BIOS.
Only thing I see regarding XMP is "XMP Information" which brings up a page of numbers that can't be changed. Well, two BSOD in two days. I run though the BSOD Posting HowTo on this site and am posting that information here instead of duplicating this post. Only thing is the .dmp files are old, like from the 17th and 20th, even though System -> Advanced Settings -> Startup & Recovery shows it is set to create a dump file on system crashes. The rest in the zip should be relevant though.


Attached Files
File Type: zip NYERI-Sat_02_28_2015_153919_69.zip (695.4 KB, 0 views)
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28 Feb 2015   #14
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

No, you should post this over in the BSOD Help & Support Forum. The bluescreen guys hang out there! There's just gear heads over here!
My System SpecsSystem Spec
28 Feb 2015   #15
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
No, you should post this over in the BSOD Help & Support Forum. The bluescreen guys hang out there! There's just gear heads over here!
Well, if you think so, I don't want to get any flack for duplicate posts. Hopefully someone can figure out what's wrong with my system. I'm at the point where I wish I had a lot of $$$ then I'd ship this thing to a friend who's a guru, makes me look like a tinkerer or dabbler, and let him figure it out for me for reasonable compensation. But, sadly, I don't have much so I gotta figure this weird problem out. Of all the upgrades over the years, motherboard + memory, or CPU, or HDDs, etc never had one be such a pain. But this is my first MSI motherboard, at this point, probably be my last, I've used Asus almost exclusively until now. I've RMAed this motherboard once, the shroud around the front USB 3 pin header fell off during install of the first board. >.<
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01 Mar 2015   #16
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It's not a double post when you are asking a different question. I have not learned to read dump files and the folks that have are over in that other part of the forum.

Every motherboard manufacturer has a bad board from time to time. It happens. It always bites when it happens to you.

I'll look for your post over in BSOD to see if it yields any clues as to what is going on.
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01 Mar 2015   #17
BelGarion

Windows 7 x64
 
 

Quote   Quote: Originally Posted by TVeblen View Post
It's not a double post when you are asking a different question. I have not learned to read dump files and the folks that have are over in that other part of the forum.

Every motherboard manufacturer has a bad board from time to time. It happens. It always bites when it happens to you.

I'll look for your post over in BSOD to see if it yields any clues as to what is going on.
The crazy thing is this board has such good ratings. And it might turn out to be two RMAs for the same board.
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01 Mar 2015   #18
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Two RMA's?
Was not aware that you RMA'd this board previously.

Getting a bad board is one thing, getting a second replacement board that is also bad is highly unusual.
When that happens it strongly suggests it is NOT the motherboard causing the problem, but one of the other components in the system.

Here's the thing: if you are 'lucky' the bad component will show up right away - the system won't start, you get error beeps or codes, the system shuts down, etc. This is a classic hardware failure and you can trace that down logically simply by starting out with the minimal components (motherboard, processor, and power supply) and then start adding components to the system one at a time and testing until you get to the bad component. Actually pretty easy.

But when you are dealing with a system that runs and only has problems in the operating system then things get real complicated. Your problem could be caused by a single bad component, a certain combination of components, a driver for one of the components, or a conflict between drivers for different components. There are also file system errors, incorrect settings, and running program conflicts too.

The clues you have given us so far indicate an error caused by something in the storage area (hard drives) or the memory area (RAM, memory controller, BIOS). But a new clue can change all of that.

Your post in BSOD may result in some clues. Give them time and someone will analyze your files. Sometimes the crash dumps will yield a smoking gun, sometimes just more confusion.
One thing you could try is to generate a recent crash dump. They might be able to give you some instructions on clearing out the old dumps and setting the system to create new dumps over there (since it sounds like you are not getting any new dumps now). Just ask that question directly.

On the hardware side you could try some of your own tests. Try disabling components one at a time - in Device Manager, in BIOS) and running the system without them for a while. See if it reveals an obvious cause.
Since you reinstalled since the new parts (clean install I assume?), I would review which drivers you installed for your components. Be sure you are using the most current drivers offered by the motherboard manufacturer, downloaded from their website for your motherboard - not the (usually) older drivers supplied on the DVD.
Try uninstalling and reinstalling each driver. Given your errors you might start with the chipset driver and SATA drivers. Do not install any of the utilities and add-ons offered by the MB manufacturer, just drivers. Hold off on installing Intel Rapid Storage Technology driver for a while. Many bluescreens have be attributed to installing the wrong version of IRST.

It's got to be something. Stay with it.
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09 Mar 2015   #19
BelGarion

Windows 7 x64
 
 

Well, got it nailed down. As for *why* I have _no_ idea. Last Monday, after two nasty freezes with in 30 min I dug out a 640gb hdd out of the closet (it was my recording drive before I got the first 2tb drive) and made *that* the primary and left the new 2tb drive as a second data drive. Installed Win 7 onto the 640gb and a week later, no issues. I'm guessing it's the fact the new 2tb is a NAS drive is all I can do to explain it, as a drive that tests good on a surface scan, the SMART status is green, etc and for all intent purposes good shouldn't be thrashing itself to bits at random moments even after I set the page file to a fixed 16gb and set it for performance / program files and *not* background tasks, Aero on, etc.
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09 Mar 2015   #20
TVeblen

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

You've narrowed it down to a bad hard drive, despite any positive test results. If it is under warranty, send it back RMA and get a new one.

The difference between a NAS drive and a normal hard drive is Error Recovery Control in the firmware. This has been known to slow down performance in these drives used as a standalone, but otherwise they can work fine as a system drive.

You could try and disable ERC if you can, see if that helps.

Error recovery control - Wikipedia, the free encyclopedia
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 Computer Freezes and BSOD after a system upgrade




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