Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: USB HDD appears under Devices and Printers but not in Windows Explroer

01 Mar 2015   #1
Involute

Windows 7 Pro x64
 
 
USB HDD appears under Devices and Printers but not in Windows Explroer

I have a Western Digital Passport (2TB, USB 3.0) connected to my Win7 x64 PC via a USB 3.0 hub. It's been working fine for over a year. Yesterday it stopped appearing in Windows Explorer and the WD Utilities app, though it still comes up under Devices on the Devices and Printers window. The Windows troubleshooter doesn't find any problems, and the drive is working properly according to Properties - Hardware - Device status.

This problem coincides with installation of Cyberlink's PowerDVD 14 s/w, but I can't prove there's a connection and would prefer to hold off uninstalling it until other approaches are tried.

Thanks for any help.


My System SpecsSystem Spec
.
02 Mar 2015   #2
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

It's probably a drive letter conflict. Right click Computer->Manage. Select Disk Management. Look in lower pane. Find the drive. Right click and assign it a higher drive letter (like M to Z should be safe to use).
My System SpecsSystem Spec
02 Mar 2015   #3
TechpumpkinWD

Windows
 
 

Hello Involute,

I don't want to scare you, but the fact the your My Passport drive is not showing in the utilities app is very worrisome. To confirm the suspicions you can use WD DLG Support Answers. If WD DLG does not detect a WD drive connected to the system this usually means that this drive has failed completely.
Another reason for the drive not show up if it isn't getting enough power to spin up. To ensure this is not the situation here you can try using a different known good USB 3.0 cable and try to connect it to different USB ports and on different machines if possible. Also please make sure you are connecting the device directly to the PC USB port and not through a hub as this might cause power issues.

Keep us posted.
My System SpecsSystem Spec
.

02 Mar 2015   #4
Involute

Windows 7 Pro x64
 
 

Thanks for the suggestions. Turns out it was an intermittent connection between the power cord and power supply for the powered USB hub the drive is connected to. Once I seated the cord properly everything returned to normal.
My System SpecsSystem Spec
Reply

 USB HDD appears under Devices and Printers but not in Windows Explroer




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
No printers visible in Control Panel > Devices and Printers
I finally came up with a solution to this problem. No printers were showing up under Control Panel > Devices and Printers. All printers were visible using print command in any software. I just couldnt set a default printer, remove obsolete printers, etc. I then found the "Print Management"...
Hardware & Devices
Installed printers not displayed in Devices & Printers
Hi I have installed the following printers: Epson LX-300+II, HP Laserjet 1010, HP Colour Lasterjet 1515, Canon IP5200. The printers work and are all displayed from Word, IE, etc, but only one printer shows up in Windows 7 Devices & Printers - usually whichever is selected as default...
Hardware & Devices
Devices and Printers-Windows 7 Professional 64 Bit
I have 3 printers installed on my system. All 3 are functional, but no longer are displayed in "Devices and Printers" nor in "Device Manager". How can I correct this problem?
Hardware & Devices
No devices or printers showing in Device and printers
I've got an HP 8440p which has a Window 7 32 bit build. It's not showing anything in Devices and printers. I'm unable to get any answer other than rebuild from my fellows techs. I'm hoping someone out there has a better fix. Thanks...
General Discussion
Windows 7 Devices & Printers Folder
My printers and devices are not listed in the Devices & Printers folder. The devices work fine. Why are they not listed? Any help?
Hardware & Devices
Anime Icon appears in Devices and Printers - Malware? !
When I plug in my flash drive this shows up in Devices and Printers: When I Google what's written below it, I only get a few Asian pages. So what is it and which language is that? Why would Windows 7 use an Asian driver as its default flash drive driver? Also my flash drive is 8GB. I'm...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:22.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App