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Windows 7: USB 3.0 hardware only running at USB 2 speeds

17 Mar 2015   #1
Icarus

Windows 7 Pro 64bit
 
 
USB 3.0 hardware only running at USB 2 speeds

I have been trying for a while to get my USB 3.0 HDD dock to run at USB 3.0 speeds. I returned the Vantec dock I had as I was told it was defective, but this new Syba SY-ENC35026 one does the same. I have reinstalled windows a few times and tried various drivers too.

Since I have found that nothing plugged into my usb 3.0 ports (tried the ones directly on the motherboard and front panel,) runs at super-speed. My Samsung Note 3 nor a usb 3 stick I have run at the correct speed. UsbTreeView shows all these devices running/connected at Hi-speed (usb 2.)

Any ideas? I have tried a few drivers from MSI and Intel to no avail and the device manager seems to show all working correctly/3.0 drivers installed, I just can't get them to connect at usb 3.0 speeds For example the WD Black drives I use in the docks only run at 40-45 MB/s and they should be 2x+ that at usb 3.0. I have tried multiple 3.0 cables too. I went so far as to swap motherboards with a Gigabyte one and it was the same so got another MSI and its the same too. Does the same on an old computer with the same Win 7 64 bit downstairs even. I'm pretty stumped now

Thanks for the help


My System SpecsSystem Spec
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18 Mar 2015   #2
Chris2005

Windows 10 Home x64
 
 

Do you have all the properly drivers for the USB 3.0 ports installed?

Here's your motherboard's product page, I presume: MSI USA - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

Not speed related, but with my own motherboard the USB 3.0 ports won't work at all until the drivers are installed inside Windows... so I have to move my mouse and keyboard to 2.0 ports until then, but they're not 3.0 devices anyway.

Suffice it to say, if you have a USB 3.0 device, make sure you have properly installed their drivers.
My System SpecsSystem Spec
18 Mar 2015   #3
Icarus

Windows 7 Pro 64bit
 
 

Yes, as mentioned I have tried the MSI and Intel drivers. They seem to be installed fine in the Device Manager and working, but just not letting me got usb 3 speeds/connection with anything.


Attached Thumbnails
USB 3.0 hardware only running at USB 2 speeds-usbdm.jpg  
My System SpecsSystem Spec
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18 Mar 2015   #4
Icarus

Windows 7 Pro 64bit
 
 

I have tested speeds with the usb 3 dock and only get 40-45MB/s with any of my WD Black drives (should be 2x+ that.)

I always get the message about using a usb 3 port for so and so device no matter what port or device I try.
My System SpecsSystem Spec
18 Mar 2015   #5
Yard Dog

Win 7 Home Premium SP1 32 bit
 
 

If .. as other helper said.. proper drivers are in fact installed.. you have bad hardware.. replace it .
My System SpecsSystem Spec
18 Mar 2015   #6
Icarus

Windows 7 Pro 64bit
 
 

I have replaced the hdd dock 2x now (tried a Vantec and this Syba) and the motherboard 3x (tried my original MSI Gaming 5, swapped in a GB, then went back to a new MSI) and reinstalled Windows and the drivers many many times as well as a couple usb 3 sticks (I have a new one coming in the next few days.)
My System SpecsSystem Spec
18 Mar 2015   #7
Chris2005

Windows 10 Home x64
 
 

And the devices you're using are USB 3.0 devices?

Have you tried turning off the USB Power Saving Feature in the Power Options?
My System SpecsSystem Spec
18 Mar 2015   #8
Icarus

Windows 7 Pro 64bit
 
 

Yes, its a Syba usb 3.0 SY-ENC35026 dock with a few WD Blacks, and a couple crappy Lexar usb 3 sticks (I am waiting for my Sandisk Extreme to show up,) and my Samsung Note 3 I have been testing with. I need to pull the extra ssd I have out of my old system and try it with the dock too, but not done that yet (these WD Blacks should be 2x+ this rate I'm getting anyways if running at usb 3.)

Edit: yes I have disabled power saving functions in the Power Options and Device Manager.
My System SpecsSystem Spec
18 Mar 2015   #9
Chris2005

Windows 10 Home x64
 
 

Hmmm. Does the BIOS have any option(s) for enabling or disabled USB 3.0 support?
My System SpecsSystem Spec
18 Mar 2015   #10
Icarus

Windows 7 Pro 64bit
 
 

This is all that was in it about USB (it is all enabled/default like you see here):
My System SpecsSystem Spec
Reply

 USB 3.0 hardware only running at USB 2 speeds




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