Mouse seems to stop computer

Page 1 of 2 12 LastLast

  1. Posts : 15
    Windows 7 Professional SP1 64-bit
       #1

    Mouse seems to stop computer


    Unless the mouse is moving nothing happens on screen.

    If I do a Google search the scroll wheel has no effect unless I move the mouse, a real pain, when you turn the wheel a couple of times and then move the mouse it zips down to where you would have been if everything was working correctly.

    Right click, no context menu until the mouse is moved, etc, etc, etc.

    All updated, Device Manager says latest drivers are in, tried 2 different mice both of which work fine on my other computer.

    Thanks in advance for any help or even hints as to the problem, I'm a win 7 newbie.

    Dell Optiplex 760 Desktop PC
    Intel Core 2 Duo E6750 2.66GHz
    2GB Memory, 80GB HDD
    Windows 7 Professional 64-bit
      My Computer


  2. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #2

    Hmmm. Odd problem...

    First of all, download and run Malwarebytes, and SuperAntispyware to make sure that you don't have a malware infection:

    Malwarebytes | Free Anti-Malware Detection & Removal Software

    SUPERAntiSpyware - AntiAdware. AntiSpyware. AntiMalware.

    Once you've done that we can see if there is something else the matter.

    You're also at the minimum memory limit for 64 bit Windows 7. This will definitely affect performance, and may be helping to cause the problem you're experiencing. You should consider getting at least 4 GB of RAM for the system to run optimally.
      My Computer


  3. Posts : 15
    Windows 7 Professional SP1 64-bit
    Thread Starter
       #3

    Thanks, I had run several malware scanners earlier but had not run SAS so I just did, it came up with a dozen tracking cookies that the others had missed but no change with the problem.

    I'm seriously thinking of putting a copy of XP Pro into this machine. It's a refurbished computer that came with W7 Pro and I was hoping to get it to work right.

    Any other suggestions?
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    Because of the fact you have a refurbished computer lets start with something basic. Sometimes you don't get what you paid for.

    Be advise that Panda has been raising hell with many computers.
    I would suggest removing it using their online tool and installing
    MSE for now.

    Microsoft Security Essentials - Microsoft Windows

    Complete this tutorial by Brink and post the results here.


    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  5. Posts : 15
    Windows 7 Professional SP1 64-bit
    Thread Starter
       #5

    Sorry this is taking so long, I had to continually move the mouse while it was updating MSE. It's a funny thing about the machine as it runs programs the way is should with no problem, games run great and the scan itself is doing fine.

    I'll get back as soon as I can. Thanks
      My Computer


  6. Posts : 15
    Windows 7 Professional SP1 64-bit
    Thread Starter
       #6

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FQK7X-Q7H9H-GCTVM
    Windows Product Key Hash: 9V0ZUTQSPgCekbZMu2dCuilGoho=
    Windows Product ID: 00371-OEM-9083267-03209
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {8EFAA469-76EB-48A5-B261-B98B688F0B0C}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150202-1526
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8EFAA469-76EB-48A5-B261-B98B688F0B0C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GCTVM</PKey><PID>00371-OEM-9083267-03209</PID><PIDType>3</PIDType><SID>S-1-5-21-1416812186-641407356-910284907</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760                 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090218000000.000000+000</Date></BIOS><HWID>EA4F0100018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B10K   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-832-603209-02-4105-7601.0000-0282015
    Installation ID: 004223251626699753371416293061310100089945207243548664
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: GCTVM
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 18/03/2015 5:20:13 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAAABQABAAIAAAABAAAAAQABAAEAJJQYSwBKVA0sRsjrSFNc3ebLLLFaY8IfRso=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          B10K   
      FACP            DELL          B10K   
      HPET            DELL          B10K   
      BOOT            DELL          B10K   
      MCFG            DELL          B10K   
      SSDT            DELL        st_ex
      ASF!            DELL          B10K   
      ____            DELL          B10K   
      SLIC            DELL          B10K
      My Computer


  7. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #7

    Thanks for the log. I notice a few things. I'm not a expert but I have asked one to take a look at the log.

    Have you done anything with Panda?
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #8

    There's nothing amiss with the MGADiag report. It's typical for a machine bought with Vista installed and upgraded using the frre upgrade media.
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    Thank you Noel for your knowledge.
      My Computer


  10. Posts : 15
    Windows 7 Professional SP1 64-bit
    Thread Starter
       #10

    Thank you people, thou I'm not really sure what that means. I doubt that it rules out a software or a hardware problem.

    As for Panda, yes, I followed your suggestion, went to the Panda site and downloaded the uninstaller (they hide it just about as well as McAfee hides theirs). Downloaded MSE from your link then used Geek Uninstaller on Panda followed by their uninstaller. Everything seemed to go well the delay being the updating of MSE.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:36.
Find Us