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Brother MFC-J870DW Printer not working
I purchased a Brother MFC-J870DW Printer in October 2014. I set it up using the included CD to run wirelessly. It worked okay up until my cable connection was disconnected this past week. Because I no longer have wireless, I connected a USB cable from the printer to my computer, didn't work.
At the same time I ran out of the black starter ink and replaced it with a "compatible ink cartridge" and immediately got 'Cannot detect" messages. I understand quite a few people who bought these same cartridges had the same problem. So I have to either purchase expensive OE ink or find a truly compatible ink replacement. I don't know if this will fix the printer problem or if I need to install a different driver/software package?
So now that I don't have wireless, I have to use the USB connection. Everything looks okay in device manager. Devices and Printers has a green check on my printer icon, so I presume the printer is equipped with a USB driver or was installed when I ran the setup CD initially.
I'm not sure if I have the right printer version installed? I right clicked printer, then properties to find out which version printer I had, it initially said Version: 1.1.0.0 (3/4/2013). But then I clicked on that 2nd printer icon to check what that was for, checked the version and it was: Version 1.00en-US. I set that as the default printer to see what would happen, which was nothing. So I switched it back to the original checked printer icon and it is now set as Version 1.00en-US. I tried to get it back to the original version, but didn't work. Confusing, but that's why I'm here. ?
There is a 2nd Brother Printer icon that I'm not sure why that is there? Also ?
I contacted Brother support, they want me too download and install the full Driver and Software Package. Maybe I don't understand, but I already installed whatever software programs and drivers off the CD. And I don't want to be double installing previously installed programs. ?
Any help appreciated, Thanks, Bill.