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Windows 7: New computer randomly restarts or freezes.

07 Apr 2015   #1
Spinnix

Windowx 7 X64
 
 
New computer randomly restarts or freezes.

Hello!

Got a tip from a friend that this is the place that will solve all my problems!

I bought a new computer in parts for my brother (see spec below) and we instantly had a quite irritating problem. The computer could all of a sudden freeze completely or reboot without a warning or bsod. It could happend both when playing games or just chillin' on the web with one tab open. It could happend anything from twice a day to once every three days.

We have tried overheating the CPU and GPU and that doesn't seem to be the problem. We have updated the chipset, graphics driver and SSD hard drive to its newest drivers. We have also checked device manager for missing drivers.

Each and every time we get the following error when checking logs:
EventID: 41
Task Category: 63
Level: Critical
Keywords: (2)

EventID 41

Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2015-03-24T14:13:56.301611800Z
EventRecordID 4643
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System


The computer spec is:
AMD Athlon II X4 860K 95W, FM2+

Gigabyte GA-F2A88XM-DS2 mATX

Crucial 8GB (2x4GB) CL9 1600Mhz Ballistix Sport

SSD 120GB OCZ Arc 100

ASUS RADEON R7 260X OC 2GB

Fractal Design Tesla R2 500W 80+ Gold



We really appreciate all help to get a rid of this.


Thank you and have a nice evening.


My System SpecsSystem Spec
.
07 Apr 2015   #2
RolandJS

Windows 7 Professional 64-bit
 
 

This is a laptop, correct? If so, have you tried underheating it with an external usb-powered or ac-powered notebook cooling assembly [comes w/one giant fan or twin fans], includes extra usb ports [since it takes one from the laptop].
My System SpecsSystem Spec
07 Apr 2015   #3
Spinnix

Windowx 7 X64
 
 

Hello,

Thank you for your tips but it is desktop computer :-)
My System SpecsSystem Spec
.

07 Apr 2015   #4
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Download and use HWMonitor and give us a screenshot of the voltages and temperatures, please.

HWMONITOR | Softwares | CPUID
My System SpecsSystem Spec
07 Apr 2015   #5
RolandJS

Windows 7 Professional 64-bit
 
 

Quote   Quote: Originally Posted by Spinnix View Post
Hello, Thank you for your tips but it is desktop computer :-)
You know, I must be a mushroom, I don't get out into computer-world daylight much
My System SpecsSystem Spec
08 Apr 2015   #6
Spinnix

Windowx 7 X64
 
 

Hey Mellon, is this good enough?
Thank you so much for taking time.


Attached Thumbnails
New computer randomly restarts or freezes.-screenshot_2015-04-08-11-17-09.png  
My System SpecsSystem Spec
08 Apr 2015   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Take voltages from the BIOS because your 3.3v and 12v rails are way off in that.
My System SpecsSystem Spec
08 Apr 2015   #8
Spinnix

Windowx 7 X64
 
 

Hey guys, I took a couple of bios shots with my phone. I hope some of them is to any help!

Thank you


Attached Thumbnails
New computer randomly restarts or freezes.-img_0189-1-.jpg   New computer randomly restarts or freezes.-img_0190-1-.jpg   New computer randomly restarts or freezes.-img_0191-1-.jpg   New computer randomly restarts or freezes.-img_0192-1-.jpg   New computer randomly restarts or freezes.-img_0193-1-.jpg  

New computer randomly restarts or freezes.-img_0194-1-.jpg  
My System SpecsSystem Spec
08 Apr 2015   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your voltages look fine but your CPU temperature (65C) is way too high at idle. Check the fan for dust and give it a good clean out with a soft brush and can of compressed air if it's full of dust. If not you'll need to reapply some thermal paste after cleaning the old stuff off.
My System SpecsSystem Spec
08 Apr 2015   #10
Spinnix

Windowx 7 X64
 
 

Hello,

I was worried about that too but it turned out some bioses could run the cpu for 100% thereby the high temp, I've checked with AMD built in program and another CPU temp program and it all seems fine.
My System SpecsSystem Spec
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 New computer randomly restarts or freezes.




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