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Windows 7: External HD Not Recognize

08 Apr 2015   #1
junrie

Windows 7 Professional x64
 
 
External HD Not Recognize

Hello, I have a Windows 7 Professional x64.. My Problem is that my external hard disk mass storage cannot be detected,i cant see the mass storage of my external drive in device management and disk management. Instead there is one that is detected "ASMT 2105 USB Device" yet it is 0 bytes and i cant access, it says insert disk..yet i connected the external drive on my computer. my external drive is Toshiba 3.0

Hoping for your replies and learn what to do, because i have so many important files in my external hard drive. thank you!!




Attached Thumbnails
External HD Not Recognize-capture1.jpg   External HD Not Recognize-capture.jpg  
My System SpecsSystem Spec
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08 Apr 2015   #2
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi and welcome to SevenForums,
Shut down your machine = Power off.
Disconnect the external,
Power up and after login reconnect it into a different usb port,
Make sure the external if it has a power switch it is on as well,
Cheers.
My System SpecsSystem Spec
08 Apr 2015   #3
junrie

Windows 7 Professional x64
 
 

Thank you for your reply, ive had done that... and i also connected it to a different ports, my laptop has only 2 ports, but it still the same... some times, it detect the mass storage but after a few minutes, it removes automatically and then cannot detect again..
My System SpecsSystem Spec
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08 Apr 2015   #4
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

Hi,
Post the exact model of the external device,
Might be Eset blocking the device is Eset new to the machine ?
My System SpecsSystem Spec
08 Apr 2015   #5
comptech

Windows 7 Ultimate 64 bit
 
 

Did you use it in any other computer?..
My System SpecsSystem Spec
08 Apr 2015   #6
junrie

Windows 7 Professional x64
 
 

I dont yet try it to the other computer...my external hard drive is toshiba 500gb and a 3.0.... If ever it will run on other computers, i want to know or learn how to manage it on my own laptop...

I appreciate all your reply thank you very much!
My System SpecsSystem Spec
08 Apr 2015   #7
comptech

Windows 7 Ultimate 64 bit
 
 

right click computer-->manage-->disk management-->right click removable drive-->change the drive letter
My System SpecsSystem Spec
08 Apr 2015   #8
junrie

Windows 7 Professional x64
 
 

Thank You so much for the reply.... I take it a rest...then just put it now and it read my external hard disk drive... but i am monitoring it now if it will be automatically removed and cant access again... Thank you so much for those who replied at me.. thank you very much

Even you dont know me, u still help me.. so thank you very much!
My System SpecsSystem Spec
08 Apr 2015   #9
junrie

Windows 7 Professional x64
 
 

Aw!!! I Can see it.. yet its all Empty! Tsk tsk XD

F: Drive is my external Hard drive


Attached Thumbnails
External HD Not Recognize-capture3.jpg   External HD Not Recognize-capture4.jpg  
My System SpecsSystem Spec
08 Apr 2015   #10
junrie

Windows 7 Professional x64
 
 

Guess Changing the Drive Letter Worked! First i make the time to change its drive letter before it will removed automatically. And i can access and can safety eject my USB external hard drive...

Thank You so much for your help once again!..
My System SpecsSystem Spec
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 External HD Not Recognize




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