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Windows 7: Netbook Freezing problem

15 Apr 2015   #1
Richardzy

Windows 7 Home Premium 32bit.
 
 
Netbook Freezing problem

I have a problem when I play something off youtube or BBC iplayer when in full screen when I go back to normal screen the Norton Security symbol in the right hand side of the screen where the clock is, The symbol changes shape or patten I would like to know what's it doing and why it doing that? Is it Norton Security that freezing me computer? Can someone explain what's going on please?



My System SpecsSystem Spec
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18 Apr 2015   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Richard mate you mention Norton yet your specs have Avast as the security if this is the case get rid of the Norton (in fact I would have said so anyway) you will need the Norton removal tool to get rid of it and even maybe get rid of the registry entries for it but try the tool first. https://support.norton.com/sp/en/au/...rProfile_en_us

This is because running two securities at once invariably causes problems even if the Norton one was only a trial version.
My System SpecsSystem Spec
18 Apr 2015   #3
NortonSupport

Windows 7 Ultimate x64
 
 

HI,

Sorry to hear that, this might be because of Idle time scan feature in Norton.
Idle Time Scans detect the time when you do not use your computer and intelligently run scans depending on the scan history of your computer.
Kindly check this link on how to turn off Idle time scan - how to turn off idle scan background? | Norton Community and see if that helps.

Thank you!

Praveen
Norton Support.
My System SpecsSystem Spec
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18 Apr 2015   #4
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep Praveen but mate he has Avast on his specs and I think we ought to wait until he lets us know what is on that machine as security.
My System SpecsSystem Spec
18 Apr 2015   #5
NortonSupport

Windows 7 Ultimate x64
 
 

No problem, let us know if you need any help with Norton.
Happy weekend!

Praveen
Norton Support.
My System SpecsSystem Spec
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 Netbook Freezing problem




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