Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: WD Caviar Green 2TB External Hard Disk Help Please

19 Apr 2015   #1
azimabdul1983

Windows 7 Professional x64
 
 
WD Caviar Green 2TB External Hard Disk Help Please

I have an external hard disk and it is a WD Green 2TB Hard Disk, a few months ago my hard disk crashed and now I cannot access the hard disk at all.

I am on a laptop running Windows 7 Pro and so connect the hard disk to the laptop via a USB 2.0 To SATA cable. The hard disk is powered by a separate power cable connected to it.

When I connect the hard disk to my laptop I can hear that it powers up and it starts to spin initially, it also makes what sounds like a ticking type of sound at the beginning. My laptop does not pick up the hard disk, if I go to "My Computer" I can see my laptop hard drive which is drive "C:\", and I can see my DVD drive which is drive "D:\".

If I go to Device Manager and look under the Disk drives I can see my laptop hard drive and it shows a USB device

I have seen some people say look for it under the heading "Other Devices" but I do not have that option.

When I click on the "Disk Management" option I can see the external disk on the bottom half of the screen on the right hand side. On the top half it only shows the local disk (C:\) but on the bottom half I can see my local disk and I can see that it has detected my external disk. The external disk is picked up as "Disk 1", there is a small red arrow pointing downwards on the image of the disk. Below the disk image it says "Unknown" and below that it says "Not Initialized". Unlike my local disk, it does not recognize any information about my external drive.

When I right click this with my mouse I get the following 4 options:

1. Initialize disk
2. Offline
3. Properties
4. Help

If I select the option to initialize it it gives me an option to select either MBR or GPT. I have tried selecting both methods and I get the same error message which reads "The device is not ready". If I select the second option I get the same error message which reads "The device is not ready".

I have my honeymoon photos on this disk and I hope that I have not lost those photos for good. Can someone please give me advice on what I can try in order to try and recover my photos?

I have installed EaseUS Data Recovery v8.6 and Power Data Recovery v6.5 and both software do not recognize my external hard disk.

Can someone please give me advice on how I can try and get my laptop to pick up the hard disk and then to try and recover my honeymoon photos?

Any help will be much appreciated.

Thank you,


My System SpecsSystem Spec
.
19 Apr 2015   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Well, for starters, DON'T initialize the disk if you have data on it that you want to keep...

The ticking is a bad sign. A hard drive shouldn't make ticking or clicking noises. At least not very loud ones. The drive itself may be broken.

One thing you could try is to connect it to a computer with a regular SATA cable, so that you bypass the USB interface and see if it works that way. The USB interface might have gone bad. If you can get it to read with a regular SATA cable, you can pull your honeymoon pictures off and store them somewhere else.
My System SpecsSystem Spec
20 Apr 2015   #3
MightyMiroWD

Windows 7
 
 

Hi there.

I'm sorry to hear about the issue with the drive - I know how bad it could be.

First, since you have a WD Green drive inside an enclosure, you can take it out from it and plug it directly to the motherboard via SATA. That way we will make sure if the issue is with the enclosure, or with the drive.

Also, did you run any diagnostics to see what the health of the drive is? If yes - what were the results? If not, you can download and use Data Lifeguard Diagnostics and see if the program will find any errors/bad sectors on the HDD:

Support Answers

Let me know how it went.
My System SpecsSystem Spec
.

20 Apr 2015   #4
azimabdul1983

Windows 7 Professional x64
 
 

@Mellon Head - I did try and initialize but both options do not work as the drive is not picked up. I don't have access to a motherboard or at least not that I can think of as everyone I know seems to either have laptops or tablets. I will double check with friends and family to see if anyone has access to a PC where I can connect it directly via SATA cable. Two years ago I got rid of a PC which did have SATA connectors through that motherboard, never one around when you need one!

@MightyMiroWD - I did actually download the Data Lifeguard Diagnotics and ran that to test using that. I only ran the first two tests and both tests took about a second to complete. I know that the second test should take longer than that. Also, the diagnostic tool detected that it was a USB drive but it picked it up as 0.00GB in size which is why both tests took about a second each and it passed both which is also not correct. I have just got into work and so not able to take any screenshots but I will do so and attach them when I get home tonight. Stupidly last night I could not see the attach button to add photos so did not attach photos with my original post. Now that I have worked out where the attach button is, I will add photos later tonight.

Just to give a bit more info if I did not make that clear in my original post. I have taken the drive out of the enclosure but because I am on a laptop I am having to use a USB 2.0 to SATA cable to connect it to my laptop.

Thanks,
My System SpecsSystem Spec
20 Apr 2015   #5
azimabdul1983

Windows 7 Professional x64
 
 

I have attached four screenshots to show what I am seeing:

1. This shows the Disk Management screen and as you can see on the bottom right it has been picked up as "Disk 1" but no other information has been picked up.
2. This shows Device Manager picks up a USB disk drive but not quite sure what type of drive it is as there is no other information.
3. This is the WD Diagnostic tool main screen and you can see it has picked up a USB drive but no other information.
4. This shows that a quick test passed but it's not accurate.
5. This shows that an extended test passed but again this is not accurate either.

I will try and see if I can connect the drive directly via a SATA cable to a motherboard but I won't be able to do that at least till the weekend at the earliest. In the meantime is there anything else that people can suggest that I try?

Thanks.


Attached Thumbnails
WD Caviar Green 2TB External Hard Disk Help Please-cm-0001.png  
Attached Images
WD Caviar Green 2TB External Hard Disk Help Please-dm-0001.png WD Caviar Green 2TB External Hard Disk Help Please-wd-diagnostic-0001.png WD Caviar Green 2TB External Hard Disk Help Please-wd-diagnostic-0002.png WD Caviar Green 2TB External Hard Disk Help Please-wd-diagnostic-0003.png 
My System SpecsSystem Spec
21 Apr 2015   #6
MightyMiroWD

Windows 7
 
 

Try to connect it directly to the motherboard because the fact that the DLG tool didn't detect it is not a good sign. I hope that will be related to some enclosure issues, but we see what will happen when the drive is plugged via SATA.
My System SpecsSystem Spec
26 Apr 2015   #7
azimabdul1983

Windows 7 Professional x64
 
 

I managed to plug the drive directly to the motherboard and it did not work
The drive powered up and started spinning and I could hear that ticking type of noise which goes on for about 30 seconds to a minute when the drive powers up but then stops.

I checked device manager and it did not pick up the hard drive at all, I also looked in Disk Management and that also did not pick up the drive at all. It is weird how when connected via USB the system knows it is some sort of disk drive but connected directly to the motherboard and it did not pick up at all.

Can anyone please suggest something else that I can try? I really don't want to part with my honeymoon photos.

Thanks,
My System SpecsSystem Spec
26 Apr 2015   #8
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

It sounds like the drive is toast, to be honest. You may have to accept the fact that your photos are gone forever.

There are data recovery services available that can read bad hard drives. Their services do not come cheap, however.
My System SpecsSystem Spec
27 Apr 2015   #9
MightyMiroWD

Windows 7
 
 

Hi again.

I'm sorry to say that but it seems that your hard drive is dead. At this point I would suggest to consult with a data recovery company in order to restore your information because the more you use your drive and try to repair/get back the files stored there, the worse the damage may become. Here's a list with our data recovery partners you can take a look at:

Support Answers

Hope this helps and best of luck!
My System SpecsSystem Spec
27 Apr 2015   #10
azimabdul1983

Windows 7 Professional x64
 
 

Looks like I will have to go down the data recovery company route, thank you to all for the support!
My System SpecsSystem Spec
Reply

 WD Caviar Green 2TB External Hard Disk Help Please




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
how to know when was my external hard disk was used?
how to know when was my external hard disk was used or plugged to pc or laptop? i mean putting monitoring on external hard disk. for PC's there is a event viewer, what about external harddisk's?
Hardware & Devices
wd caviar green shows up in bios only
using 32 bit home premium win7 installed on 320gb wd. Installed a 500gb wd caviar green . the bios setup sees it as the 4th drive and the smart NCQ says not supported transfermode says P10 0 does not show up in devices or...
Hardware & Devices
USB external hard disk shows up as internal fixed disk
Couple of hours ago my Windows 7 could not recognize my external USB hard disk (Maxtor Basic). It came up on Disk Management and Device Manager but not on My Computer. However I fixed it (by deleting its line off regedit in HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices, plugging out the ext. HD and...
Hardware & Devices
External Hard disk
Could anyone please help me to make ma own external hard disk without external power supply. Because its difficult to bring the power adapter always with the drive:o
Drivers
WD- 2TB Caviar Green won't initialize
Ok so first time posting here but i'm very hopeful for assistance in this. I have a 2tbWD Caviar Green hard drive SATA connection in a brand new system new install of windows etc. Also have a 500g WD hard drive with windows on it that works perfectly. So the problem is the bios sees the 2TB HD...
Hardware & Devices
WD Caviar Green HDDs Suffer from a Critical Design Flaw
Read more at: Softpedia
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App