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Windows 7: Unable to copy files off of my external drive

28 Apr 2015   #1
DJDJDJDJ

Windows 7 64 bit - Server 2008 R2 (64bit)
 
 
Unable to copy files off of my external drive

Hello,

I have an external 1TB drive that has some of our family videos that I need to copy off of. I seems drive is about to die soon. I can browse all the files and folders. I can even copy some of the small files. However, if I try to copy anything of decent size or multiple files, it simply does not copy. For example, I tried copying a 4gb video files; it start the copy process with 12mbps speed but after about 3-4 seconds, it simply stopped. You could tell that copy process is still active but nothing is being copied as time to complete starts to increase.

I have ran Crytal Info utility to gather some details (below)

Thank you for any help.

----------------------------------------------------------------------------
CrystalDiskInfo 6.3.2 (C) 2008-2015 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows Server 2008 R2 Enterprise (Full installation) SP1 [6.1 Build 7601] (x64)
Date : 2015/04/28 14:43:32

-- Controller Map ----------------------------------------------------------
+ Standard Dual Channel PCI IDE Controller [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)
+ Standard Dual Channel PCI IDE Controller [ATA]
+ ATA Channel 0 (0)
- ATAPI MS-8148C1 ATA Device
- ATA Channel 1 (1)
+ DELL PERC 5/i Adapter RAID Controller [SCSI]
- DELL PERC 5/i Adapter SCSI Disk Device
- DELL PERC 5/i Adapter SCSI Disk Device
- DELL PERC 5/i Adapter SCSI Disk Device
- LSI RAID Virtual Device

-- Disk List ---------------------------------------------------------------
(1) ST5000DM000-1FK178 : 5000.9 GB [3/X/X, sa1] (V=0BC2, P=3312) - st
(2) Hitachi HDS721010CLA332 : 1000.2 GB [4/X/X, jm1] (V=152D, P=2338)


----------------------------------------------------------------------------
(2) Hitachi HDS721010CLA332
----------------------------------------------------------------------------
Enclosure : Hitachi HDS721010CLA332 USB Device (V=152D, P=2338, jm1)
Model : Hitachi HDS721010CLA332
Firmware : JP4OA3EA
Serial Number : JP6930HD14274F
Disk Size : 1000.2 GB (8.4/137.4/1000.2/1000.2)
Buffer Size : 29999 KB
Queue Depth : 32
# of Sectors : 1953525168
Rotation Rate : 7200 RPM
Interface : USB (Serial ATA)
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : ---- | SATA/300
Power On Hours : 3388 hours
Power On Count : 36 count
Temperature : 33 C (91 F)
Health Status : Caution
Features : S.M.A.R.T., APM, 48bit LBA, NCQ
APM Level : 0000h [OFF]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _58 _58 _16 000017BD1BF1 Read Error Rate
02 _90 _90 _54 000000000356 Throughput Performance
03 121 121 _24 0006013B0138 Spin-Up Time
04 100 100 __0 00000000002B Start/Stop Count
05 _36 _36 __5 0000000000BA Reallocated Sectors Count
07 100 100 _67 000000000000 Seek Error Rate
08 138 138 _20 00000000001F Seek Time Performance
09 100 100 __0 000000000D3C Power-On Hours
0A 100 100 _60 000000000000 Spin Retry Count
0C 100 100 __0 000000000024 Power Cycle Count
C0 100 100 __0 000000000064 Power-off Retract Count
C1 100 100 __0 000000000064 Load/Unload Cycle Count
C2 181 181 __0 003200120021 Temperature
C4 100 100 __0 0000000000BA Reallocation Event Count
C5 __1 __1 __0 000000001670 Current Pending Sector Count
C6 __1 __1 __0 000000003145 Uncorrectable Sector Count
C7 200 200 __0 000000000001 UltraDMA CRC Error Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 045A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 4A50 3639 3330 4844 3134 3237 3446
020: 0003 EA5F 0038 4A50 344F 4133 4541 4869 7461 6368
030: 6920 4844 5337 3231 3031 3043 4C41 3333 3220 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0100
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1706 0000 005E 0040
080: 01FC 0029 346B 7D69 4773 3469 BC41 4763 407F 0074
090: 0000 0000 FFFE 0000 0000 0008 00CA 00F9 2710 0000
100: 6DB0 7470 0000 0000 00CA 0000 0000 5A87 5000 CCA3
110: 73CF F15C 0000 0000 0000 0000 0000 0000 0000 4014
120: 4014 0000 0000 0000 0000 0000 0000 0000 0001 000B
130: 00BA 0000 2080 0DF1 FA20 0001 4000 0004 0258 0000
140: 0000 0805 0904 040A 0508 0000 0000 0000 0000 0000
150: 0000 0000 344E 4233 0000 6804 0000 5DBD A1D3 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0002 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003D 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 101F 0021 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 03E0 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 CCA5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 0B 00 3A 3A F1 1B BD 17 00 00 00 02 05
010: 00 5A 5A 56 03 00 00 00 00 00 03 07 00 79 79 38
020: 01 3B 01 06 00 00 04 12 00 64 64 2B 00 00 00 00
030: 00 00 05 33 00 24 24 BA 00 00 00 00 00 00 07 0B
040: 00 64 64 00 00 00 00 00 00 00 08 05 00 8A 8A 1F
050: 00 00 00 00 00 00 09 12 00 64 64 3C 0D 00 00 00
060: 00 00 0A 13 00 64 64 00 00 00 00 00 00 00 0C 32
070: 00 64 64 24 00 00 00 00 00 00 C0 32 00 64 64 64
080: 00 00 00 00 00 00 C1 12 00 64 64 64 00 00 00 00
090: 00 00 C2 02 00 B5 B5 21 00 12 00 32 00 00 C4 32
0A0: 00 64 64 BA 00 00 00 00 00 00 C5 22 00 01 01 70
0B0: 16 00 00 00 00 00 C6 08 00 01 01 45 31 00 00 00
0C0: 00 00 C7 0A 00 C8 C8 01 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 84 00 9F 28 01 5B
170: 03 00 01 00 01 AD 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 D5

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 10 00 00 00 00 00 00 00 00 00 00 02 36
010: 00 00 00 00 00 00 00 00 00 00 03 18 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 05 00 00 00 00 00 00 00 00 00 00 07 43
040: 00 00 00 00 00 00 00 00 00 00 08 14 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 3C 00 00 00 00 00 00 00 00 00 00 0C 00
070: 00 00 00 00 00 00 00 00 00 00 C0 00 00 00 00 00
080: 00 00 00 00 00 00 C1 00 00 00 00 00 00 00 00 00
090: 00 00 C2 00 00 00 00 00 00 00 00 00 00 00 C4 00
0A0: 00 00 00 00 00 00 00 00 00 00 C5 00 00 00 00 00
0B0: 00 00 00 00 00 00 C6 00 00 00 00 00 00 00 00 00
0C0: 00 00 C7 00 00 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64


My System SpecsSystem Spec
.
29 Apr 2015   #2
CKWD

Windows 7 Home Premium x64
 
 

Hello DJDJDJDJ!

From what I can read from the SMART results, the drive seems to need more than the usual time to fully spin up; it has a few reallocated sectors, which means that the drive has found read/write/verification errors and has moved the data to the spare area. There seem to be some partial failures in the mechanical positioning system. It could be nothing, but the seek time performance is low which could be a sign of problems in the mechanical subsystem, meaning your drive most likely has a mechanical problem. It also has many spin start attempts.

I believe these issues, resulting in a mechanical failure of the drive, are the culprit for the problem you're having with transferring your files.

My advise would be to take the drive to a professional and see if it could be repaired so that you can copy paste your videos on your own. Otherwise, you may need to turn to a data recovery company.

Good luck!

CK_WD
My System SpecsSystem Spec
29 Apr 2015   #3
DJDJDJDJ

Windows 7 64 bit - Server 2008 R2 (64bit)
 
 

Quote   Quote: Originally Posted by CKWD View Post
Hello DJDJDJDJ!

From what I can read from the SMART results, the drive seems to need more than the usual time to fully spin up; it has a few reallocated sectors, which means that the drive has found read/write/verification errors and has moved the data to the spare area. There seem to be some partial failures in the mechanical positioning system. It could be nothing, but the seek time performance is low which could be a sign of problems in the mechanical subsystem, meaning your drive most likely has a mechanical problem. It also has many spin start attempts.

I believe these issues, resulting in a mechanical failure of the drive, are the culprit for the problem you're having with transferring your files.

My advise would be to take the drive to a professional and see if it could be repaired so that you can copy paste your videos on your own. Otherwise, you may need to turn to a data recovery company.

Good luck!

CK_WD
Thank you CK_WD. You don't happen to know of someone in the London, UK area for this service, do you?
My System SpecsSystem Spec
.

29 Apr 2015   #4
CKWD

Windows 7 Home Premium x64
 
 

You're welcome!

No, I'm afraid I don't.

You could do a google search on trusted repair shops in your area, read comments and rating, if there are such. Another option is to research your drive's manufacturer's website if he has any information or provided repair assistance.

Cheers!

CK_WD
My System SpecsSystem Spec
29 Apr 2015   #5
DJDJDJDJ

Windows 7 64 bit - Server 2008 R2 (64bit)
 
 

Thank you CK_WD
My System SpecsSystem Spec
Reply

 Unable to copy files off of my external drive




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