WD Elements 2TB external hard drive does not work through USB 3.0

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  1. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
       New #1

    WD Elements 2TB external hard drive does not work through USB 3.0


    Hi! My WD Elements Drive worked perfectly over USB 3 before i reinstalled my PC, now when i connect it to a USB 3 Port om my PC, the drive just sits there and slowly blinks(Indicating that no data is being accepted but power is being transfered) I coudn't find any USB 3 Drivers online for my motherboard(Specs Below)


    Motherboard: AsRock FM2A88M Extreme4+
    CPU: AMD A8-6600K APU
    RAM: 2x4GB of some kind of Kingston ram
    OS:Windows 7 64x
    HDD: WD Black 500GB
      My Computer
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  3. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
    Thread Starter
       New #2

    The drive works on another computer with USB 3, so not a problem with the drive!
      My Computer
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  4. CKWD
    Posts : 408
    Windows 7 Home Premium x64
       New #3

    Hello radostin04!

    If you are certain the problem isn't with the drive, then it has to be with the system.

    Are you sure your USB ports are otherwise working? Have you tested any other devices on them? Have you tried every port and changing the cable?

    Did you reinstall the same version of Windows which you previously had?

    Have you tried the drivers from this list on the Asrock webpage?

    ASRock > FM2A88M Extreme4+

    Cheers! :)

    CK_WD
      My Computer
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  6. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
    Thread Starter
       New #4

    I can use the drive over USB 2, and i tried both of my USB 3 ports. I have installed the drivers from the ASRock Website, and yes, i reinstalled the same version of Windows(From the same CD actually). USB 2 devices work on the USB 3 ports, i cant try with anything else USB 3, i dont have any USB 3 devices other than the hard drive.
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  7. CKWD
    Posts : 408
    Windows 7 Home Premium x64
       New #5

    My advice would be to find or borrow another USB 3 device and try it on these ports.

    If the drive is working on other system's USB 3 ports and your ports turn out to actually be fine (via another device testing), then you should probably contact Microsoft as this is an OS issue or driver issue.

    Go into Device Manager under USB check for updates from there.

    CK_WD
      My Computer
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  8. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
    Thread Starter
       New #6

    There are errors on my USB controllers but i cant update them! Noone around me has a USB 3 Device, but i will try to find another device with one
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  10. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
    Thread Starter
       New #7

    Actually the errors are under Other devices, but still on a USB Hub, not in the usb section of device manager
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  11. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
    Thread Starter
       New #8

    Anyone?
      My Computer
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  12. CKWD
    Posts : 408
    Windows 7 Home Premium x64
       New #9

    I could suggest you uninstalling these USB drivers and then reinstalling them. If this doesn't work, perhaps the installation of Windows this time wasn't that successful.

    My best advice would be to contact Microsoft support for more accurate answer.

    https://support.microsoft.com/en-us

    But as it seems, the problem is not in the drive but in that system's settings.

    Good luck! :)

    CK_WD
      My Computer
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  13. radostin04
    Posts : 29
    Windows 7 64bit Ultimate SP1
    Thread Starter
       New #10

    I cant reinstall them now! Windows cant find a driver for them, i will go ask Microsoft for this
      My Computer
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