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Windows 7: WD Elements 2TB external hard drive does not work through USB 3.0

07 May 2015   #1
radostin04

Windows 7 64bit Ultimate SP1
 
 
WD Elements 2TB external hard drive does not work through USB 3.0

Hi! My WD Elements Drive worked perfectly over USB 3 before i reinstalled my PC, now when i connect it to a USB 3 Port om my PC, the drive just sits there and slowly blinks(Indicating that no data is being accepted but power is being transfered) I coudn't find any USB 3 Drivers online for my motherboard(Specs Below)


Motherboard: AsRock FM2A88M Extreme4+
CPU: AMD A8-6600K APU
RAM: 2x4GB of some kind of Kingston ram
OS:Windows 7 64x
HDD: WD Black 500GB


My System SpecsSystem Spec
.
07 May 2015   #2
radostin04

Windows 7 64bit Ultimate SP1
 
 

The drive works on another computer with USB 3, so not a problem with the drive!
My System SpecsSystem Spec
07 May 2015   #3
CKWD

Windows 7 Home Premium x64
 
 

Hello radostin04!

If you are certain the problem isn't with the drive, then it has to be with the system.

Are you sure your USB ports are otherwise working? Have you tested any other devices on them? Have you tried every port and changing the cable?

Did you reinstall the same version of Windows which you previously had?

Have you tried the drivers from this list on the Asrock webpage?

ASRock > FM2A88M Extreme4+

Cheers!

CK_WD
My System SpecsSystem Spec
.

07 May 2015   #4
radostin04

Windows 7 64bit Ultimate SP1
 
 

I can use the drive over USB 2, and i tried both of my USB 3 ports. I have installed the drivers from the ASRock Website, and yes, i reinstalled the same version of Windows(From the same CD actually). USB 2 devices work on the USB 3 ports, i cant try with anything else USB 3, i dont have any USB 3 devices other than the hard drive.
My System SpecsSystem Spec
07 May 2015   #5
CKWD

Windows 7 Home Premium x64
 
 

My advice would be to find or borrow another USB 3 device and try it on these ports.

If the drive is working on other system's USB 3 ports and your ports turn out to actually be fine (via another device testing), then you should probably contact Microsoft as this is an OS issue or driver issue.

Go into Device Manager under USB check for updates from there.

CK_WD
My System SpecsSystem Spec
07 May 2015   #6
radostin04

Windows 7 64bit Ultimate SP1
 
 

There are errors on my USB controllers but i cant update them! Noone around me has a USB 3 Device, but i will try to find another device with one
My System SpecsSystem Spec
07 May 2015   #7
radostin04

Windows 7 64bit Ultimate SP1
 
 

Actually the errors are under Other devices, but still on a USB Hub, not in the usb section of device manager
My System SpecsSystem Spec
08 May 2015   #8
radostin04

Windows 7 64bit Ultimate SP1
 
 

Anyone?
My System SpecsSystem Spec
08 May 2015   #9
CKWD

Windows 7 Home Premium x64
 
 

I could suggest you uninstalling these USB drivers and then reinstalling them. If this doesn't work, perhaps the installation of Windows this time wasn't that successful.

My best advice would be to contact Microsoft support for more accurate answer.

https://support.microsoft.com/en-us

But as it seems, the problem is not in the drive but in that system's settings.

Good luck!

CK_WD
My System SpecsSystem Spec
08 May 2015   #10
radostin04

Windows 7 64bit Ultimate SP1
 
 

I cant reinstall them now! Windows cant find a driver for them, i will go ask Microsoft for this
My System SpecsSystem Spec
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 WD Elements 2TB external hard drive does not work through USB 3.0




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