Lost both cd/dvd's in our Win 7 Pro 32bit system


  1. Posts : 477
    Windows 7 Pro 64bit SP1
       #1

    Lost both cd/dvd's in our Win 7 Pro 32bit system


    Sometime in the past couple months or so we lost both our cd/dvd's on one PC. There are little 'error' icons in both 'devices and printers' and 'device manager' menus. I have run sfc/scannow on the subject PC and received error messages-"some corrupted files can not be fixed"...but I can not figure out where to go from here.

    The CBS log is attached showing the errors...but I don't know what I'm looking for or what to do next?

    Neither device can be accessed at boot as the boot device...and nothing can be accessed on either cd/dvd player from within Windows either ?

    thanks...TiminAz
      My Computer


  2. Posts : 13,576
    Windows 10 Pro x64
       #2

    The dreaded sfc can`t fix errors nightmare strikes again, I have compiled a list of updates that cause sfc corruption, you must uninstall them if you have them installed.

    As far as your dvd/cd drives, check the power and data cables, but no way should they be loose. But the drives could have just died, both going is rare but who knows.

    Updates not to Install

    KB2876229 SKYPE

    KB2647753
    KB2732487
    KB2923545
    KB2970228
    KB2977728
    KB2978092
    KB2994023
    KB3022345
    KB3035583
    KB2990214
    KB3021917

    Uninstall these updates if you have them installed, when they pop backup in windows update, right click on them and hide them.

    Your settings in Windows update should be set to inform you of updates, but let you choose whether to download and install them.
      My Computer


  3. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #3

    - Check The Tech Cookbook – Windows 7 update (KB3022345) causing corrupt files if it applies to you, then either uninstall or use the fix.

    - Rerun sfc /scannow

    - If there are more errors - try uninstalling the KBs AddRAM has written

    - Still have corruption post here for experts

    For the CD/DVDs:
    - Try update driver in device manager for the ones with an error.
    - If you can use a different power cable to these, try with that
    - Move to another port on the motherboard, another controller (If you have 2) if possible
    - Try if only one of them are connected (just remove power), try both devices independently.
      My Computer


 

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