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Windows 7: Laptop shut downs, possible hard drive issue?

21 May 2015   #11
LauraL

Windows 7 Ultimate x64
 
 

Thank you all for your input. I have been suspicious for a while that the hard drive was on its way out and I purchased a new one today.

It's been installed with a fresh copy of Windows and all I have done so far is update the basic drivers for it. 0 additional software has been installed and no backed up system images or anything of the sort were used to reinstall my data and software because I wanted to see if my issue was fixed.

My initial issue was the random shut downs which I couldn't pinpoint a cause of so I decided to run a heavy application to see if it would provoke these shut downs now that I have solved my hard drive issue.

I ran a heavy game from a backed up version on an external hard drive and I unfortunately still had a random shut down.

The only Error logged at the time of shut down now is "The previous system shutdown at bla on blabla was unexpected" - Event ID 6008.

I think its fair to say I have eliminated the failing hard drive as the cause and I have not taken any software or settings from my pervious drive and put them onto this one...so am I right in assuming I've eliminated the chance it's a software/configuration issue and that this is certainly a hardware issue but that the failing hard drive was not the cause? What else could be the cause here?

It's still early days (hours) yet so I will continue to test the new drive out tomorrow and see if it continues to shut down on its own but I'd love to hear any other suggestions you may have for me


My System SpecsSystem Spec
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21 May 2015   #12
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit
 
 

Quote   Quote: Originally Posted by LauraL View Post

I think its fair to say I have eliminated the failing hard drive as the cause and I have not taken any software or settings from my pervious drive and put them onto this one...so am I right in assuming I've eliminated the chance it's a software/configuration issue and that this is certainly a hardware issue but that the failing hard drive was not the cause? What else could be the cause here?
You appear to be conscientious and have done a good job of explaining the issue.

Do you see any yellow exclamation points when you look in Device Manager?

I assume Windows and the machine generally perform well except for this single issue--shutdowns when gaming?

Can you force this unwanted shutdown by doing anything other than gaming, such as stress tests that are intended to put heavy loads on the CPU, RAM, and the cooling system?

Can you force this unwanted shutdown with more than one game?

Are you monitoring temperatures in the moments immediately before these unwanted shutdowns?
My System SpecsSystem Spec
21 May 2015   #13
oscer1

win 7 64 bit
 
 

well it could be heat related. have you cleaned out the fan and vents of the laptop? can run hwmonitor to check the temps mgiht want to try core temp to to see if giving same temps from both programs.
HWMONITOR | Softwares | CPUID

Core Temp
My System SpecsSystem Spec
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21 May 2015   #14
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

LauraL, you seem to be on the right track on your troubleshooting. It would be best if you could run some stress tests, but on a laptop, it is not usually a good idea. Laptops tend to run hot under normal situations. Stress tests seriously increase the heat output, so I am always reluctant to run them. I know you have not had a BSOPD, but if you would, could you run the BSOD posting instructions? It provides a lot of information and maybe we could see something in them. Blue Screen of Death (BSOD) Posting Instructions After you run it, please upload the compressed folder it creates here. This will tell you how. Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
22 May 2015   #15
LauraL

Windows 7 Ultimate x64
 
 

Hi, yes there were but these were the only Warning & Error logs around the time of shut down:

Warning 22/05/2015 03:53:45 Microsoft-Windows-WLAN-AutoConfig 4001 None "WLAN AutoConfig service has successfully stopped.
"
Warning 22/05/2015 03:23:09 k57nd60a 4 None Broadcom NetLink (TM) Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected.

Error 22/05/2015 03:23:21 EventLog 6008 None The previous system shutdown at 3:21:18 AM on ‎5/‎22/‎2015 was unexpected.


95% of these unwanted shut downs do occur during gaming, it isn't specific to one game it will happen with any heavy game I attempt to play.

5% of these unwanted shut downs occur completely (seemingly) out of the blue. For example, the day before yesterday, I had 3 shut downs whilst attempting to reply to this forum thread within 30 minutes of each other. All I had open was my browser (IE 11) and I had to type my replies into Word to save them to prevent having to start over when I shutdown. It was pretty alarming to see it happening running virtually nothing.

I had initially thought this was an over heating issue as well. I know that it isn't the fans/vents as these were cleaned, ironically, the day this issue began. Like, immediately after I took it back this issue started.

I did monitor the temperatures before shut downs using HWMonitor and I can shut down anywhere between 75C/167F and 86C/186F but other times I've seen the laptop running the game for over an hour up to 90C/194F with no shut down at all.

I can try Core Temp if you'd like me to and see what temperatures that reports?

As for stress testing, I no longer have a failing hard drive and my vents are freshly cleaned so I don't mind trying this either if you think it will be helpful though I'm not sure how to perform one.

Here is the compressed folder you requested:


Attached Files
File Type: zip ACER-PC-22_05_2015_120206_72.zip (339.8 KB, 3 views)
My System SpecsSystem Spec
22 May 2015   #16
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

LauraL, I haven't found anything obvious yet. You have no dump files meaning no BSOD. The temps your are talking about 86-90C are pretty high. Are those your CPU or GPU temps? HWMonitor will tell you both. Any temp monitoring program is not exact. It is pretty much an approximation. If you get that high during gaming, a stress test is out of the question. I believe your shutdown temp is around 100C. So, you are getting close. When you said this started after you cleaned the laptop vents, and just picked it up, I am assuming you had it done by a computer shop. Is that correct? If so, I would be concerned that in the process of cleaning, something happened that caused the shutdowns to occur.

I don't think so, but does your laptop have switchable graphics? That means it switches between the on chip graphics and the dedicated graphics card, depending on what you are doing.

If you would, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.
My System SpecsSystem Spec
23 May 2015   #17
LauraL

Windows 7 Ultimate x64
 
 

I managed to make full use of my laptop all day yesterday without any shut downs at all and have managed to do so today as well.

Perhaps the previous one after the new hard drive was a fluke, it's been as good as gold for 48 hours now and I'm seeing the same results having put my system image back onto the new drive as well.

I'll mark this thread as solved for now and thank you all for your time and input in helping me deal with this issue. Much appreciated
My System SpecsSystem Spec
23 May 2015   #18
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm glad it is working for you. Good luck with it. I don't think I helped a bit, but it's good that it is running well.
My System SpecsSystem Spec
24 May 2015   #19
oscer1

win 7 64 bit
 
 

Glad working for you. Hope stays that way
My System SpecsSystem Spec
24 May 2015   #20
cyberSAR

Windows 7 Pro 64-bit
 
 

Sounds like you have it fixed but thought I'd share this with you. We had an Asus laptop in here recently that had just been cleaned. It would shutdown periodically and then run fine for days. I couldn't feel much airflow from the fan so decided to investigate. When I pulled it apart ALL of the blades had broken off the fan and were laying inside the case. Not sure how it happened but my guess was they blew through the vents with too high of pressure.

Weird thing was this thing didn't shut down unless it was under a pretty heavy load. Under normal use it ran for days.
My System SpecsSystem Spec
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 Laptop shut downs, possible hard drive issue?




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