Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: External HDD (WD Passport 500gb) not responding

23 Jun 2015   #1
KuroYuuki

Windows 7 Professional 32 bit
 
 
External HDD (WD Passport 500gb) not responding

Good morning, i have a problem with my HDD. I have been looking around google for this problem but i can't find any (i'm sorry if i'm not keen enough to search if this problem have been solved). When i plug my HDD to my laptop it shows up in my computer as local disk F, but when i double click or right click local disk F, it shows not responding message and make my windows explorer restart every time ending the process.

I already checked the problem was RAW thing (maybe), and try some instruction to get my HDD working. But the program required to do that didn't work well.

Example :
I use EaseUS data recovery, but it always stuck at scanning disk. It works fine after i unplugged the external HDD.

I use testdisk.exe, choose create, but it's stuck at please wait screen.

Some program didn't start up or slow start up eventhough clicked it/open it.
(VLC, paint, etc.)

Disk management didn't show anything when i plugged the external HDD.

How can i follow the instruction if i can't pass the loading screen at all?
I really appreciate the help regarding this matter, and sorry for bad english (it's not my native language after all).
Thanks..




Attached Thumbnails
External HDD (WD Passport 500gb) not responding-1.jpg   External HDD (WD Passport 500gb) not responding-3.jpg   External HDD (WD Passport 500gb) not responding-4.jpg  
Attached Images
External HDD (WD Passport 500gb) not responding-2.jpg 
My System SpecsSystem Spec
.
24 Jun 2015   #2
CKWD

Windows 7 Home Premium x64
 
 

Hello KuroYuuki!

I'm sorry for the issue you're having. :/

The fact that the system lags and doesn't respond, and even freezes, when the external WD drive is connected means that its corruption is malfunctioning the system, and you may not be able to pass through the loading screens.

I would suggest you change the cable with a new shorter one and try a different port, USB 3.0, USB 2.0, and after that another system, just to see if it will load up fully.

How did you determine the drive has went to RAW format if it can't load and show up in Disk Management or it did?

If you are not able to go through the loading screens successfully, and you need your data back, your best option would be to take the drive to a professional Data Recovery Company, WD has partners in the field.

WD Data Recovery Partners:
Support Answers

I wish you best of luck!

CK_WD
My System SpecsSystem Spec
26 Jun 2015   #3
KuroYuuki

Windows 7 Professional 32 bit
 
 

Thank you for your fast reply.
I already try a new cable but no luck. I'll try that USB port thing and hope it'll work.

Hmm, when i plugged my HDD and then unplugged it because system not responding, it says that it need to be formatted. I search that in google and similiar problem that has same dialog was RAW HDD. I'm a noob about computer so i try to solved my HDD following the how to fix RAW HDD but i just can't pass that loading screen. I already have DPC latency problem, and now this. So it really drive me nuts this weeks.
At least if i can save this HDD (Losing data not a problem) will really help my day. That's why i resort asking in this forum.

And thanks again for your reply, i really appreciate it..
My System SpecsSystem Spec
.

26 Jun 2015   #4
CKWD

Windows 7 Home Premium x64
 
 

Yes, this does sound like a drive gone to RAW format. Usually retrieving the data is what makes the whole situation hard. But if you are not that keen on getting it back then it could be easier, only if the drive didn't malfunction the system in that way. If you get it to work, on your PC, on any other, using a different cable, or may be, booting into Ubuntu/Linux, you can try to repair the file system, if you want your data back, use a recovery tool, if you want your data back, or simply try to reformat, if you don't want your data back.

If nothing works, try and RMA the drive:

WD Warranty Check:
Support Answers

WD Warranty Policy:
Support Answers

Best of luck!

CK_WD
My System SpecsSystem Spec
Reply

 External HDD (WD Passport 500gb) not responding




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
500GB External HDD Not working
Hi, Everyone I have 500GB External HDD which is not working . It is being shown in Device manager but doesn't work. I changed the cable of Hard disk. I checked it on several computers/laptop but doesn't work.
Hardware & Devices
WD External HD Passport Esssential not detected
I've come across all sort of solution regarding hard disk not being detected on My Computer. Most solutions would be for one that have blinking LED & vibrating which you can solve the problem by using Disk Managament etc. However my problem is the light is blinking but there is not vibration...
Hardware & Devices
WD My Passport Essential 500GB External Keeps Disconnecting from USB3
Hi all, So today i brought a new External hard drive today and started copying files to it (as you do) from my PC (usb2) it worked fine, but then when i connect it to my latop (TOSHIBA satellite L840) it keeps disconnecting within 5 seconds of copying regardless of file size ONLY when its...
Hardware & Devices
Need to Recover Data from WD Passport External HD
My Passport External HD suddenly failed. - Replaced cable. Apparently this is not the problem. - I have tried on another computer with same result. - Light on HD is on but no sound of turning or no clicking sound. - HD is recognized only in Disk Management. It does not show up under...
General Discussion
Western digital passport 500gb errors
Hey guys, i just bought myself western didgital external harddrive for all my music, the only problem is i cant acess it. It shows up in my computer as a HDD but when i double click it i get an error reading "Q: is not acessable, acsess denied." Can anyone help me out here, cheers.
Hardware & Devices
External USB WD Passport Essential will not start
When plugged in in makes the "USB sound" It shows on device manager as a "Disk Drive" with exclamation point. Under properties it says "Device cannot start code 10). It gives driver verstion 6.1.7600.16385,. It will not format. I shows no other information. This drive works perfectly on my...
Drivers


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App