I got this new laptop and I used my USB mouse that worked on my older laptop aswell and it is not being detected and there are not even any error messages, literally NOTHING. My mouse does light up but it is being ignored for some reason. Not even the installing wizard can find it or whatever program that installs USB mouses.
Hope you guys can help me.
Try it in Safe Mode. Also try a USB 2.0 port if possible.
Go into BIOS (setup - when you start laptop) and see if there are any settings regarding USB, like legacy support.
It isn't even showing up in the device manager! The mouse is lit up red but it is being completely ignored, like it's invisible.
Is there anything detected in the device manager? It will tell you if there is a driver or not, if it can't find one you might be able to download the driver.
Ok, try in order:
- a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
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- remove mouse
- restart
- Run DriveCleanup as admin - Drive Tools for Windows
- restart
- attach mouse only after desktop loads
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- remove upper/lower filters Step by Step Guide to Deleting the UpperFilters and LowerFilters Registry Values for
-- Mouse 4D36E96F-E325-11CE-BFC1-08002BE10318 Mice and pointing devices
and then if doesn't work
-- USB 36FC9E60-C465-11CF-8056-444553540000 USB host controllers and hubs
After I finished getting rid of the lower and upper filter my touchpad started acting up and now it isn't working aswell!? My mouse isn't working aswell.
Upper/lower filter deletion is an intrusive method, sometimes causes problems.
You should have backed up registry as described in that guide. Right click the .reg file and merge it. You can also try re-installing touchpad driver.
If not, do a System Restore - System Restore
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