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Windows 7: Samsung laptop not recognizing usb mice

11 Jul 2015   #1
rhiannonj

Windows 7x64
 
 
Samsung laptop not recognizing usb mice

Hi,
I'm having problems with my Samsung Laptop (windows 7 x64bit). I've tried two different usb mice. One is one I got with my iBuyPower pc. The other is a V7. Neither of them are recognized. Strangely enough, both of my Logitech mice DO work. One is wired, the other wireless. Neither of them are working properly so that's when I went to use these two wired mice that I know work on other pc's and discovered this problem.

I've tried restarting after disconnecting the device. Removed the battery (I run the laptop plugged in). Checked the power management settings as well as disabling the selective suspend setting.

I'm at a loss here as to what the problem is. Fortunately I only use the laptop to load other clients for a game I play so it's not that big of an issue, but it's still driving me bonkers.

Any ideas?


My System SpecsSystem Spec
.
14 Jul 2015   #2
rhiannonj

Windows 7x64
 
 

Update: The Elan Smart-pad isn't being automatically disabled when I plug in these mice, even though I have that option checked. Can't figure out how to resolve this.

Anyone here?
My System SpecsSystem Spec
14 Jul 2015   #3
GokAy

Windows 7 Ultimate x64 SP1
 
 

You can try:

Get the MS fixit following Microsoft Fix it - Portable (link in step 1).

Select by category: Install or upgrade software or hardware

Run:
- Hardware devices are not working or are not detected in Windows
- (not sure but) Diagnose and fix Windows USB problems automatically
My System SpecsSystem Spec
.

14 Jul 2015   #4
rhiannonj

Windows 7x64
 
 

Hi,

Thanks for the reply. I ran Fix It. No changes. I'm writing this with the usb mouse plugged in but can only use the Smart-pad.... uggggg!
My System SpecsSystem Spec
15 Jul 2015   #5
GokAy

Windows 7 Ultimate x64 SP1
 
 

Does it work in Safe Mode?
Or with another user account? User Account - Create
My System SpecsSystem Spec
15 Jul 2015   #6
rhiannonj

Windows 7x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
Does it work in Safe Mode?
Or with another user account? User Account - Create
Tried both of the above... no change. When I plug in either of the two generic usb mice I can only use the Smart-pad, not the mouse. It still ignores the fact that I have the "disable smart-pad" option checked if a mouse is plugged into the usb port.
My System SpecsSystem Spec
16 Jul 2015   #7
GokAy

Windows 7 Ultimate x64 SP1
 
 

Run cmd as admin and execute the following:
Code:
sfc /scannow
My System SpecsSystem Spec
17 Jul 2015   #8
rhiannonj

Windows 7x64
 
 

Quote   Quote: Originally Posted by GokAy View Post
Run cmd as admin and execute the following:
Code:
sfc /scannow
No change. What is going on here?
My System SpecsSystem Spec
23 Jul 2015   #9
rhiannonj

Windows 7x64
 
 

Oh well. Guess no one has any solutions.
My System SpecsSystem Spec
23 Jul 2015   #10
GokAy

Windows 7 Ultimate x64 SP1
 
 

Sorry, I will add some steps soon after I start up the PC. Did you try the problem mice in another PC?
My System SpecsSystem Spec
Reply

 Samsung laptop not recognizing usb mice




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