2 Monitor Display Suddenly Freezes Computer - Can't Connect Via HDMI


  1. Posts : 3
    7 Pro 64 bit w/ Service Pack 1
       #1

    2 Monitor Display Suddenly Freezes Computer - Can't Connect Via HDMI


    I use 2 monitors (see below). Both worked fine for over a year then the digital monitor suddenly went blank and the computer now has problems booting and displaying. Everything works fine when nothing is connected by HDMI. Both monitors work when connected as analogs (one at a time because I only have one pin connection).

    I have confirmed:

    • There is no malware/virus on my computer.
    • HDMI cable is fine (I have 2 new cables, and switching cables doesn't change anything).
    • I think all drivers are up to date
    • Windows 7 Pro is up to date.


    Computer:
    Dell Vostro 270s, Intel Quad Core i5-3450S CPU @2.80 GHz
    Windows 7 Pro with Service Pack 1
    Video card Intel HD Graphics Family

    Monitors:
    Samsung: SD24D300 digital
    Dell E2011H generic PnP analog

    Any suggestions?
      My Computer


  2. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #2

    System Restore to a date prior to the issue - System Restore
      My Computer


  3. Posts : 3
    7 Pro 64 bit w/ Service Pack 1
    Thread Starter
       #3

    System Restore to a date prior to the issue - System Restore
    Good idea. I tried several times before I figured out that it was the HDMI causing problems, but I couldn't get it to successfully restore. I'll try again.
      My Computer


  4. Posts : 9,746
    Windows 7 Home Premium 64 bit sp1
       #4

    If system restore does not work, then a suspect graphics card is likely. It's possible something is wrong with the HDMI circuit & when it is connected it causes problems with the analogue one as well.
      My Computer


  5. Posts : 5,656
    Windows 7 Ultimate x64 SP1
       #5

    If System Restore doesn't help, try running in elevated cmd:
    Code:
    sfc /scannow
    Let us know if corruption is found.

    Another thing you can try: download Linux Mint MATE and make bootable DVD/USB. Boot with it (no installation needed) and see if displays are working.
      My Computer


  6. Posts : 3
    7 Pro 64 bit w/ Service Pack 1
    Thread Starter
       #6

    Thanks for all the suggestions. I'll try them all tonight.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:46.
Find Us