Samsung 2TB External HDD, disappears from My Computer.


  1. shinsaber
    Posts : 40
    Windows 7 Ultimate x64
       New #1

    Samsung 2TB External HDD, disappears from My Computer.


    Hi,

    I'm having problem with my external HDD, it is a Samsung D3 Station 2TB that I bought last year. It suddenly disappeared from my computer 2 days ago and I couldn't access to it. I checked Device and Printer and it still showed the D3 Station with status "This device is working properly". Device Manager also showed that it recognised the HDD. I used NOD32 Antivirus and Malwarebyte to scan for potential threats but no luck.



    Please help me,

    Quan
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  3. Raystone
    Posts : 27
    Windows 7 Professional x64, Windows 8.1 Pro x64, Windows 10 Home x64
       New #2

    Hi shinsaber.

    Maybe your drive is recognized by your computer, but the drive letters are gone. Try to start 'Disk Management'.
    If you can't find the program, press the start icon > Run... > Enter 'diskmgmt.msc' and press OK.

    You will see a screen just like this:




    Search on the left colom the 2TB Disk you've inserted. Is there a drive letter on the colom next to the left colom where your 2TB Hard drive is listed, like (G:)?
    Last edited by Raystone; 05 Aug 2015 at 07:31.
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  4. shinsaber
    Posts : 40
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    Hi,

    Thank you, I have solved the issue after scanning and deleting some malwares. Now I can access the HDD normally again.
      My Computer
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  6. Raystone
    Posts : 27
    Windows 7 Professional x64, Windows 8.1 Pro x64, Windows 10 Home x64
       New #4

    Nice, so we didn't solve this question
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