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Windows 7: A USB2.0 Port Doesn't Recognize Devices Plugged In Anymore

14 Aug 2015   #1
Lasting

Windows 7 Ultimate x64 SP1
 
 
A USB2.0 Port Doesn't Recognize Devices Plugged In Anymore

A few days ago, a friend of mine rammed his office chair to the side of my USB stick breaking it and additionally caused a physical trauma the USB port it was plugged in (on the front panel).

A USB2.0 Port Doesn't Recognize Devices Plugged In Anymore-usb_port.jpg
Left port is not recognizing devices
EDIT: Gallery of assembly:
https://imgur.com/a/WmjRB

When I tried connecting my phone to my PC on the same USB port, its storage icon does not appear in My Computer; however my phone is capable of receiving charge. When I plugged into the USB port beside it, the device is recognized and appears on My Computer.

Is there any way to make the USB port that received physical trauma recognize device again? Or is that port doomed?




My System SpecsSystem Spec
.
14 Aug 2015   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

From your description of what happened, it's very likely the USB port is damaged. There are a number if connectors in the port & some are probably forced out of line. If the USB port is attached directly to the motherboard replacement would be a specialists job. Your picture seems to indicate it is probably on the front panel of the case. You would need to open the case & have a look & see if the USB port assembly can be replaced & if it can you would then have to find one that will fit the case.

In the meantime it would be best not to use it for anything at all.
My System SpecsSystem Spec
28 Aug 2015   #3
Lasting

Windows 7 Ultimate x64 SP1
 
 

Sorry, for the late reply! I created an album of USB assembly/part removed from the case here: https://imgur.com/a/WmjRB I believe it's not connected to the motherboard but correct me if I'm wrong. May someone help me identify the type of connector used for USB port? Also, is there a USB3.0 port that uses this connector?
My System SpecsSystem Spec
.

28 Aug 2015   #4
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Have a look at this HP website which I think is applicable to your motherboard. There are diagrams there that might help you.

HP and Compaq Desktop PCs - Motherboard Specifications, H-RS880-uATX (Aloe) | HP® Customer Support

Your pictures really don't give much idea where the damaged USB port is. Is it on the front panel or is it one on the ones on the back panel.
If it's one of the back panel USBs then it looks like it is connected directly to the motherboard.
There are no USB 3 on that motherboard from the description HP has for that board. It seems there are 6 USB ports, 1 for the mouse & 1 for the keyboard & 4 USB 2.0 ports.
My System SpecsSystem Spec
29 Aug 2015   #5
Lasting

Windows 7 Ultimate x64 SP1
 
 

After studying the diagram I'm pretty sure the broken USB port is on the front panel since I can remove the assembly fairly (and I'm not a specialist).
May you check the imgur album on my previous post again and tell me what connector it is using to connect to the motherboard? Also, does that connector support USB 3 port?
My System SpecsSystem Spec
31 Aug 2015   #6
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

It would probably be best to take the computer into a specialist shop & get them to repair it for you.
My System SpecsSystem Spec
31 Aug 2015   #7
Lasting

Windows 7 Ultimate x64 SP1
 
 

I was thinking more of replacing the USB2.0 port assembly especially if the connector supported USB3.0 port
May you tell me the name connector and if it supports USB3 port? If it doesn't support USB3 I'll head for a repair shop.
My System SpecsSystem Spec
31 Aug 2015   #8
carwiz

Windows 7 Pro-x64
 
 

The specs on your PC says it supports USB 2.0 only. Since the front panel also includes a card reader and audio in/out, there will be several different connectors. The card reader and USB ports are probably connected to a USB Hub header on the motherboard. It could be a single connector or two separate connectors but they are both USB. The audio will have a different connector.

To replace the front panel, you'll need to open the PC and check to see what type of connectors are used by HP. You can check with HP and see if a replacement panel is available. Trying to repair a single USB port is best left to a technician. It will require unsoldering and soldering on a very delicate printed circuit board.
My System SpecsSystem Spec
01 Sep 2015   #9
Lasting

Windows 7 Ultimate x64 SP1
 
 

The USB assembly I removed only contains 2 usb ports and 2 audio in/out.


The USB port uses this connector


and it connects to this port (either port labeled: USB1 and USB3) on the motherboard.


May you identify what type of connector the USB port uses?
My System SpecsSystem Spec
01 Sep 2015   #10
carwiz

Windows 7 Pro-x64
 
 

You just did. I don't understand what you are asking. Those are the USB header connectors on the motherboard. The USB signal cable connects to the header connector. Your front panel contains the USB sockets that you use to insert USB devices.

???
My System SpecsSystem Spec
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 A USB2.0 Port Doesn't Recognize Devices Plugged In Anymore




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