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Windows 7: Disk controller error on Windows Wakeup

25 Aug 2015   #1
pokeefe0001

Windows 7 x64 Pro
 
 
Disk controller error on Windows Wakeup

Shortly after every time my Windows wakes from sleep I get an EventID 11 error:
The driver detected a controller error on \Device\Harddisk2\DR2
This is for a Western Digital 3TB USB 3 external drive. I have not seen any other recent problems with the drive. (I shuffled around several external drives a few days ago so I can't tie DR2 to a specific drive in older event records.)

Is this anything to worry about, or is it just a timing problem?


My System SpecsSystem Spec
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26 Aug 2015   #2
CKWD

Windows 7 Home Premium x64
 
 

Hello pokeefe0001!

I'm sorry for the issue you're having!

Which model of external WD drive is this? What other drives (internal or external) do you have? Please post a screenshot of Disk Management.

This could be a problem with the controller the HDD is connected to, which is basically a motherboard issue. Still, try the drive on another system, restart a few times, see if the same error comes up.

This Microsoft KB may be able to help you:
https://support.microsoft.com/en-us/kb/154690

Post back!

CK_WD
My System SpecsSystem Spec
26 Aug 2015   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

As it's when the computer is waking from sleep it could be that the USB driver is experiencing a power state failure. Check that your USB 3.0 drivers are up to date.
My System SpecsSystem Spec
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26 Aug 2015   #4
pokeefe0001

Windows 7 x64 Pro
 
 

To CKWD:
This is a WD My Book 1230 USB 3.0 3TB drive. I seem to be using a a default Microsoft driver, version 6.1.7600.16385 dated 6/21/2006. I'll see if there is a newer driver from WD.

Note that I've experienced no apparent problems with the drive - just the logged event record.

To Boozard:
I'm really vague about USB 3.0 support. In the Device Manager I see 2 USB 3 related resources:
Intel(R) USB 3.0 eXtensible Host Controller - Driver version 2.5.0.19, 3/29/2013
Intel(R) USB 3.0 Root Hub - Driver version 2.5.0.19, 3/29/2013
Seems to be the same driver for both. Searching the web I see a newer driver on an Intel web site: Version 1.0.10.255, 02/03/2014. However, if I let Windows do a search via the "Update Driver" function, it says I've got the latest driver. I don't know what process Microsoft uses to search for new drivers; I suspect it is just not finding the update. Still, I'm reluctant to update a driver that Windows thinks is current.


Attached Thumbnails
Disk controller error on Windows Wakeup-disk-management.jpg  
My System SpecsSystem Spec
26 Aug 2015   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

If there's a more recent version offered on the Intel website download it the install it. Create a Restore Point before installation if you wish.
My System SpecsSystem Spec
26 Aug 2015   #6
pokeefe0001

Windows 7 x64 Pro
 
 

The description of the driver says "... for Intel® 7 Series/C216 Chipset Family".
I have an i7-4771 CPU. Wikipedia (an absolute authority on such things, of course) says this CPU is "used in conjunction with the Intel 8 Series chipsets and Intel 9 Series chipsets".

I just found an almost 2 year old Softpedia page describing a "new" driver version 2.5.1.28 for the 4th generation Core processor. The version number of that driver is more in line with my current driver, but I think I'd better continue searching. I'm almost certain that "version 1.0.10.255" is not for my PC.

Update:
Looks like the version 3.0.5.69, 04/17/2015 driver is compatible with my PC. I hope. The Intel Download web page says it's for (among others) the 4th generation Core processors. It would be nice if they has specifically mentioned my CPU (or even said i7-4nnn), but I read somewhere else that the "4" in i7-4771 is the "4th generation" indicator. Maybe everybody is supposed to know that, but I can guarantee that at least one person didn't.

I've definitely created a restore point!
My System SpecsSystem Spec
29 Aug 2015   #7
pokeefe0001

Windows 7 x64 Pro
 
 

I forgot to update this. I installed the update with no problem. It's now being used but did not get rid of the error.

Quote   Quote: Originally Posted by CKWD View Post
...
This could be a problem with the controller the HDD is connected to, which is basically a motherboard issue. Still, try the drive on another system, restart a few times, see if the same error comes up.
I was under the impression that the controller for a USB-attached drive was actually in the case with the drive, not on the motherboard. I thought the MB had the USB controller but not the disk controller.

I have not yet tried the device on another PC. I'll see if I can do that later today.

Quote   Quote: Originally Posted by CKWD View Post
This Microsoft KB may be able to help you:
https://support.microsoft.com/en-us/kb/154690
I've read that, but it did not seem to address USB drive-attached drives. In fact it seems to address only SCSI-attached drives. It was last reviewed on 02/26/2007.

BTW, I have found a report of this problem on the WD forum from January 2014:
WD External USB drive causing Windows Event ID 11 - WD Community
No solution was suggested, but the poster said replacing the drive reduced the number of logged event by 90%.
My System SpecsSystem Spec
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 Disk controller error on Windows Wakeup




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