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Windows 7: Printer suddenly not recognised anymore!

30 Aug 2015   #1
Angus94

Windows 7 Professional x64 (6.1, Build 7601)
 
 
Printer suddenly not recognised anymore!

Hello all,
for some unknown reason our Canon MG5150 InkJet Printer doesnt get recognized by any of the computers or laptops in our house. i have re-installed the drivers on several of those pc's but its had no effect.

during the driver install the software fails to detect any device. but any other time you plug the usb cable in a message box appears saying USB Device Not Recognized.

i recently bought a new pc tower, using win7 Pro and 64bit system with 32GB ram, i downloaded the 64 bit drivers for the printer from the Canon website but even that gets the same errors when installing the drivers.

my 10 year old son was printing stuff off about 3 weeks ago and since then we've had this problem. ive even tried searching for ways to reset the printer back to factory defaults but had no luck with that either.

can anyone give me some advice as to how to fix this issue.

cheers




Attached Images
Printer suddenly not recognised anymore!-usb_device_not_recognised.jpg Printer suddenly not recognised anymore!-test_page_print_from_w7_control_panel.jpg Printer suddenly not recognised anymore!-64bit_driver_install.jpg 
My System SpecsSystem Spec
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30 Aug 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

I don't know how much help I can be but I have some thoughts.

Use USB 2.0 ports instead of 3.0 ports.

Check in Device and Printer from the Start Orb and see if the printer is shown there and has a Green check mark.
My System SpecsSystem Spec
30 Aug 2015   #3
Angus94

Windows 7 Professional x64 (6.1, Build 7601)
 
 

well the printer is there with the green tick, but when i unplug and plug it in again i get the 'unknown device' thats circled


Attached Images
Printer suddenly not recognised anymore!-2015-08-31_14-26-34.jpg 
My System SpecsSystem Spec
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 Printer suddenly not recognised anymore!




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