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Windows 7: Acer HDD password. Cannot access HDD.

05 Oct 2015   #1
Leonfagan71

windows 7 ultimate x64
 
 
Acer HDD password. Cannot access HDD.

Hello Lovely people on the SevenForums,

I have an Acer laptop,
I set a HDD password for the laptop to stop family from accessing the laptop.
Now it was working fine until my Laptop died the other day (motherboard problem).
So, I brought the laptop drive to my work and plugged it in using a USB caddy,
this did not allow the disk to be read, now, the HDD password was in the headers of the drive so I would need to plug it into a SATA port on my computer for the drive to be read.
BUT, my work PC is not an Acer PC, the correct HDD password kept being marked as incorrect.

just incase someone states this: I've checked caps, the password always gets marked as incorrect.

This makes me think that my computer hashes my password in some way and then checks if the password unlocks the drive.

Now, I really need the data on the drive, or the HDD to work in HBCD just so I can do a disk copy to another drive.

Any help is massively appreciated.


My System SpecsSystem Spec
.
05 Oct 2015   #2
rvcjew

7 Pro x64, 10 Pro x64
 
 

What model laptop and is it and was it the supervisor password in the bios that you set or something else?
My System SpecsSystem Spec
05 Oct 2015   #3
Leonfagan71

windows 7 ultimate x64
 
 

It was a Acer Aspire 5720.

Not the BIOS password, it was set in the BIOS but was the HDD password.

Cheers,
Leonfagan71
My System SpecsSystem Spec
.

05 Oct 2015   #4
rvcjew

7 Pro x64, 10 Pro x64
 
 

It looks like the password is indeed saved in a header and you might only be able unlock it buy replacing your motherboard. It has to be done in same board type it was made. EDIT: when you put it in another pc does it actually show you a screen to put in a code?
My System SpecsSystem Spec
05 Oct 2015   #5
Leonfagan71

windows 7 ultimate x64
 
 

Okay, is there no way to remove the password from the drive without the motherboard.
My System SpecsSystem Spec
05 Oct 2015   #6
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by Leonfagan71 View Post
Okay, is there no way to remove the password from the drive without the motherboard.
There is a tool that does it, it is talked about in the service manual of many acer laptops, but you need the orginal hardware to finally unlock it I think. You don't have it locked now do you? when you put it in the pc at work you tried to boot off it and it asked you for the password then?
My System SpecsSystem Spec
05 Oct 2015   #7
Leonfagan71

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by rvcjew View Post
Quote   Quote: Originally Posted by Leonfagan71 View Post
Okay, is there no way to remove the password from the drive without the motherboard.
There is a tool that does it, it is talked about in the service manual of many acer laptops, but you need the orginal hardware to finally unlock it I think. You don't have it locked now do you? when you put it in the pc at work you tried to boot off it and it asked you for the password then?
Yep, I had it in my work PC and it asked for the password when trying to access the drive.
It is currently locked unfortunately.
My System SpecsSystem Spec
05 Oct 2015   #8
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by Leonfagan71 View Post
Quote   Quote: Originally Posted by rvcjew View Post
Quote   Quote: Originally Posted by Leonfagan71 View Post
Okay, is there no way to remove the password from the drive without the motherboard.
There is a tool that does it, it is talked about in the service manual of many acer laptops, but you need the orginal hardware to finally unlock it I think. You don't have it locked now do you? when you put it in the pc at work you tried to boot off it and it asked you for the password then?
Yep, I had it in my work PC and it asked for the password when trying to access the drive.
It is currently locked unfortunately.
it gives you an error code with the lock out yes?
My System SpecsSystem Spec
05 Oct 2015   #9
Leonfagan71

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by rvcjew View Post
Quote   Quote: Originally Posted by Leonfagan71 View Post
Quote   Quote: Originally Posted by rvcjew View Post

There is a tool that does it, it is talked about in the service manual of many acer laptops, but you need the orginal hardware to finally unlock it I think. You don't have it locked now do you? when you put it in the pc at work you tried to boot off it and it asked you for the password then?
Yep, I had it in my work PC and it asked for the password when trying to access the drive.
It is currently locked unfortunately.
it gives you an error code with the lock out yes?
Yes,
It produces the Incorrect Password and after 5 times locks out
My System SpecsSystem Spec
05 Oct 2015   #10
rvcjew

7 Pro x64, 10 Pro x64
 
 

Can you post a picture of the unlock box that comes up and what it also shows once it locks you out please?
My System SpecsSystem Spec
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 Acer HDD password. Cannot access HDD.




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