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Windows 7: USB Ports Corrupted After Graphics Driver Update

08 Oct 2015   #1
boweasel

Windows 7 home premium 64 bit
 
 
USB Ports Corrupted After Graphics Driver Update

Had a BSOD problem the other day and I posted to the forum:
2 separate atikm?ag BSOD errors

As part of the solution I was encouraged to download and install the latest graphics driver. Unfortunately, that driver install somehow messed up my USB Controllers - every device listed (and there's 7 of them) display a little yellow triangle with an exclamation point. Right-clicking on any of those 7 items gives me the following.

And the 2 TB external HDD (which I depend on mightily) is, right now, useless on this machine.

Update - I've now followed the steps in this tutorial USB Driver - General Fix for Problems and not only did it not fix my USB problem, but I've now lost my network printer. Sigh...




Attached Thumbnails
USB Ports Corrupted After Graphics Driver Update-capture4.jpg  
My System SpecsSystem Spec
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08 Oct 2015   #2
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Ok. First of all...

1. Go to the HP website and download the proper graphics drivers, the chipset drivers, and the USB drivers (may be in the chipset drivers) for your laptop.
2. Uninstall the graphics driver you currently have installed.
3. Reinstall the chipset drivers.
4. Reinstall the USB drivers.
5. Reinstall the proper HP graphics drivers.
6. Reboot

That will hopefully clear up the problem.

The problem that you are having stems from the fact that the generic graphic drivers that you get from the AMD website are not made for your HP laptop. These drivers also (usually) include a USB driver, that is (guess what?) probably incompatible with your hardware as well, and that is what has borked your USB ports.

Try those things and please post back any success or failures so we can help more.
My System SpecsSystem Spec
08 Oct 2015   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

That graphics driver was from HP. I'm not sure why that wasn't mentioned. But that is what I found odd, a driver from HP for that machine causing this.

I had him uninstall that driver and let windows find and install a driver on reboot.

I don't see any chipset drivers either or USB drivers from HP.

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

The other thread is here,

2 separate atikm?ag BSOD errors
My System SpecsSystem Spec
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08 Oct 2015   #4
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Ok. First of all...

1. Go to the HP website and download the proper graphics drivers, the chipset drivers, and the USB drivers (may be in the chipset drivers) for your laptop.
2. Uninstall the graphics driver you currently have installed.
3. Reinstall the chipset drivers.
4. Reinstall the USB drivers.
5. Reinstall the proper HP graphics drivers.
6. Reboot

That will hopefully clear up the problem.

The problem that you are having stems from the fact that the generic graphic drivers that you get from the AMD website are not made for your HP laptop. These drivers also (usually) include a USB driver, that is (guess what?) probably incompatible with your hardware as well, and that is what has borked your USB ports.

Try those things and please post back any success or failures so we can help more.
Before I attempt to undertake your suggestions it's only fair to point out that the graphics driver I downloaded, was downloaded from the HP Drivers & Downloads site. I'm unsure how you got the impression that it was some generic driver I got from an AMD website.
My System SpecsSystem Spec
08 Oct 2015   #5
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Sorry, my assumption was incorrect as I missed the original thread and jumped to a conclusion. It's late. My bad.

The reason I did make the assumption was that AMD has a tendency to include USB drivers with its graphics drivers. Installing those would have likely caused the issue that you're experiencing.

I would still try reinstalling the chipset and USB drivers from HP though. At this point, it can't really hurt, and you might get lucky and have it cure the corruption in the registry.
My System SpecsSystem Spec
08 Oct 2015   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Mellon Head View Post

I would still try reinstalling the chipset and USB drivers from HP though. At this point, it can't really hurt, and you might get lucky and have it cure the corruption in the registry.
There aren't any chipset or USB drivers listed,

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
My System SpecsSystem Spec
08 Oct 2015   #7
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Have a skim through Any USB device's (except USB keys) drivers not being installed and let's try a couple things

See post #3 in that thread. Click on any of your controllers and tell me if any upper and/or lower class filters are there and if so , which ones. Then
  1. Navigate to C:\Windows\System32\DriverStore\FileRepository
  2. Scroll down and look for folder names starting with usb.inf. If you find more then one, select the folder with the most recent date
  3. Copy usb.inf and usb.pnf to your C:\Windows\inf folder
  4. Reboot. Are controllers still an issue? If yes, try right click select Update Driver
My System SpecsSystem Spec
08 Oct 2015   #8
Mellon Head

Win 7 Pro x64/Win 10 Pro x64 dual boot
 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Mellon Head View Post

I would still try reinstalling the chipset and USB drivers from HP though. At this point, it can't really hurt, and you might get lucky and have it cure the corruption in the registry.
There aren't any chipset or USB drivers listed,

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Missed that too. I'm obviously too tired and sleepy to do this right, so I think I'll exit the thread and leave it to the pros.

Night all.
My System SpecsSystem Spec
08 Oct 2015   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by Mellon Head View Post

I would still try reinstalling the chipset and USB drivers from HP though. At this point, it can't really hurt, and you might get lucky and have it cure the corruption in the registry.
There aren't any chipset or USB drivers listed,

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support
Missed that too. I'm obviously too tired and sleepy to do this right, so I think I'll exit the thread and leave it to the pros.

Night all.
You don't have to leave. I just thought I'd point that out. It was a good suggestion.
My System SpecsSystem Spec
08 Oct 2015   #10
boweasel

Windows 7 home premium 64 bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Have a skim through Any USB device's (except USB keys) drivers not being installed and let's try a couple things



See post #3 in that thread. Click on any of your controllers and tell me if any upper and/or lower class filters are there and if so , which ones. Then
  1. Navigate to C:\Windows\System32\DriverStore\FileRepository
  2. Scroll down and look for folder names starting with usb.inf. If you find more then one, select the folder with the most recent date
  3. Copy usb.inf and usb.pnf to your C:\Windows\inf folder
  4. Reboot. Are controllers still an issue? If yes, try right click select Update Driver
All 7 of my USB controllers have class upper filters. None seem to have class lower filters. The value for all of them is usbfilter. And what does that have to do with the 4 step process you've suggested? I'll await your reply on the filter situation before I proceed.
My System SpecsSystem Spec
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 USB Ports Corrupted After Graphics Driver Update




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