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Windows 7: Need help getting rid of second copy of my printer in device list

07 Nov 2015   #11
GokAy

Windows 7 Ultimate x64 SP1
 
 

Are you using a USB 3 port (colored blue usually) by any chance? Can you try a USB 2 port if so?


My System SpecsSystem Spec
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07 Nov 2015   #12
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Yes, that is the computer in that graphic.

OK, there are Intel drivers for that Mobo,

ASRock > B75M-GL

It may be easier to just post that log from the tutorial.
Well, those Intel USB 3.0 drivers are the same ones I've been installing- and installing and installing 1.0.5.235.

Still get the message. I have never gotten that message in the 4 years I've been using it.

I wonder if it is looking for something else?

When I get to the computer in question I'll try to show system information.

Once again, thanks.
My System SpecsSystem Spec
07 Nov 2015   #13
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Are you using a USB 3 port (colored blue usually) by any chance? Can you try a USB 2 port if so?
What am I supposed to have plugged into a USB 2.0 port or USB 3.0 port. I don't think it is complaining about a device. Looks more like the computer in general.
My System SpecsSystem Spec
.

07 Nov 2015   #14
GokAy

Windows 7 Ultimate x64 SP1
 
 

Ah, I guess I mis-read. Perhaps your chipset drivers also have some USB drivers included. Worth to check them. As a side note, I think it is best to use a USB 2 port for a printer (but that's me).
My System SpecsSystem Spec
07 Nov 2015   #15
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by GokAy View Post
Ah, I guess I mis-read. Perhaps your chipset drivers also have some USB drivers included. Worth to check them. As a side note, I think it is best to use a USB 2 port for a printer (but that's me).
I'm sure I am using a USB 2.0 port.

Thanks for the post.
My System SpecsSystem Spec
07 Nov 2015   #16
jadinolf

Windows 7 Professional 64bit
 
 

I am now sure that it isn't the Intel drivers that are missing because everything seems to be working fine.

I'll keep trying.
My System SpecsSystem Spec
07 Nov 2015   #17
jadinolf

Windows 7 Professional 64bit
 
 

O.K. guys, here is system information


Attached Files
File Type: nfo 110715.nfo (1.07 MB, 10 views)
My System SpecsSystem Spec
07 Nov 2015   #18
DavidE

Multi-Boot W7_Pro_x64 W8.1_Pro_x64 W10_Pro_x64
 
 

Check if you have any pending print jobs.
If you do, cancel them and see if that helps.
My System SpecsSystem Spec
07 Nov 2015   #19
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by DavidE View Post
Check if you have any pending print jobs.
If you do, cancel them and see if that helps.
Nothing. I've only printed a few pages with this new printer. The toner carts are 50 bucks apiece so I really take it easy on printing.

Anyway, I checked the Device and printer place and there was no mark on the computer. Just rebooted and it tried to install software for a device which it didn't know with a driver which it didn't know.

Not much help, eh?

I built this computer (and 2 others just like it) and have never experienced this before.

Once again, I find no problem with any USB device which has me stumped. Maybe I should just forget it.
My System SpecsSystem Spec
07 Nov 2015   #20
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

The computer icon in Devices and Printers shows a yellow triangle?

Right click on your Computer (Hamshock) icon in Devices and Printers->Properties. Select Hardware tab.

Scroll down. I'm guessing you'll see a device listed with that yellow triangle. Select the device and click the Properties button. Give us a snapshot of what you get.
My System SpecsSystem Spec
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 Need help getting rid of second copy of my printer in device list




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