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Windows 7: Need help getting rid of second copy of my printer in device list

07 Nov 2015   #21
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
The computer icon in Devices and Printers shows a yellow triangle?

Right click on your Computer (Hamshock) icon in Devices and Printers->Properties. Select Hardware tab.

Scroll down. I'm guessing you'll see a device listed with that yellow triangle. Select the device and click the Properties button. Give us a snapshot of what you get.
Thanks CG

Here ya go.




Attached Images
Need help getting rid of second copy of my printer in device list-problem.jpg 
My System SpecsSystem Spec
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07 Nov 2015   #22
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Check if both these files exist

C:\Windows\inf\usbport.inf
C:\Windows\inf\usbport.pnf
My System SpecsSystem Spec
07 Nov 2015   #23
jadinolf

Windows 7 Professional 64bit
 
 

I will ComputerGeek.

That computer is shut down for the night. I'll get back to you tomorrow.

Thanks for the help.
My System SpecsSystem Spec
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07 Nov 2015   #24
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Check if both these files exist

C:\Windows\inf\usbport.inf
C:\Windows\inf\usbport.pnf
ComputerGeek, I have neither of these.
My System SpecsSystem Spec
07 Nov 2015   #25
derekimo

Microsoft Community Contributor Award Recipient

 
 

I would try reinstalling the chipset drivers,

ASRock > B75M-GL

Need help getting rid of second copy of my printer in device list-2015-11-07_16h37_06.png


My System SpecsSystem Spec
07 Nov 2015   #26
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

@derekimo
Quote:
I would try reinstalling the chipset drivers
The missing files are Windows OS files published by Microsoft. As OS files not likely to be distributed from a vendor website unless vendor installer also happens to install or point to an MS KB (Chipset drivers would contain the vendor .INF and distributable files the vendor publishes) Those MS files shouldn't go missing but not the first time i've found uninstallers somehow muck with Microsoft usb installation files

@jadinolf
  • Navigate to C:\Windows\System32\DriverStore\FileRepository
  • Scroll down. Find the folder name that starts usbport.inf_
  • You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
  • Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
  • Reboot your machine.
Any luck?
My System SpecsSystem Spec
07 Nov 2015   #27
derekimo

Microsoft Community Contributor Award Recipient

 
 

OK, don't try it.
My System SpecsSystem Spec
07 Nov 2015   #28
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
@derekimo
Quote:
I would try reinstalling the chipset drivers
The missing files are Windows OS files published by Microsoft. As OS files not likely to be distributed from a vendor website unless vendor installer also happens to install or point to an MS KB (Chipset drivers would contain the vendor .INF and distributable files the vendor publishes) Those MS files shouldn't go missing but not the first time i've found uninstallers somehow muck with Microsoft usb installation files

@jadinolf
  • Navigate to C:\Windows\System32\DriverStore\FileRepository
  • Scroll down. Find the folder name that starts usbport.inf_
  • You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
  • Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
  • Reboot your machine.
Any luck?
I'm sorry but this is getting too confusing.
I have two USBport folders.
This is the most recent.
What now??
My System SpecsSystem Spec
07 Nov 2015   #29
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote:
You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
Use the folder with the most recent date.
My System SpecsSystem Spec
07 Nov 2015   #30
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
@derekimo
Quote:
I would try reinstalling the chipset drivers
The missing files are Windows OS files published by Microsoft. As OS files not likely to be distributed from a vendor website unless vendor installer also happens to install or point to an MS KB (Chipset drivers would contain the vendor .INF and distributable files the vendor publishes) Those MS files shouldn't go missing but not the first time i've found uninstallers somehow muck with Microsoft usb installation files

@jadinolf
  • Navigate to C:\Windows\System32\DriverStore\FileRepository
  • Scroll down. Find the folder name that starts usbport.inf_
  • You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
  • Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
  • Reboot your machine.
Any luck?
Sorry- which are the chipset drivers?Try what the page is calling them or I am lost.
My System SpecsSystem Spec
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