Need help getting rid of second copy of my printer in device list

ComputerGeek said:

The computer icon in Devices and Printers shows a yellow triangle?

Right click on your Computer (Hamshock) icon in Devices and Printers->Properties. Select Hardware tab.

Scroll down. I'm guessing you'll see a device listed with that yellow triangle. Select the device and click the Properties button. Give us a snapshot of what you get.

Thanks CG

Here ya go.

I will ComputerGeek.

That computer is shut down for the night. I'll get back to you tomorrow.

Thanks for the help.

ComputerGeek said:

Check if both these files exist

C:\Windows\inf\usbport.inf
C:\Windows\inf\usbport.pnf

ComputerGeek, I have neither of these.

ComputerGeek said:

@derekimo

I would try reinstalling the chipset drivers

The missing files are Windows OS files published by Microsoft. As OS files not likely to be distributed from a vendor website unless vendor installer also happens to install or point to an MS KB (Chipset drivers would contain the vendor .INF and distributable files the vendor publishes) Those MS files shouldn't go missing but not the first time i've found uninstallers somehow muck with Microsoft usb installation files

@jadinolf

• Navigate to C:\Windows\System32\DriverStore\FileRepository
• Scroll down. Find the folder name that starts usbport.inf_
• You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
• Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
• Reboot your machine.

Any luck?

I'm sorry but this is getting too confusing.
I have two USBport folders.
This is the most recent.
What now??

ComputerGeek said:

@derekimo

I would try reinstalling the chipset drivers

The missing files are Windows OS files published by Microsoft. As OS files not likely to be distributed from a vendor website unless vendor installer also happens to install or point to an MS KB (Chipset drivers would contain the vendor .INF and distributable files the vendor publishes) Those MS files shouldn't go missing but not the first time i've found uninstallers somehow muck with Microsoft usb installation files

@jadinolf

• Navigate to C:\Windows\System32\DriverStore\FileRepository
• Scroll down. Find the folder name that starts usbport.inf_
• You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
• Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
• Reboot your machine.

Any luck?

Sorry- which are the chipset drivers?Try what the page is calling them or I am lost.