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Windows 7: Need help getting rid of second copy of my printer in device list

07 Nov 2015   #31
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Follow these steps
  • Navigate to C:\Windows\System32\DriverStore\FileRepository
  • Scroll down. Find the folder name that starts usbport.inf_
  • You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
  • Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
  • Reboot your machine.
Any luck?


My System SpecsSystem Spec
.
07 Nov 2015   #32
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Follow these steps
  • Navigate to C:\Windows\System32\DriverStore\FileRepository
  • Scroll down. Find the folder name that starts usbport.inf_
  • You may see more then one folder with name starting usbport.inf_. IF YOU DO: you want the folder with the most recent date
  • Open the folder. You should find copies of the 2 missing files you need. Copy them to C:\windows\inf
  • Reboot your machine.
Any luck?
I thought I had already replied but I don't see it.
Here is the screen capture I made but have no idea what to do with them. This screen capture shows the latest of two.

Also, I installed the chipset driver but no change.


Attached Thumbnails
Need help getting rid of second copy of my printer in device list-usbport.jpg  
My System SpecsSystem Spec
07 Nov 2015   #33
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote   Quote: Originally Posted by jadinolf View Post
Quote   Quote: Originally Posted by ComputerGeek View Post
Check if both these files exist

C:\Windows\inf\usbport.inf
C:\Windows\inf\usbport.pnf
ComputerGeek, I have neither of these.
You said you didn't see either of these files. There is a copy of each in usbport folders. Using the folder with the most recent date, copy each of the files to the directory where they belong.
My System SpecsSystem Spec
.

08 Nov 2015   #34
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

I know there are several different files in the usbport_ folder. You only want to copy file usbport.inf and usbport.pnf to C:\Windows\inf
My System SpecsSystem Spec
08 Nov 2015   #35
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
I know there are several different files in the usbport_ folder. You only want to copy file usbport.inf and usbport.pnf to C:\Windows\inf
Thank you. Just got up and when I get to the computer, I'll do it.
My System SpecsSystem Spec
08 Nov 2015   #36
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by jadinolf View Post
Quote   Quote: Originally Posted by ComputerGeek View Post
I know there are several different files in the usbport_ folder. You only want to copy file usbport.inf and usbport.pnf to C:\Windows\inf
Thank you. Just got up and when I get to the computer, I'll do it.
Done!

These files replaced the files that were in .inf.

Mark is still there. Yes, I rebooted.

For the record, I did a restore last night and even that didn't help.

Give up? I'm ready to.


Attached Images
Need help getting rid of second copy of my printer in device list-today.jpg 
My System SpecsSystem Spec
08 Nov 2015   #37
ComputerGeek

Desk 1: Win 7 Pro x32; Desk 2: Windows 10 x64
 
 

Quote:
Done!

These files replaced the files that were in .inf.
Replaced? Then the files were really there? Which is OK. Can be easy to overlook them if that was the case when you looked last time.

Quote:
Give up? I'm ready to.
I will say, it seemed odd your post #21 showed a controller with code 28 (drivers not installed) yet your.nfo file didn't report such a problem

Try this: do you have any USB 2.0 ports? Try connecting a device to each port (any usb 2.0 in particular). If it connects in OK in each case, then, yea, will give up. May just be another of those great Windows mysteries! Not worth the effort if everything is working.
My System SpecsSystem Spec
08 Nov 2015   #38
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by ComputerGeek View Post
Quote:
Done!

These files replaced the files that were in .inf.
Replaced? Then the files were really there? Which is OK. Can be easy to overlook them if that was the case when you looked last time.

Quote:
Give up? I'm ready to.
I will say, it seemed odd your post #21 showed a controller with code 28 (drivers not installed) yet your.nfo file didn't report such a problem

Try this: do you have any USB 2.0 ports? Try connecting a device to each port (any usb 2.0 in particular). If it connects in OK in each case, then, yea, will give up. May just be another of those great Windows mysteries! Not worth the effort if everything is working.
CG, it may be because I disabled the USB controller instead of deleting it. I noticed that when I did that the "mark" on the computer graphic went away.

I will take your advice and get back to you.

I guess that plugging a flash drive into every socket will find the culprit if there is one.

This all started after installing Hallmark Greeting Card 2016. I'm sure that I caused the problem but how- I don 't know.
My System SpecsSystem Spec
08 Nov 2015   #39
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by jadinolf View Post
Quote   Quote: Originally Posted by ComputerGeek View Post
Quote:
Done!

These files replaced the files that were in .inf.
Replaced? Then the files were really there? Which is OK. Can be easy to overlook them if that was the case when you looked last time.

Quote:
Give up? I'm ready to.
I will say, it seemed odd your post #21 showed a controller with code 28 (drivers not installed) yet your.nfo file didn't report such a problem

Try this: do you have any USB 2.0 ports? Try connecting a device to each port (any usb 2.0 in particular). If it connects in OK in each case, then, yea, will give up. May just be another of those great Windows mysteries! Not worth the effort if everything is working.
CG, it may be because I disabled the USB controller instead of deleting it. I noticed that when I did that the "mark" on the computer graphic went away.

I will take your advice and get back to you.

I guess that plugging a flash drive into every socket will find the culprit if there is one.

This all started after installing Hallmark Greeting Card 2016. I'm sure that I caused the problem but how- I don 't know.
It MAY be a USB card that has two ports in the back of the computer ans two in the front. The reason I never suspected it is because I really don't use it and had even forgotten it is there. It's out now.

Take a look at this.


Attached Images
Need help getting rid of second copy of my printer in device list-today.jpg 
My System SpecsSystem Spec
08 Nov 2015   #40
jadinolf

Windows 7 Professional 64bit
 
 

Well, CompurerGeek, all appears to be well now. I really appreciate you patience in this matter and for those of you peeking at my dilemma, thanks for standing by.
I removed the USB card and haven't checked it since I have spent what 3 or four days on this. Of course it wasn't all the USB controller thing. Of course, Windows could have been more helpful other than "we don't know what it is but it needs a driver but it doesn't need a driver".

The card in question is attached and so is the computer in my Ham Shack.

Thanks very much for everything ComputerGeek.

I expected the card to be on top. Oh well.........


Attached Thumbnails
Need help getting rid of second copy of my printer in device list-wendi.jpg  
Attached Images
Need help getting rid of second copy of my printer in device list-usb30.jpg 
My System SpecsSystem Spec
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