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Windows 7: Need help getting rid of second copy of my printer in device list

06 Nov 2015   #1
jadinolf

Windows 7 Professional 64bit
 
 
Need help getting rid of second copy of my printer in device list

Had problems with my brand new Samsung laser printer this morning and in messing around to get it working again, I have ended up with two copies of it on this list of devices.

I can right click on the mouse and choose "remove device" and it goes away but when I go back, it is back again.

Hopefully. someone can help me get rid of it forever.

Yes, the printer is working fine.

Many thanks.




Attached Images
Need help getting rid of second copy of my printer in device list-samsung2.jpg 
My System SpecsSystem Spec
.
06 Nov 2015   #2
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

Try rebooting after you remove the device. (Printer)
My System SpecsSystem Spec
06 Nov 2015   #3
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Try rebooting after you remove the device. (Printer)
Nope, just tried it for the umpteenth time and it's still there.

I've Googled everything I could find and no go. That's why I am here with my hat in my hand.

Thanks for trying to help.
My System SpecsSystem Spec
.

06 Nov 2015   #4
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Try removing printer driver and cable as well delete any printer icons. Reboot then clean re-install driver per manufactures installation directions to the T.
My System SpecsSystem Spec
07 Nov 2015   #5
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Try removing printer driver and cable as well delete any printer icons. Reboot then clean re-install driver per manufactures installation directions to the T.
I'll try.

I hate to remove the driver because I had such a hard time installing the printer software but when I get to the computer I'll give it a go and report back.

I'm pretty sure that will fix it but I was very hesitant.

Many thanks for the help.
My System SpecsSystem Spec
07 Nov 2015   #6
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Try removing printer driver and cable as well delete any printer icons. Reboot then clean re-install driver per manufactures installation directions to the T.
Did it and Copy is gone. I hated to do that but at least it worked.

NOW-I get the message "The driver for universal serial bus controller is not installed.
Install the latest Driver for this device".

Well, the printer is working fine and I did install the only USB program for this motherboard that I have and I still get the message.

What exactly is that graphic in the devices and printers? If I knew, I might be able to find the driver it is wanting.

Thanks for the help.


Attached Images
Need help getting rid of second copy of my printer in device list-samsung1107.jpg 
My System SpecsSystem Spec
07 Nov 2015   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Interesting that it happened after uninstalling a printer, I see a Renesus USB driver for the Mobo listed in your specs,

Motherboard - The world leader in motherboard design 64

Or if you want to post this info,

System Information File - Create in Windows

We can see what it shows.

That symbol is related to the message you get about the driver.
My System SpecsSystem Spec
07 Nov 2015   #8
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Interesting that it happened after uninstalling a printer, I see a Renesus USB driver for the Mobo listed in your specs,

Motherboard - The world leader in motherboard design 64

Or if you want to post this info,

System Information File - Create in Windows

We can see what it shows.

That symbol is related to the message you get about the driver.
That spec you see is for my main computer.

THIS motherboard is ASRock B75M-GL.

What does the graphic for the "sick" device indicate? That would be very helpful. Is that supposed to be the computer?
My System SpecsSystem Spec
07 Nov 2015   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yes, that is the computer in that graphic.

OK, there are Intel drivers for that Mobo,

ASRock > B75M-GL

It may be easier to just post that log from the tutorial.
My System SpecsSystem Spec
07 Nov 2015   #10
jadinolf

Windows 7 Professional 64bit
 
 

Quote   Quote: Originally Posted by derekimo View Post
Interesting that it happened after uninstalling a printer, I see a Renesus USB driver for the Mobo listed in your specs,

Motherboard - The world leader in motherboard design 64

Or if you want to post this info,

System Information File - Create in Windows

We can see what it shows.

That symbol is related to the message you get about the driver.
Thanks for the infor.

I have never seen system information before.

Gotta go now but "ll get back to it.

Thanks
My System SpecsSystem Spec
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