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Windows 7: 0x00000057 - printer problem!

30 Nov 2015   #21
cyclops

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

After working as a field tech for 30 years and having onsite IT Specialists refuse to try the simple crap first, I am very used to approaching all troubles with the KISS approach.
Keep It Simple Stupid.
Had a guy on here a couple weeks ago refused to try a new cable because it worked for a day or two if he just unplugged and reconnected. Turned out to be a fracture in the cable where the leg of his bed was crushing it. $5 later and all is well. Go figure, the guy that doesn't have all of his certifications was right all along.


My System SpecsSystem Spec
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01 Dec 2015   #22
Purgatory

home premium 32 bit
 
 

Hi everyone
sorry for lack of response - have been away so will try to do a catchup asap.
Cyclops - will look at your suggestion.
Still seems to be a bit of confusion re my setup - but I cannot think why this is. The whole thing is no different to many other home setups.
Will respond asap
thank to you all for your interest.
My System SpecsSystem Spec
01 Dec 2015   #23
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Yep well I am no expert but like cyclops I like to start with the simplest and the bleeding obvious as I said in post #20 though my acronym is KIRSS LOL!! (Keep It Really Simple Stupid)
My System SpecsSystem Spec
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02 Dec 2015   #24
Purgatory

home premium 32 bit
 
 

One further bit of information - as follows.
On the rogue PC, I disconnected the cable between PC and router. Having a spare wireless adapter in my spares box, I was able to connect wirelessly.
This did not make any difference whatsoever. I went to device and printers, navigated to add printer - selected as required and the printer I wished to connect to appeared on the list.
I highlighted the printer and clicked next - immediately a box appeared saying downloading driver, and again almost immediately this was overridden by another message saying 'windows cannot connect to printer'. Therefore this rules out any problem with the cable connection.
My System SpecsSystem Spec
02 Dec 2015   #25
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Have you tried installing the printer software on the rogue PC as i suggested earlier?
My System SpecsSystem Spec
02 Dec 2015   #26
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Now as Mitchell ahs asked and I found this which may be a fix for you https://www.youtube.com/watch?v=SEpHirlfgew - there are a few videos in there that I have not viewed but this looked half promising
My System SpecsSystem Spec
02 Dec 2015   #27
Purgatory

home premium 32 bit
 
 

Mitchell65
yes - very many times. However I tried again and got greeted by the final message cannot detect printer. Hopefully attached is a very basic diagram of my setup for all to see.
Hmmm
My System SpecsSystem Spec
02 Dec 2015   #28
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Purgatory View Post
Mitchell65
yes - very many times. However I tried again and got greeted by the final message cannot detect printer. Hopefully attached is a very basic diagram of my setup for all to see.
Hmmm
During the course of installing the software do you not get a message telling you to connect the printer to the PC and turn the printer on or were you directly connected to the printer during the software install?
PS There was no attachment to your post above!
My System SpecsSystem Spec
02 Dec 2015   #29
Purgatory

home premium 32 bit
 
 

Hi Everyone
THIS IS VERY EMBARRASSING

Let me first say that my wife had a project on the go, that needed the services of the canon iP4500 for a very important colour picture to be inserted on a funeral program. The printer is directly connected to her PC. The last thing I wished to do was interfere with and upset the printer that was working perfectly well for her - so left well alone.

Now that she has successfully finished that job - I went back to a starting point, and re-installed the drivers to her PC.
Wonder of wonders - this immediately put my PC (the alleged rogue one) fully back into service instantly.
It's difficult to comprehend that the 'working PC' was the problem - and the 'rogue' PC was not.

Apologies for leading you all a dance, and many thanks for your interest and advice
Cheers
My System SpecsSystem Spec
02 Dec 2015   #30
mitchell65

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No need to be embarrased we have all been there before, well I certainly have
What a strange result, there must be a reason. This is the sort of thing that can keep you awake at night. Delighted to hear that all is now well and am eagerly awaiting if someone else can come up with an explanation apart from the usual gremlins of course!
EDIT My money's on something to do with the "Sharing" on the master PC!
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 0x00000057 - printer problem!




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