Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Is my HD failing, and if is, what should I do?

07 Dec 2015   #1
LKW198

Windows 7 Home Premium 64bit
 
 
Is my HD failing, and if is, what should I do?

Hello
I keep the computer I am having the problem with turned On all the time during the week, turning it Off on Sunday night's, and restart's on Monday's. Last Thur., Dec. 3, when I went to wake it from Sleep mode, I found it was Off. I have it plugged into a battery backup system along with another computer. That computer was On and works fine. I have looked in Event Viewer, (E.V.), to see if there were any listings that may tell me why it went Off, but found nothing. Is this something that I should try to find the answer to, and if so, how would I do that? Or is it something that I could wait and see if it happen's again ?
When I restarted the PC, it opened to a black screen with white lettering, saying that Windows had not shutdown normally, and gave me several option's as to how I could proceed. I choose to Start Windows Normally. It took a very long time for it to open to the Desktop and than it was very slow to respond to any inputs from the mouse. It was very unstable. Some things worked and some would not.
I ran the Check Disk and System File Checker, (SFC), utilities. I have never ran them before so not sure how to interpret the result's. I do know that SFC said it found corrupt files and it fixed some of them but it could not fix them all. I ran SFC three times, always getting the same result's.
In E.V. there are hundred's of error's. One of the most predominant ones is iaStor, (The device,\Device\IDE\iaStor0, did not respond within the time out period). I went to Device Manager, opened the IDE Controller and it said it was working properly. I do not know if this is the device that error is referring to, but thought I would pass along this information in case it is. Also have a lot of Schannel error's.
Over the last couple of day's, the PC has really started to run much better. It seems to be just as fast as it was before, do not have very many freeze up's (IE would become unresponsive once in awhile), and some of the things it would not do before, it does them now. For instance it was not making System Restore Points, either on it's own or manually, but I made one today and it worked. I have not shut the PC down and restarted it to see how that goes, nor have I ran a full scan with MSE, to see if it would be able to scan the whole system and not freeze up someplace.
So what do you think. Are there any other things I can do to get more information for you that would help you see if I may have a HD starting to fail? If so, let me know and will try and get it for you if not to complicated.
I do have three Backup System Images that I made with the built in Windows Image maker from July, Sept, and Nov. Also have the System Repair disk and the System Recovery disks which consists of 5 DVD's.
If the HD that is in the PC now were to actually have bad sector's, and I tried to put the Nov. Backup Image on it, would they cause that to fail, or would they be overwritten and the re-image could possibly work? I would really like to get an answer to this question.
Or should I eliminate the doubt on the HD being good or bad, and just buy a new one and go from there? If I went this route, I would want to buy a better, (not a bigger one), HD, than what I currently have. It is a Western Digital, 1TB, 7200 RPM, SATA, 3.5 inch HD. It sells on Newegg for around $60.00. If you think this is the way I should go, what would you recommend in the $100 to $200 range?
Finally, I do realize that when it comes to computer's, there are no guarantee's that when you do some thing on a computer, it is always going to go the way you want it to go. Stuff happens.
I thank anyone who may respond to this post in advance.

LKW198


My System SpecsSystem Spec
.
07 Dec 2015   #2
LKW198

Windows 7 Home Premium 64bit
 
 

My apologies to every one for the way my post is typed. I had typed it once, but when I clicked on Submit New Thread, ( I think that's what it said), it did not go thru. To say the least, while I was retyping it I was not in the best of mood's and consequently I did not indent my paragraph's. This makes it hard to read.
I do apologies for my error.

LKW198
My System SpecsSystem Spec
07 Dec 2015   #3
Drew702

Dual Boot - Windows XP Pro SP3 x32 / Windows 7 Ultimate x32
 
 

Dozens of thoughts ran through my mind while reading your post. Sounds like a software collision causing massive instability. I'll try to throw some ideas here:

1.) In my opinion, anything made by Microsoft with the word "Home" on it is garbage, "junk software". I suggest an upgrade to the "Pro", "Enterprise" or "Ultimate" versions. You will find greater stability, more compatibility with software installs, and more tools at your disposal.

2.) You mentioned there were hundreds of error messages in the event viewer. This is typical of: Bad memory addresses, potentially failing hardware, software bumping heads with each other, hardware and software conflicts with the BIOS and about a million other things. The EV records EVERYTHING and can be a pain to sort through. I'm sure you already know to go to the closest date to your problem and see what malfunction it's reporting. For instance: If a cooler pops off the CPU or the North bridge the EV would report a "Thermal event" within several seconds or minutes. Just go in and look for the event that is closest to the time you noticed your computer suddenly shutting down.

3.) One of the simpler ideas is to run your anti-virus/malware software across the whole system just to make sure.

4.) After running the anti-virus/malware, consider going back to see what the most recent software was that you installed... and is it conflicting with another? (Start uninstalling the most recent ones and reboot after each uninstall).

5.) Did you upgrade anything over the internet recently? Seems like every time I upgrade to a "Newer" version of something I run into problems of one kind or another. Example: I ran Firefox 29 with a smile since April 2014 right up until about a week ago. I finally gave in and "Upgraded" to FF 42, and I've had problems ever since. There's an old saying in the tech community: "An upgrade isn't always an upgrade."

6.) Windows updates are loaded with patches. Sometimes these patches cause problems like you are describing because of a conflict with a program you loaded that doesn't like the patch. (This has been a source of misery from Microsoft for years). I made bank over the years fixing problems caused by Microsoft updates.

7.) "CHKDSK" and "SFC /Scannow" are both great. Don't underestimate their ability to help. Don't forget to run: "CHKDSK /F".

8.) This is more extreme but... Open up your box and, first blow it out with canned air and then start to Re-seat the cards. Any PCI-e, PCI, etc... But don't forget the memory! I have fixed similar problems when computers were reporting an error at a certain memory address. Pulling the RAM out and re-seating them fixed the problem many times. Other times it was in fact software bumping heads trying to use the same resources. (Or both).

8.) You mentioned a "iaStor" error? Was that by any chance "Error 9"? This is a new power mode error for hard drives. Which is older, your motherboard or your hard drive?

Many of the things I mentioned above are basics to most techs, but in your case it sounds like you have a hard drive that has firmware not compatible with a recent patch from Microsoft. Or something embedded in Win7 that just took some time to finally express it self in an unpleasant way... by loosing its stability.

My suggestion would be, install a new hard drive with a fresh OS. You would have a new drive compatible with all the new requirements and hopefully a Professional or Ultimate edition of Win7. The other things I mentioned are a good idea as a process of elimination.
My System SpecsSystem Spec
.

17 Dec 2015   #4
LKW198

Windows 7 Home Premium 64bit
 
 

Drew 702

Thank-you for your response and idea's on what I should do to try and resolve my problem. I think I am going to buy a new hard drive, get a re-installation disk, and go from there. I have never done anything like this before, so have lot's of question's, and will probably be back for help.

Sorry it has taken so long for me to get back to this thread.

LKW198
My System SpecsSystem Spec
17 Dec 2015   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

There may be no need to spend money on hardware - lets check. Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
18 Dec 2015   #6
LKW198

Windows 7 Home Premium 64bit
 
 

Golden

Because the computer was very unresponsive, I did a System Image going back to July of this year. I did this on Dec.10 and the computer is working fine. On Dec. 14, I found the computer had shut it's self off again, but this time when I started it up, it run's fine. Don't know how this will effect the data that is collected in the DM Log Collector report. I think this is the Log you ask for and I hope this works.


LKw198


Attached Files
File Type: zip LIZ-Fri_12_18_2015__93454_52.zip (1.55 MB, 7 views)
My System SpecsSystem Spec
18 Dec 2015   #7
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The problems all appear to be network related, and NOT hard disk problems. You don't require a new HDD as far as I can tell.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007653a10, fffff800038073d8, fffffa8009e0f330}

*** WARNING: Unable to verify timestamp for L1C62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for L1C62x64.sys
Probably caused by : L1C62x64.sys

Followup: MachineOwner
---------
start             end                 module name
fffff880`0714a000 fffff880`07165000   L1C62x64 T (no symbols)           
    Loaded symbol image file: L1C62x64.sys
    Image path: L1C62x64.sys
    Image name: L1C62x64.sys
    Timestamp:        Fri Dec 23 19:43:21 2011 (4EF44631)
    CheckSum:         00026843
    ImageSize:        0001B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The outdated Atheros NIC problem is the cause of the BSOD on 14/2/2015. Update it here:
https://www.atheros.cz/

Monitor for further BSOD, and if any occur, create a new ZIP file and upload it again in your next reply.
My System SpecsSystem Spec
18 Dec 2015   #8
LKW198

Windows 7 Home Premium 64bit
 
 

Golden

I'm sorry but I know nothing about computers, so I do not know what I'm suppose to do when I go to that web site. There is a section entitled Qualcomm Atheros Network Driver's and there is a listing for L1C. Is this the one I need to click on and what will happen when I do?

I went to Device Manager and opened the Network Adapter. It lists a Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller. Is this the one I need to update; and if so, can I do it by going to Properties and Updating the software from there? Or is doing it your way the best way?

Thank you for all you are doing for me, I really appreciate it. I just don't want to make matters any worse.

LKW198

I went back to that site and saw a listing for AR8161 in that section and that matches the first four numbers in my Network Adapter. Is that the one I need to select?

LKW198
My System SpecsSystem Spec
18 Dec 2015   #9
bigmck

Windows 7 Home Premium 32-Bit - Build 7600 SP1
 
 

Yes, click on AR8161 and it will download. Install that and see if it helps. If you get stuck, let us know.
My System SpecsSystem Spec
19 Dec 2015   #10
LKW198

Windows 7 Home Premium 64bit
 
 

Golden and bigmck

First off, I want to thank-you both for being so patient with me and helping me out. I followed your instructions and the Network Adapter has been successfully updated and every thing appears to be running fine. I hope I can come back to this thread at a later date and mark it as Solved. Time will tell.

It's nice that you offer your expertise in helping people who are having computer problems or have questions on how to do things. Have a nice day.

LKW198
My System SpecsSystem Spec
Reply

 Is my HD failing, and if is, what should I do?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Failing USB
So i found my old Verbatim Store'n'go 8GB USB that i got as a gift. It opened just normally then i discovered it was failing, here are 2 reasons. 1. It gave me an error message while making an folder. 3. I can't format it. Can somebody please link me to a tool that fixes this? I really...
Hardware & Devices
I think my HDD is failing , PLEASE HELP
Everytime I turn on my laptop this shows up : Checking file system on c: file system is ntfs One of the disks have to be checked for consistency. First I let it finish but then it didn't show anything so I shut down my laptop by holding the power button. Now everytime I turn on my laptop i...
General Discussion
Is My HDD failing
Is My HDD failing Hello All, 2 days ago i installed a new Hitachi Deskstar 7K3000 3TB 7200RPM, Im using it solely for playing all my loss less music. Its seems to be chugging along nicely until i ran...
Hardware & Devices
DNS keeps failing
Hi, I bought a new router that was a Netgear DGND3300v2, this was replacing a previous Netgear which was continuously cutting out (because it was 2 and a half years old). I setup the router fine as am using the connection now, but on frequent occasions it reports my DNS is unavailable. This is...
Network & Sharing
PSU Failing?
Hey guys, I got a new graphics card the other day, went from a HD 5850 to a GTX 560ti OC'ed edition. My PSU was quiet as quiet can be when gaming with the old GPU but now the PSU is making a whining noise, not mega loud but loud enough that you can hear it. Only happens with gaming. ...
Hardware & Devices
something must be failing?
ok so, a couple of weeks back the pc started to flash up error messages on boot. such as - bootmgr is corrupt system cannot boot -a disk read error occurred. press Ctrl+Alt+Del to restart - (block of text) status: 0xc00000e9. info: an unexpected I/O error has occured - BSOD - stop:...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:28.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App