Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Wireless/Wired Keyboard & Mouse does not work on login screen

08 Dec 2015   #1
0pTicaL

Windows 7 Ultimate x64 SP1
 
 
Wireless/Wired Keyboard & Mouse does not work on login screen

This is a clean install of Windows 7 Pro x64. I've run out of ideas. Here's a list of what I've done thus far,

Keyboard/Mouse works flawlessly in UEFI BIOS but once I arrive at the password login screen it stops working

1) New RAM
2) New Mobo
3) Replaced fresh batteries on my Logitech MK550 kb/mouse combo
4) Checked BIOS settings for Legacy USB
5) Updated BIOS
6) Updated firmware on Samsung 850 EVO
7) Tried every USB port (2.0 & 3.0, front and back)

Here's the catch, once I unplug my WiFi receiver (ASUS USB-N53) keyboard/mouse works like normal, plug it back in, stops working at login screen.

What exactly is going on?


My System SpecsSystem Spec
.
08 Dec 2015   #2
BorisTheAnimal

Windows 7 Home Premium
 
 

Hi 0pTicaL,

I found a similar thread about this issue but it was kind of ancient but Layback Bear advised the user to shut down the Fast Boot/Quick Boot option in the BIOS, and what he meant was that the system would boot up too quickly and that the drivers for the mouse and keyboard wouldn't load fast enough.

Basically I'm going out on a limb here so I'm not 100% sure it will work and oh yeah mouse and keyboard only need USB 2.0 ports.
My System SpecsSystem Spec
08 Dec 2015   #3
Xenoid

Windows 7 Professional 64-bit
 
 

Hello, 0pTicaL!

I had a similar issue with my computer. In two words, after installing VirtualBox with USB support, it replaced my motherboard USB Driver with it's own driver, which made all my USB ports non-working (both 2.0 and 3.0).

By default, Windows 7 doesn't have USB 3.0 support and requires manufacturer driver in order to properly work. If your motherboard happen to have PS/2 port, you may try PS/2 keyboard and mouse to install manufacturer driver.
My System SpecsSystem Spec
.

08 Dec 2015   #4
0pTicaL

Windows 7 Ultimate x64 SP1
 
 

@BorisTheAnimal

It seems to be working so far. Lets hope it stays that way.

*edit* Spoke too soon. The delay still occurs once I plug in my WiFi adapter. Unplug it and it works fine. Is there a way to delay the loading of the WiFi driver?

Quote   Quote: Originally Posted by Xenoid View Post
Hello, 0pTicaL!

I had a similar issue with my computer. In two words, after installing VirtualBox with USB support, it replaced my motherboard USB Driver with it's own driver, which made all my USB ports non-working (both 2.0 and 3.0).

By default, Windows 7 doesn't have USB 3.0 support and requires manufacturer driver in order to properly work. If your motherboard happen to have PS/2 port, you may try PS/2 keyboard and mouse to install manufacturer driver.
I'm not sure if the USB receiver will work if I use a PS/2 to USB adapter.
My System SpecsSystem Spec
08 Dec 2015   #5
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

1. Windows 7 does not load usb 3.0 when installed.
You must install them yourself.

2. Their is no way one can move a mouse or type on a keyboard to even use the speed of usb 2.0 let alone the speed of usb 3.0. So in my opinion why waste a usb 3.0 port.

3. I do not use any adapters to anything and that includes my mouse and keyboard. Once a adapter is use who know what will happen. For sure I don't because it will very from adapter to adapter.

4. The bios thing I recommended about Fast Boot/Quick Boot is what solved my problem with my systems. I turned it off and used usb 2.0 for my mouse and keyboard and my problem was solved.

I am and was assuming that the drivers were not getting installed completely on fast boot all the time. Sometimes things would work and sometimes not. I have no way or desire to prove it.
My System SpecsSystem Spec
08 Dec 2015   #6
0pTicaL

Windows 7 Ultimate x64 SP1
 
 

1) I am using my MK550 on USB 2.0.

2) No adapters were used

3) Disabled Fast Boot in BIOS/UEFI, same issue

Removed USB WiFi adapter and input device functionality returns to normal, but defeats the purpose of using WiFi on USB.
My System SpecsSystem Spec
10 Dec 2015   #7
BorisTheAnimal

Windows 7 Home Premium
 
 

How about plugging in a USB hub?

Like I said before I'm just going out on a limb here.
My System SpecsSystem Spec
21 Dec 2015   #8
0pTicaL

Windows 7 Ultimate x64 SP1
 
 

Hmmm, that's worth a try. I'll get a hub and update the post.
My System SpecsSystem Spec
Reply

 Wireless/Wired Keyboard & Mouse does not work on login screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Can't use Mouse or Keyboard on login screen
Okay, so when my computer starts up, the keyboard and mouse won't work. Tried different ones, wired and wireless, neither worked. Some background information is: I believe the problem is the registry, because I accidentally copied an entire computer's registry over mine. I managed to get a...
Backup and Restore
no keyboard and mouse at login screen
Powered up computer following day (worked fine) and the keyboard and mouse dont work at the login screen. The numlock key is lit but stuck. However the computer is not frozen because the cursor in the password field is blinking and if I press the power button, the screen changes and it does a...
General Discussion
keyboard and mouse stop working at login screen
I'm on win 7 pro with all updates. 100% sure that I didn't install any software or change any setting but just restarted my computer because it felt slow and its been a while. I do this every now and then to get good feels. Problem now is at the login screen, my keyboard and mouse don't work...
Hardware & Devices
keyboard and mouse stop working at login screen
This just started (I.e. used to work fine) and nothing new has been installed. Keyboard works if I do startup with F12 (I can select screen options with it), but when it gets to startup screen, neither keyboard nor mouse function. Can't get into computer to check or alter any settings, as all is...
Hardware & Devices
Keyboard and Mouse don't Turn on at Login Screen
Alright.. It All started when my ipod was being stupid and got Bricked almost.. So I went into Windows XP but switched to IDE storage Config. in the Bios Fixed it Rebooted Changed to AHCI which is what Windows 7 was Installed with So..Now When I go to Windows 7 NO Matter what Mode (Safe Mode)...
Hardware & Devices
Keyboard and mouse won't work on welcome screen
Hi, my problem is when I start the computer and get to the login screen; Im unable to choose the user because neither my keyboard and mouse don't work. I also can't get to the safe mode. I've got USB Wireless mouse and keyboard and it works in bios. I didnt make any changes to the computer lately...
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:31.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App