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Windows 7: Unable to get second monitor working Acer H236HL BID

09 Dec 2015   #1
jakethesnak

Windows 7 Professional 64- bit
 
 
Unable to get second monitor working Acer H236HL BID

Dear experts,

I just got a new monitor the 23" Acer H236HL BID which I what to be my second monitor and I am unable to get it detected by Windows 7. I have updated my graphics card's drivers. Right now the acer is connected by an hdmi cable and my main monitor is connected by a vga cable with a vga to dvi connector. When I connected my acer monitor with the vga cable it was able to work. But since my other monitor was unplugged it wasn't working. Even though the acer monitor is plugged in it does not show up on device manager. I have no idea what the problem could be.

Thank you for your help,
jakethesnak

Edit:
Just tried plugging the acer monitor with the hdmi cable into my laptop and it fully works. I believe the problem has to be with the hdmi port of my graphics card then.


My System SpecsSystem Spec
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09 Dec 2015   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Why are you going vga to dvi ?

Can`t you go HDMI on one monitor and DVI on the other ?

Or DVI on both monitors ?

I hope your video card isn`t bad

MSI has good support, if 1 of the ports is bad, you should setup an RMA
My System SpecsSystem Spec
09 Dec 2015   #3
jakethesnak

Windows 7 Professional 64- bit
 
 

I am going vga to dvi because I believe the other dvi port on my graphics card is not working which was the one both of my monitors had support for so I just changed cables.
My System SpecsSystem Spec
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09 Dec 2015   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

So you think the HDMI and a DVI port is bad on the card ?
My System SpecsSystem Spec
09 Dec 2015   #5
jakethesnak

Windows 7 Professional 64- bit
 
 

I believe so that would be the only logical conclusion after this. I am thinking of emailing MSI and asking for a replacement. Could there be any other problems that are causing this?
My System SpecsSystem Spec
09 Dec 2015   #6
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I doubt it, you installed the latest drivers. The only other thing to do is test it on another PC, along with both monitors.

Stlll no go setup an RMA with MSI, you`d have to see how long your warranty is for, how long you`ve had the card etc.
My System SpecsSystem Spec
09 Dec 2015   #7
jakethesnak

Windows 7 Professional 64- bit
 
 

Ok thank you for your help confirming my suspicions.
My System SpecsSystem Spec
29 Dec 2015   #8
jakethesnak

Windows 7 Professional 64- bit
 
 

Hello I just got back my refurbished card and the same issue is still occuring. What could the problem be if its not the ports on my card?
My System SpecsSystem Spec
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 Unable to get second monitor working Acer H236HL BID




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