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Windows 7: PwrCfg/Sleep Mode Issue

18 Jan 2016   #31
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by timw128 View Post
Quote   Quote: Originally Posted by rvcjew View Post
Do you get any new info from "powercfg –devicequery wake_from_any" ?

According to my CMD, that's an invalid-
Yeah you have to type it the paste does not work cause is bold or something. I ran into that too. It might list your printer so you can disable it's wake ability.


My System SpecsSystem Spec
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18 Jan 2016   #32
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by rvcjew View Post
Yeah you have to type it the paste does not work cause is bold or something. I ran into that too. It might list your printer so you can disable it's wake ability.
Right you are, rvcjew!... whole list of stuff, but didn't see the printer listed. However, there are some USB Input Devices (xxx), and HID-compliant consumer control device (xxx).

Thanks for that...think I am going to give Epson Support a jingle-jingle this afternoon and see what they have to say. Really don't know what else to do. I have no idea how to identify that specific device, although it does show up in Control Panel>Hardware and Sound>Devices and Printers, and it is set to Default.

Again, thanks!
My System SpecsSystem Spec
20 Jan 2016   #33
timw128

Windows 7 Pro SP1 x64
 
 

OK, now I'm thinking the issue stems from an IRQ conflict... will report back.
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20 Jan 2016   #34
rvcjew

7 Pro x64, 10 Pro x64
 
 

Quote   Quote: Originally Posted by timw128 View Post
OK, now I'm thinking the issue stems from an IRQ conflict... will report back.
Ew, that can be nasty to troubleshoot. Device Manger might help by showing the attached by irqs but idk it it will narrow it down enough what did Epson say?
My System SpecsSystem Spec
20 Jan 2016   #35
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by rvcjew View Post
Ew, that can be nasty to troubleshoot. Device Manger might help by showing the attached by irqs but idk it it will narrow it down enough what did Epson say?

Exactly, rcvjew... all looks well within DvcMgr properties, soooo, it was off to BIOS. What I noticed there was that UEFI was disabled, and Legacy was enabled. I forgot that when I reinstalled Windows 7 that I had to disable UEFI to get it to work from the installation CD. I have since re-enabled both Legacy and UEFI, as that's how the machine came from HP. I have absolutely no experience with UEFI up to this point. As mentioned previously, prior to the last clean install of Windows, the printer functioned fine via the USB 3.0 port, not interfering with the sleep mode function. I have not tested this theory yet, though. If it's incorrect, well, it's back to IRQ conflict troubleshooting. My supposition is that if HP had both Legacy and UEFI enabled, there must be a qualified reason.
Epson suggested using a dedicated USB 3.0 cable at first, but I explained that 2.0 and 3.0 are reciprocally compatible- their response then was the possibility of an IRQ conflict. A search within DvcMgr illustrated that all was well, there, Windows wise. Please note that the Intel USB 3.0 Extensible Host Controller qualifies in the Interrupt Request list attached.

Thanks for the response.

tim


Attached Thumbnails
PwrCfg/Sleep Mode Issue-irq.jpg  
Attached Images
PwrCfg/Sleep Mode Issue-irq2.jpg 
My System SpecsSystem Spec
20 Jan 2016   #36
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Tim. You can check IRQ conflicts/sharing by click on the Start Button, type in System Information in the Search slot & when that opens select Hardware Resources, then Conflicts/Sharing & see what is displayed there. There are other items within the System Information that you can check as well.

IRQ conflicts are virtually unheard of these days & are generally allocated by the BIOS.
My System SpecsSystem Spec
20 Jan 2016   #37
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Tim. You can check IRQ conflicts/sharing by click on the Start Button, type in System Information in the Search slot & when that opens select Hardware Resources, then Conflicts/Sharing & see what is displayed there. There are other items within the System Information that you can check as well.

IRQ conflicts are virtually unheard of these days & are generally allocated by the BIOS.
No conflicts noted, just shares... I still haven't verified if that disabled UEFI caused the issue. Either way, we'll post back... to be honest, I'm not sure what to look for in the Legacy side...to the best of my recollection, the only thing I changed was boot order, and disabled UEFI, to install Windows. I don't know how to screen shoot the BIOS screen...any suggestions?...

Thanks, R4... this is unbelievable!...and the machine has never run this good, and only on half the memory I had installed- waiting on the other 16gb kit from G. SKILL that's warrantied.

Regards-

tim


Attached Thumbnails
PwrCfg/Sleep Mode Issue-ac.jpg  
My System SpecsSystem Spec
20 Jan 2016   #38
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

The only way I know of to do a screen shot of the BIOS is with a camera & photograph it, which can be difficult.

With UEFI & legacy it's either one or the other. Normally you would select either UEFI or Legacy mode before installing Windows, it's not possible to have both at the same time. Refer to the motherboard manual for this setting.

Your screen shot of Sharing/Conflicts is very similar to mine which shows IRQ16 shared by a few items. Did you check other items in System Information as you can also see what other IRQs are used for. You can also see what USB your printer is using as well, so click on each of the + signs on the menu & follow through.
My System SpecsSystem Spec
20 Jan 2016   #39
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
The only way I know of to do a screen shot of the BIOS is with a camera & photograph it, which can be difficult.

With UEFI & legacy it's either one or the other. Normally you would select either UEFI or Legacy mode before installing Windows, it's not possible to have both at the same time. Refer to the motherboard manual for this setting.

Your screen shot of Sharing/Conflicts is very similar to mine which shows IRQ16 shared by a few items. Did you check other items in System Information as you can also see what other IRQs are used for. You can also see what USB your printer is using as well, so click on each of the + signs on the menu & follow through.
Bligh, I didn't get that far in SysInfo yet...regarding the mobo, my machine is an Envy 700-515xt CTO from HP. MSI made the mobo to HP spec. The machine arrived to me with both UEFI and Legacy enabled. I actually familiarized myself with it before I did anything. Now, when I went and did this fresh install of Windows 7 Pro on the SSD, first I set the SSD up with Partition Wizard. Then, we ejected that disk and loaded Windows installation disk. Everything went fine, at that point. Well, a bit down the road, a memory module was misbehaving off and on, causing a series of BSOD's. It messed the File System up, so we used Magician and cleaned the drive and went to reinstall Windows. Well, on the the 2nd pane of the installation, a warning came up and indicated Windows couldn't be installed. So, I went and disabled UEFI and it installed just fine in Legacy mode. As mentioned previously, the machine was delivered to me with both UEFI and Legacy enabled. I had installed the printer while I was running on the factory OEM Windows installation. So, I guess what I am trying to say, at this point, is that the only variable that has changed just prior to the printer anomalies with the USB 3.0 port is that UEFI was disabled. At this very moment, both UEFI and Legacy are enabled, but I have not tested the printer in the USB 3.0 port to see if that was the issue.
OK, on the BIOS screen... Yeah, I have a terrible camera, and a cheapo smartphone. The BIOS is American Megatrends-AMI 80.11 dated 4/1/2015 with SIMBIOS ver. 2.8. If you have an in depth understanding of that, possibly you could make a suggestion or two as to what I need to check. I understand the basics within, but it's nothing like the American Megatrends BIOS in my old XP machine. That was easy to comprehend- even as much as changing settings for a graphics card. This one, I don't know...a lot of it seems strange to me. Perhaps I need to do some Googling on the matter. Time has been short as of late, though.
SysInfo>Hardware Resources>Conflicts/Sharing, DMA, I/O, IRQ's, Memory- all OK. Nothing listed in Forced Hardware. In all the categories, nothing seems amiss. Please refer to the attached graphics. The two items that show up are disconnected intentionally.

I appreciate the help you've afforded me on the matter, for sure- Thanks!

Regards-

tim


Attached Thumbnails
PwrCfg/Sleep Mode Issue-problems.jpg   PwrCfg/Sleep Mode Issue-printing.jpg   PwrCfg/Sleep Mode Issue-usb.jpg  
My System SpecsSystem Spec
20 Jan 2016   #40
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Tim. You have 2 Problem Devices showing in your System Info. From what I can find out these are related to the Broadcom Bluetooth device.
Are these part on your HP computer or have you added it.
In my Sysinfo there is nothing listed in my Problem Devices, which I think is what we should be aiming for.

As you can see this is related to USB as well.

I may be on the wrong track here, but those Problem Devices have me concerned.

Just as a test, untick the Broadcom Bluetooth Device in your msconfig Services. In your screen shot of this it shows that device as running, so untick it. Restart your computer, then make sure it's not running, by checking in Services again & see if the computer still has the waking up problem.
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 PwrCfg/Sleep Mode Issue




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