Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PwrCfg/Sleep Mode Issue

21 Jan 2016   #41
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Tim. You have 2 Problem Devices showing in your System Info. From what I can find out these are related to the Broadcom Bluetooth device.
Are these part on your HP computer or have you added it.
In my Sysinfo there is nothing listed in my Problem Devices, which I think is what we should be aiming for.

As you can see this is related to USB as well.

I may be on the wrong track here, but those Problem Devices have me concerned.

Just as a test, untick the Broadcom Bluetooth Device in your msconfig Services. In your screen shot of this it shows that device as running, so untick it. Restart your computer, then make sure it's not running, by checking in Services again & see if the computer still has the waking up problem.
Yes, I disabled those Bluetooth associations. Bluetooth Support Service was set to 'manual' in Services.msc, so I disabled it there, as well. The other device is the Broadcom WiFi adapter, which I don't use, either. I use ethernet connection only via the Realtek PCIe GBE Family Controller. I disabled those devices AFTER the printer started to act up.
Here's something interesting- I mentioned earlier that both UEFI and Legacy were enabled from the factory. I must have been wrong, as I went into the BIOS and reset to factory default, and the arrow appears just by the UEFI stage. I apologize for not having a camera handy, however I'll get one out tomorrow and shoot some photos of the AMI BIOS arrangement. Again, I haven't tested anything yet regarding the USB 3.0 interfering with sleep mode. Tomorrow I should be able to get everything caught up...it's 2:10 am here at present, and I know your down under in Oz. So we'll probably catch up sometime tomorrow/today.

Sure appreciate the help here, Bligh- Thank-you.

tim


My System SpecsSystem Spec
.
21 Jan 2016   #42
timw128

Windows 7 Pro SP1 x64
 
 

Bligh, here's what those Broadcom devices look like... the WiFi is simply disabled, while the Bluetooth has been removed. I have the Blutooth driver in a dedicated file in the cloud should I need it.


Attached Thumbnails
PwrCfg/Sleep Mode Issue-wifi.jpg  
Attached Images
PwrCfg/Sleep Mode Issue-bluetooth.jpg 
My System SpecsSystem Spec
21 Jan 2016   #43
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Tim. I don't think the BIOS is causing any problems with this. Usually if there is a BIOS problem the computer wont boot.

There is a yellow flash in Other Devices on that BCM item. You might have to reinstall the whole Broadcom program & then completely uninstall it. Sometimes getting rid of a program can be a difficult. At present it seems that there are remnants of it remaining that seem to be a problem.

Have you checked to see if the sleep problem is still present or has it been fixed.

Yes, we certainly have a time difference, so I usually check the time below your avatar which is your local time to see what time it is at your place.
My System SpecsSystem Spec
.

21 Jan 2016   #44
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

I have been browsing through my motherboard manual. Mine is a Gigabyte GA-Z77-HD3 with American Megatrend technology if that's the right way of describing it, with Intel CPU & chip sets.

If you go into the BIOS & under Power Management, look for PME Event Wake Up. That needs to be set to Enabled, which is the Default setting. Apparently that allows the operating system to control the waking off the computer. If it's set to Disabled the BIOS controls the sleep settings. You need to save that if you changed it.

From what has been happening it would seem that it is probably set as the default.

This is really a stab in the dark, but worth checking out.
My System SpecsSystem Spec
21 Jan 2016   #45
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
I have been browsing through my motherboard manual. Mine is a Gigabyte GA-Z77-HD3 with American Megatrend technology if that's the right way of describing it, with Intel CPU & chip sets.

If you go into the BIOS & under Power Management, look for PME Event Wake Up. That needs to be set to Enabled, which is the Default setting. Apparently that allows the operating system to control the waking off the computer. If it's set to Disabled the BIOS controls the sleep settings. You need to save that if you changed it.

From what has been happening it would seem that it is probably set as the default.

This is really a stab in the dark, but worth checking out.
I don't have that setting in my BIOS. Certain items in an OEM machine are locked down in the BIOS, like FSB frequencies and voltages. It's a warranty issue.

Everything is set back to factory default. I tried the printer in the USB 3.0 port again and attempted to put it to sleep. No go. It freezes, and I have to hit the power button to engage it again. Everything works as it should with the printer plugged into a USB 2.0 port, but then I have to plug the keyboard into the 3.0. All of this is simply strange. Poked around in DvcMgr again and pulled up printer properties and checked out these details- which I don't really understand. Found an item called power data, listing the different sleep states.
Here, have a look-


Attached Thumbnails
PwrCfg/Sleep Mode Issue-pwrdata.jpg  
My System SpecsSystem Spec
21 Jan 2016   #46
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

You do seem to be getting somewhere with it all set back to factory default. It certainly is odd that when the printer is plugged into a USB 3 port problems arise, but seems to work in a USB 2 port.

Have you tried another USB cable for the printer?. Bad cables can cause all sorts of problems. Might be worth checking as it's a fairly easy one.
My System SpecsSystem Spec
22 Jan 2016   #47
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
You do seem to be getting somewhere with it all set back to factory default. It certainly is odd that when the printer is plugged into a USB 3 port problems arise, but seems to work in a USB 2 port.

Have you tried another USB cable for the printer?. Bad cables can cause all sorts of problems. Might be worth checking as it's a fairly easy one.
No, Bligh, I have not... I can't find a USB 3.0 printer cable locally, but did try a new USB 2.0 cable- didn't help.
USB 2.0 and 3.0 are compatible, so I don't know what the deal is. The first of Windows 7 on the SSD, everything worked fine- it was just after the memory module got corrupted and the BSOD's hit that everything went down hill. Like I said, we pulled the memory module that was bad out and sent it and it's match back to G. SKILL, reinstalled Windows 7, got all of the appropriate drivers installed (I have them burned to a CD), verified them with HP, and that's when all this started. Originally, the printer worked fine, as did sleep mode settings with the Samsung SSD and the 32gb's of memory. There is a way to run a CMD and take the printer right out of the picture as far as the sleep mode options is concerned. I don't know how to do it, and I don't have the time to research and experiment. That's why I come here, it's far less time consuming and I learn better in this environment. I really thought Brink would have a solution, but I guess not. Oh well!

Thanks.
My System SpecsSystem Spec
22 Jan 2016   #48
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

I don't think a USB 3 cable is necessary for the printer. You mentioned changing it so that should remove that as a problem area.

After reading your Post 47 I think the problem originated with the loading of drivers, that you mentioned. Windows 7 does not require additional drivers being loaded with it's installation.

Normally you just install Windows 7 from the DVD, get it set up, download & install all the updates & then just add additional software that you might need, including printer software. Peripheral equipment, such as printers usually have the required drivers needed included in the software. There is no need to add additional drivers.

Things like keyboards & mice will operate with the standard Windows 7 drivers.

I know you probably don't have the time or inclination to do a complete uninstall & reinstall of Windows 7, but I think it will ultimately be the only solution, without any additional drivers being added.
My System SpecsSystem Spec
23 Jan 2016   #49
timw128

Windows 7 Pro SP1 x64
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
I don't think a USB 3 cable is necessary for the printer. You mentioned changing it so that should remove that as a problem area.

After reading your Post 47 I think the problem originated with the loading of drivers, that you mentioned. Windows 7 does not require additional drivers being loaded with it's installation.

Normally you just install Windows 7 from the DVD, get it set up, download & install all the updates & then just add additional software that you might need, including printer software. Peripheral equipment, such as printers usually have the required drivers needed included in the software. There is no need to add additional drivers.

Things like keyboards & mice will operate with the standard Windows 7 drivers.

I know you probably don't have the time or inclination to do a complete uninstall & reinstall of Windows 7, but I think it will ultimately be the only solution, without any additional drivers being added.
Right, I don't think the cable is the issue, either.

At this point, no, I don't think I'll do another fresh install, as I'm fed up with the sluggish response getting all the Updates for Windows 7. I already tried uninstall/reinstall on the printer twice, to no avail.
According to everything in SysInfo, all is well.

I can't mark this as solved, because it isn't...however, I could use a USB 2.0 hub and jack the keyboard and mouse to the same USB 2.0 port on the machine, or continue using the keyboard in the USB 3.0 port. This alone illustrates that there's nothing wrong with the Windows 7 installation. The culprit is the printer/USB 3.0 Extensible Host Controller interface, and that has the latest Intel driver signed by HP. Since the keyboard, and other devices work in the same port, it isolates it to the printer. One thing I haven't tried is to use Windows 7 wizard to install the printer- maybe worth a try.

Thanks again, Bligh.

tim
My System SpecsSystem Spec
23 Jan 2016   #50
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

OK Tim, I leave the ball in your court. I can't really offer any more suggestions, other than a complete reinstall minus adding any additional drivers.
My System SpecsSystem Spec
Reply

 PwrCfg/Sleep Mode Issue




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Deep sleep mode issue
Hi to all members .. I have dell inspiron 2020 all in one. no wireless or Ethernet adapters showing in control panel. Solutions attemps: 1. installing new drivers after downloading it from dell drivers (Message show to turn off deep sleep mode" 2. turn off the PC for 10 minutes and unplog...
General Discussion
Windows sleep mode issue
Hello, İ am experiencing the issue with Windows 7 (64 bit) sleeping mode.When I am trying to put my laptop to in SLEEP MODE, it works fine for me but when I am trying to power on again, it doesn't work just remaining as a black screen. Note: My English is not very well.So i am sorry about...
General Discussion
BSOD sleep mode, possible issue with Galaxy S3 Driver, error 1033
I've been having periodic BSOD issues. I've uploaded the dump file and a screen shot of the blue screen app. Here's the bullet points (so it's easier to digest): Windows 7, Version 6.1.7601.2.1.0.768.3 Locale ID: 1033 always related to irql_not_less_or_equal, ntoskrnl.exe (except for the 2nd...
BSOD Help and Support
Windows 7 Sleep mode issue
Problem When system goes to sleep longer than a hour and you wake it up the bottom third of the screen freezing. The top 2/3's get split like window pane a when you scroll the top 2/s's will scroll but the bottom 1/3 will remain as it was before sleep... Also the bottom third wont have any...
General Discussion
Not another sleep mode issue?
*sigh Yup, that is exactly what it is and before you think "search the forum" or "GOOOOGLE", I've tried. I have tried almost every possible solution to this problem and this problem is that every single time I put my computer into Sleep Mode, the PC will sleep for about ten seconds then awake to...
Performance & Maintenance
Windows 7 Sleep mode issue
Hello, First of all - can anyone answer me on wich e-mail adress should I send all of my reports to Microsoft regarding Windows 7 problems that I encountered ? Second, here is the problem wich was very annoying but I did solve it so my point is to warn Microsoft about this so they can fix...
Performance & Maintenance


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:37.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App