I am having the same problem. I upgraded from Vista to Windows 7 Professional and updated the HP software for my Officejet 7410. All features work as far as printing , coping and yes I can scan and see it on my screen, but when I go to save it is gone. I searched the entire hard drive and they are not there.I tried all options above and it doesnt not save. Any ideas. I use scanning every week and I am getting behind on my work....HELP