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Windows 7: I can't find my scanned documents

15 Nov 2009   #1
Poppy

Windows 7 Ultimate
 
 
I can't find my scanned documents

I installed Windows 7 Ultimate Upgrade from Vista Ultimate and then I installed the latest driver and software from HP for my Officejet 7410. Everything works OK except my scanned documents are not in "My Scans" even though that sd where the HP scanning software says that is where they were sent. Any ideas anyone?


My System SpecsSystem Spec
15 Nov 2009   #2
pillainp

Windows 7 Ultimate 64-Bit
 
 

Is there a folder labelled Scanned Documents in you My Documents library?
My System SpecsSystem Spec
15 Nov 2009   #3
Poppy

Windows 7 Ultimate
 
 

Quote   Quote: Originally Posted by pillainp View Post
Is there a folder labelled Scanned Documents in you My Documents library?
Yes there is but the scanned docs are not in there either
My System SpecsSystem Spec
15 Nov 2009   #4
pillainp

Windows 7 Ultimate 64-Bit
 
 

What is the exact path that the Scanner software follows to save your scans?
My System SpecsSystem Spec
15 Nov 2009   #5
Poppy

Windows 7 Ultimate
 
 

C:\Users\ed\Documents\My Scans
My System SpecsSystem Spec
15 Nov 2009   #6
pillainp

Windows 7 Ultimate 64-Bit
 
 

Do you have a folder there named My Scans? If you do not, try to create one, and then scan something, see what happens.
My System SpecsSystem Spec
15 Nov 2009   #7
zigzag3143

Win 8 Release candidate 8400
 
 

Try using search if you know the names of any of the files
My System SpecsSystem Spec
30 Nov 2009   #8
Rick Hyder

Windows 7 Professional
 
 
Cant find scans

I am having the same problem. I upgraded from Vista to Windows 7 Professional and updated the HP software for my Officejet 7410. All features work as far as printing , coping and yes I can scan and see it on my screen, but when I go to save it is gone. I searched the entire hard drive and they are not there.I tried all options above and it doesnt not save. Any ideas. I use scanning every week and I am getting behind on my work....HELP
My System SpecsSystem Spec
28 Dec 2009   #9
Rick Hyder

Windows 7 Professional
 
 

I guess nobody has an answer to this problem. Poppy did you get your problem resolved?
My System SpecsSystem Spec
29 Dec 2009   #10
Poppy

Windows 7 Ultimate
 
 
I found the missing scanned docs problem.

I ended-up spending almost the entire day after Christmas on and off the phone with Microsoft after HP insisted it was a Windows 7 problem. However the day with Microsoft solved the problem. There IS a patch available at the HP website but it is not listed under Windows 7. It is actually a BIOS problem and it is found in HP's website under BIOS patches, not Windows 7 patches.
My System SpecsSystem Spec
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 I can't find my scanned documents




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