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Windows 7: Having issues with WD My Passport External HDD

28 Jan 2016   #1
jonwil

Windows 7 Ultimate x64
 
 
Having issues with WD My Passport External HDD

I have a WD My Passport 1TB External HDD that is (or was last I accessed it) set up as one big partition for the whole disk formatted as NTFS.

Windows recognizes the drive when I plug it in but if I try to access it (via explorer or command prompt) it says "G:\ is not accessible, the parameter is not correct". If I look at the drive in the windows disk management tool, it claims its a "raw partition" and keeps saying "you need to format this partition before you can use it". Running chkdsk on that partition it correctly detects it as NTFS and has spat out "Error detected in index $I30 for file 27." as the only error so far (its only on "stage 2 of 3" though)

Eassos PartitionGuru can see the disk and its files and can copy files off without an issue (but that doesn't help me as I have nowhere to actually copy the contents of the disk to unless I go and buy another 1TB external drive)

When I ran "WD Drive Utilities" earlier it passed the "Drive Health" check or whatever it was but the other checks of the drive itself failed.

Anyone know what might be going on with my drive? Is there a way I can recover the drive to normal working order? Would re-running chkdsk and telling it to fix whatever errors it found help? Should I copy the data off somehow and reformat the drive? (e.g. using PartitionGuru since that seems to work) Should I be worried the hardware is failing (or has failed) and stop using the drive completly?


My System SpecsSystem Spec
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28 Jan 2016   #2
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi & welcome to the Forum.

It looks like your existing WD external HDD is toast. If Eassos Partition Guru can see the disc & files & can copy them then you will have to get another external HDD & copy them over via the USB ports. Don't keep trying to diagnose the WD drive as you may do further damage.

I am using an Hitachi Touro 1tb USB3 external HDD, which has given me good service & I use is for doing weekly system images back ups.
My System SpecsSystem Spec
29 Jan 2016   #3
jonwil

Windows 7 Ultimate x64
 
 

Biggest problem I have is that I dont have enough disk space on other drives to copy whats currently on this one onto and no money to buy a new disk for such a purpose (even assuming the drive is stable enough to read data from which it might not be)

That said, the failing drive isn't mission critical (it was purchased just over 2 years ago as a way to back up the then-contents of my other storage disks before I moved house and had to trust that the airport baggage handlers wouldn't damage my stuff when moving my computer to the other side of the country and from memory I dont actually have anything on there that I couldn't live without so maybe I should just ditch the drive and move on)
My System SpecsSystem Spec
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29 Jan 2016   #4
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would save the data and reformat the drive.
My System SpecsSystem Spec
29 Jan 2016   #5
jonwil

Windows 7 Ultimate x64
 
 

If it was as simple as copying the data off to somewhere else I would have done it by now...
But I dont know that the drive is stable enough to read all the data off of, nor do I have anywhere I can put said data (unless I spend money I cant afford to spend buying another 1TB external)
My System SpecsSystem Spec
29 Jan 2016   #6
CKWD

Windows 7 Home Premium x64
 
 

Hello jonwil!

I'm sorry for your issue! :/

The drive has encountered errors in its file system and it could be due to bad sectors or corrupted files. Still, it will be hard if even possible to recover the drive to normal and manage to save the data on it. That is why it is best to get/borrow another drive and move the files over as sometimes that is hard to do, as well, but in your case it is possible. There is another possibility that if the saving of the files is prolonged for too long it may become more difficult. In any case this device would hardly be suitable for further use any more.

You can RMA your drive if it's under warranty but your damaged unit needs to be sent first and afterwards you should receive your replacement.

WD Warranty check:
Support Answers

WD Warranty policy:
Support Answers

I wish you best of luck!

CK_WD
My System SpecsSystem Spec
29 Jan 2016   #7
jonwil

Windows 7 Ultimate x64
 
 

How likely is it that the drive will get worse if I leave it disconnected sitting in a drawer? (until I decide whether its worth trying to recover stuff from it/can afford to buy a new drive to put the contents of the old one onto)
My System SpecsSystem Spec
29 Jan 2016   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I don't think it will get worse by sitting in the drawer.
My System SpecsSystem Spec
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 Having issues with WD My Passport External HDD




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